Philips Consumer Lifestyle - Philips Audio Systems, Vienna Austria Reviews

I had a complaint about a toothbrush - 5 months old - everything was done online and competently via chat! After a few days the new brush was there! TOP!

if you call you will be connected to a german call center who are neither friendly nor competent ... in austria there is no one to look after the customers and the simplest questions are not understood or rman is put on hold where you hang up yourself .. I will send back the tv ambilight which is completely installed with the stand unmountable .. and I will also replace my philips air purifier with another company because even information about air filters was not really possible ... and lack of the devices prompted me to do it TV exchange of the other and never again a philips device .....

Philips was once a big brand. Have and had many Philips devices. In the meantime, however, the quality of the devices as well as service has declined considerably and can no longer compete with the competition. In June TV 65PUS8503 bought because of Ambilight. With warranty extension. After 3 weeks device already broken. Fast repair and pickup announced. In the meantime 2 weeks nothing happened despite multiple announcements. No Phillips comes into our house anymore.

Incredible - I have never experienced such poor customer service. My toothbrush broke within the warranty. After several calls to customer service, I was repeatedly told that my email would not arrive and that unfortunately they would not receive the proof of purchase, which I had already sent 6 times by email to the address given. The solution from customer service was that they sent me a link with a button to upload the purchase receipt. Of course, this button did not work again. After I urged again, I was offered to have an messenger next week to pick up the toothbrush with the proof of purchase. I'm curious to see what the next excuse will be. It was not possible to get a working email address from Philips. I have never experienced anything like this !! Conclusion: The devices are already bad at Philips and the customer service is even worse !!! Steer clear of Philips products is my advice!

Clearly not to be recommended! Products in the multimedia area are inadequate and support should get -star ...

Customer service is really forgotten
That one has an article of the 2 + 3 year guarantee and new 25 costs something easier with the guarantee processing. After constant phone calls I got the information that the article will be picked up, unfortunately I live as a negro in Austria and not in Germany. Should I now wait a day at home until an courier service picks up this part if there is also a customer service in Vienna. But I can only visit it if the part is out of warranty. I would like to tell you that I am now looking for a part with good customer service.

On the website it was advertised that if I sign up for a newsletter I would receive a 10 Euro voucher.
Unfortunately I am waiting for the same until today

Still, it became a Philips product again because the products are good

The thing about the voucher was disappointing

In kindergarten, 3 CD recorders broke within a month. Shortly after the warranty expires, of course. I wrote an e-mail in 3 different places, nobody felt responsible. Really very bad customer service !!! ;-(

Philips vacuum cleaner bought every few months I should send it to Germany for repair you have to wait 14 days telephoned Philips very incompetent employees on the hotline will not buy anything from Philips from now on you will not be treated like a customer very dissatisfied

I am very satisfied with all philips equipment, but unfortunately the service is correspondingly bad, or rather not available because you will not even get an answer to 3 requests ... there is competition around you better

I was very happy with it and these devices last forever! Phillips is also a European product

Need a spare part for a Philips Saeco coffee machine (water tank) and a shaving head for a beard trimmer, but Philips does not sell spare parts. You are only referred to another company, allegedly according to telephone information, I could try to get there.
This makes it easier for me to decide not to buy anything from Philips in the future. If there were zero stars, I would have given them today!

Worst customer service I have ever experienced!
No one has an idea when it comes to something specific. You can call from department to department ... terrible! 0 stars if you could give it !!

This customer service is a cheekiness! I've been trying to get a technician for six months because my new smart TV just does not work. Meanwhile, one does not talk to me anymore, but I am forwarded from tape to tape until it is finally over. I will turn on consumer protection and publicize this behavior.

I bought a piece of Philips Sonicare Diamond Clean on April 17th, 2020 (two hand parts) and on April 27th, 2020 via Media Markt. Everything went well with the delivery. All 3 of us were very satisfied with the cleaning result. The bitter awakening was when the individually ordered toothbrush gave up after 1 1/2 months, and after around three months one of those ordered on April 17th, 2020. The same errors occurred with both defective toothbrushes: loud noises when used and the top part of the toothbrush, where you put the brush head on, wobbled in all directions. It is of course more than disappointing that such an expensive sonic toothbrush will not work after such a short time!

You are in the queue for a long time, it is only said by the band they will be connected to an employee right away but it is not 20 minutes and they call support that is just a nonsense if you have problems with a Philips product you are alone

We bought a new Philipps TV and had technical problems.

After 20 hours of waiting, we finally got one from customer service. This was friendly but had no plan and send us an email which was unnecessary and couldn't help, thanks anyway.

Conclusion: Back then a great company, but it was saved saved saved ...
Rather save on the executive floor that customers bring in the money ....

The worst experience ever.
Sending many messages with a video capturing a straight line appeared on the screen of the monitor. After a week, nothing had been solved. Still asking for another picture. This will be the last time buying a product from them. Way to too slow to fix the issue.

Customer service is an absolute cheek! After a 30 minute call, with my counterpart assuring me "for a moment" every 5 minutes, there was nothing left or helped except a huge rage in my stomach!

Even the money-back guarantee within the first 30 days is a cheek. Comes back after 3 weeks and you have to pay for the package I returned ( 10) and send it back again (for the second time) at your own expense because nobody at Philips accepted it! Never again Philips. Sauverein really. I will contact consumer protection. I am now at almost 100 in costs of buying, sending, taking back and sending again

I am super pissed off that man is so cut off. If the espresso machine is sent for repair, I wait and say 25 days and then ask what is wrong with the machine, a lady says they have received an email almost 14 days ago that they should pay the bill. Say I didn't get anything, I think this is such a bottomless insolence, madness and now I'm waiting again 8 hours, I have a bus now. No data