Brutal customer service. Google API is not working on the site. After two weeks I have been told they can get it to work with their API and to follow the step by step instructions that I have already followed 3 times. I was told if they can do it so can i.... really.... I had to pay an extra support package to even talk to customer service as our last one had just expired. No help what so ever....
SUPPORT NEVER REPLIED MOST OF THE EMAILS WHERE I ASKED THEM TO FIX MAJOR ISSUES HAPPENINH WITH THEIR THEME AND ON TOP OF THAT SHAMLESSLY THEY KEEP SENDING THEIR MARKWTING EMAIL. BETTER NOT TO BUY ANY THEME FROM THESE GUYS AS THEIR THEME MIGHT LOOK PRETTY BUT THEY ARE WORST IN AFTER SALES SERVIES AND THEMES ALSO HAVE ISSUES.
Terrible customer service and zero significant upgrades. Once Pixelgrade pockets your money, you are basically left alone with a theme that is updated only once or twice a year max (and which only patches badly written code or design flaws, no real features upgrades). Most of their themes fail to be compatible with the latest versions of WordPress (no compatibility with Gutenberg because they don't like it and rather stick to the old editor), PHP, and third party plugins which are necessary to make their theme work. Pixelgrade has a short term vision and mission ( oriented), and only cares about potential prospects, not already acquired clients. WordPress theme editor Qode Interactive is for instance the absolute opposite of Pixelgrade: they offer regular and significant updates, listen to their customers, and keep their product up to date and compatible with WordPress. So don't tell people it is not possible to offer affordable themes while maintaining them properly at the same time.
The themes are super easy to use and very nicely crafted. And because I had informed them that I was a beginner, they supplied video and info regarding how to use and polish the theme for my vision.
I am also hooked on the articles from their website because they ve managed to build and be a part of a community. They address real issues a theme editor/creator may face giving valuable advice. I definitely recommend it!
Their support is non existent. Spoke with someone once then they went into witness protection. Absolutely horrible experience.
We searched a very long time for the right Directory theme. Then we found Listable. And it was the best chose we could make. It s not expensive and for the prize they offer a lot of functions. The Theme itself is beautiful and well designed. It simply looks amazing, just check it out and you will be surprised. The Support is amazing. We had a few problems setting up the theme, because we usually don t work with Wordpress. Pixelgrade helped us with every problem we had. They answered every question we had and explained us everything. The Documentation they have is more than perfect. They explain every single step there to set up the theme. And if we had a special issue, which is not explained in the documentation the support always answered it in a very friendly way.
We are so happy and proud using pixelgrades Theme on our website, because they take care of their customers and help them in every possible way.
I would recommend everyone to use this theme too.
PixelGrade makes awesome themes and has excellent support. I look forward to working with PixelGrade to make awesome websites for my clients. Check them out, you will see.
the Support team did not answer since 30 hours , we bought extra money for extra support and we still got no support , the template doesn't looking like the demo version in the website , I tried to call the company to Romania no one answered also I opened 4 ticket no answer until now
support team is no answer nothing working never buy this product.
linkedin.com
