Thatiana romain

Review of Planned Parenthood of Central ...

This review is not for the clinic, but for the CAL...

This review is not for the clinic, but for the CALL CENTER. I had a great experience and Dr. Bernstein was AMAZING. The staff was really helpful and polite. The call center needs an entire new staff!! I had a procedure done and was told to call if any issues and I did. Not only did I have to call 3 times in 2days, but I spoke with Maracita and she was extremely rude and should not work in the medical field. She has no compassion and was going back and fourth with me after the doctor specifically told me to reach out to him. I was worried and scared and don't have insurance to get admitted to the emergency room. She told me bc I'm not from this location the doctor would not even know who I am. I work in the medical field and that was very unprofessional. How am I suppose to feel comfortable if the doctor doesn't remember me from 2 days ago? That's not something you are suppose to tell patients even if he didn't. Finally after I told her I wasn't hanging up unless I spoke with at least a nurse my message then got to the doctor. He called me back immediately and told me to come in. Once I got there the staff was very nice and told me they're glad I came in bc of my situation. I really hope this message gets to a higher authority and fire her immediately!