We checked out a few places in town and thank goodness we landed here! We experienced the best customer service from the store to delivery and back to the manager! Super friendly, very knowledgable and timely! Thank you for making our experience so enjoyable as first time spa owners!! Now the real fun begins!
After using perfection pro and spot for 12 years I found I was nickel in dined to 3 times the amount it should have cost me I switched pull services and I'm not had a problem since getting ready to sell my home perfection pools came out on behalf of the buyer's agent and performed a inspection coming up with $4000 in unnecessary pool repairs to of the items in which they said needed immediate replacement costing over $3000 are still under warranty and less than a year old this is the most dishonest company in the state They should be put out of business this is not fair to do the people sell merchandise they don't need
The pool turned out beautiful when they finished but he wasnt even going to move the stairs and clean under them so my husband did. The receptionist was decieving on the phone when she charged me an upfront figure and said it doesnt include chemicals. ..the bill has about 100$ worth of chemicals and an additional almost 400$ in labor. It was a one time cleaning!!!!
strongly recommend Leslie's, not this business. I got charged for hours of service that their tech was supposedly out for, when in fact it was less than 20 minutes. (I got charged for 3 hours. Was told about 5 or 6x that that was definitely not right and they'd have a manager contact me ASAP. no one ever did, but rather left me with a huge bill to pay. The worst part is that they didn'teven fix the issue they came out to fix....I did!!! Go with Leslie's Pool and Supply and they will definitely help you out. I'll be contacting BBB about this incident as well as reviewing on yelp too.
They don t work on spas here unless you have a pool and a spa. Weird vibe in the place too. I would recommend going somewhere else with better customer service. As I was walking out some guy gave me a number to another place and said not to have these guys service anything.
I have had a wonderful experience with Perfection Pools. I have had nothing but problems with my pool with the past companies I have used. I called Perfection and I am so glad I did. My pool has never been so beautiful, and my family can finally use it again. They were able to troubleshoot my pump system and get that running, and they even found a leak and repaired it! They were very timely, professional and affordable. I had one point of contact over there who was familiar with my pool and took care of everything for me. I highly recommend them if you are looking to have someone get your system up and running at it's best, or if you are just looking to have a beautiful pool.
Twice now I have attempted to get service from them and they said it would be 4-5 business days. On day 5 I called and they said "they would do their best to get someone there" and would not give me an estimate. The issue seems to be that their retail side and repair side seem to have a big disconnect. The retail side answers the phone but is not able to give an accurate estimate because they don't schedule the repair people. The repair side does the scheduling but does not answer the phone. Very frustrating.
Always helpful offering great service and needed supplies.
We bought a floor model hot tub from Perfection a year ago and it was great but started having a lot of problems. We reached out to Tenaya who handled the entire issue with professionalism and determination. Since we were still within the warranty period Perfection was able to go to bat for us with the vendor and get a replacement installed for us, not an easy feat but that's exactly why we like to business locally. We know the chance of a problem is high with any purchase and having the ability to call or email Tenaya and get a response right away was so calming. Her attention to the issue definitely kept the stress down when we couldn't otherwise de-stress in the hot tub. Happy to do business locally!!
