Incredible - I have never experienced such poor cu...

Incredible - I have never experienced such poor customer service. My toothbrush broke within the warranty. After several calls to customer service, I was repeatedly told that my email would not arrive and that unfortunately they would not receive the proof of purchase, which I had already sent 6 times by email to the address given. The solution from customer service was that they sent me a link with a button to upload the purchase receipt. Of course, this button did not work again. After I urged again, I was offered to have an messenger next week to pick up the toothbrush with the proof of purchase. I'm curious to see what the next excuse will be. It was not possible to get a working email address from Philips. I have never experienced anything like this !! Conclusion: The devices are already bad at Philips and the customer service is even worse !!! Steer clear of Philips products is my advice!