John Alexander made the entire process an easy one for us. Appointments were conveniently scheduled. John was knowledgeable about the Pella products and the window industry, didn t pressure us and helped us choose the right windows for our home. We definitely plan to work with him again when we replace more windows.
Door installation completed in window promised by Pella. Very please with follow up service to resolve issue with dead bolt.
When an issue occurred with our sliding door, the service department at Pella was extremely courteous and helpful to redirect our call to the appropriate service area. When Mike, the service agent, arrived he was on time and very professional with a great knowledge of the product. We have had and continue to have a great experience with this company and are very satisfied with the products and service we have been given!
So far so good. We received great advice from a friendly and knowledgeable sales person. Have ordered new windows and doors and am waiting on delivery.
We chose Pella because we believe it s one of the most reputable window companies in the market. When we met with their Toronto sales representative, he emphasized on Pella s quality of products and service. Disappointingly, we ve run into several and very significant problems since our new windows were installed:
1. The sales representative didn t give the office the right color of flashing and the installation had to be postponed;
2. The installation dates were May 1-3. However, the installers appeared without previous notice on Saturday May 4 to finish the job. Luckily, there was someone in the house who had to cancel their plans so she could let them in;
3. We got the wrong glass on one of our windows, there were missing caps on another and sloppy caulking on one of them;
4. We booked June 3 to replace the wrong glass; however, it was cancelled on the same day and again without notice;
5. Another appointment was booked for June 11. On this day, the team never called to inform they were late for the scheduled time (8am-10am). Instead, they arrived after 11:30am and extra arrangements had to be made so someone could open the house for them. They installed the missing caps, but couldn t fix the sloppy caulking because they didn t bring the right color;
6. The team showed up again without previous notice on June 14 to fix the caulking;
7. We booked June 24th to fix the wrong glass, but the team showed up without the correct replacement and had to leave without fixing it;
8. We re currently waiting for a third appointment to replace the glass and still don t have an ETA.
We understand that the house renovation business is sometimes unpredictable, but more than unpredictability, we ve experience what feels like disorganization and lack of communication from Pella. The great service we were expecting hasn t been true to what s was promoted to us and we re incredibly disappointed. Adding insult to injury, we have had to take time off work to accommodate installers... and probably will have to do so again!
As if that wasn't enough... their communication has been incredibly effective (borderline harassment) when it comes to collecting payment for a job that still hasn't been completed!
Jeff came to our home today to discuss replacing a large front window as requested. He was very thorough, personable and knowledgeable. We are 100% confident with our decision to go with Pella Windows. Thank you so much Jeff! We look forward to having our new window installed.
Josh came out to provide info on a Patio door & window we needed to change. He provides outstanding customer service! He takes the time to do a complete and thorough explanation of Pella products, complete with notes, options, and recommendations. What we also like is that Josh took extra care and consideration to make sure we the customer understood all aspects, and to properly prioritize all our options keeping us in our budget. I would recommend Pella & specifically Josh Kane services to anyone needing windows or doors.
We have been pleased with the service and quality of work. Our salesperson, Jeff, was super.
Awesome job, again!!! This is my 2nd phase with Pella and once again we are tremendously pleased. Our rep Josh Kane, has helped us throughout. He is knowledgeable and charismatic, professional and passionate. Josh helped us with our selection, understanding our vision and making it affordable through phasing.
We have had two different install crews with our two purchases and both did an amazing job. They were all tidy and clean, very pleasant gentleman. No wasted time, very efficient.
With another successful job done to our high standards, we will continue to use Pella to complete our house and will recommend them to anyone in the market for new windows or doors.
Michelle
I feel confident in recommending Pella Windows & Doors of Toronto. All the folks, from sales to installation, were courteous and a delight to work with. They were incredibly helpful, and took time to address our concerns. Thank you Trevor, Lynda, Ted and Norman!!! My family and I really appreciate your work ethics and we wish you much success!!!
I 've used Pella for the 4th time in 2 years for my home and cottage. Will Molnar is my sales representative and he is absolutely amazing when it comes to suggestions and is very patient throughout the process.
Ted has been my installer and he is an artist when it comes to installing windows and doors. I ve already recommended Will and Tedd to 2 of my relatives.
I'm sure you will not regret working with this company and will offer it to the rest.
Just had a set of 3 panel patio sliding doors installed 2 weeks ago.
Our sales rep John Alexander went above and beyond to assure
us a satisfactory result
Pella is not the cheapest product out there but I am
a firm believer in "you get what you pay for"
Oh I almost forgot the installation by Ahmed and his assistant
was first class in every way and we could not be happier with
the finished product.
We were very pleased with the service and love the product. The installers were excellent!
We replaced six large windows in the house about 3 years ago and replace the final three sets of double hung windows along the upper back of the house in October. The house was originally built with Pella windows about 46 or47 years ago apparently and the old windows held up well. We wanted to continue with Pella product as it is higher end and in keeping with the style of our home. We have no regrets after the installations. The windows are weather proof and the view through them (even with the screened portions of the windows) is spectacular. We have had awnings on our house for several years but it appears that the technology of these windows is such that we no longer require our awnings which is a bonus now that I am not overly keen about using a long ladder to take care of that task! Service was great and the installers are very professional. Very happy overall!
Our experience is identical to Domenic Saverino's. We purchased a storm door that was so poorly manufactured and installed (open seams, dents, scratches) that we arranged for a replacement. The re-install date came and went with no installers even showing up. Finally got a replacement door about a month ago which is still not properly fitted to the frame and a huge gap underneath. We are trying to get an inspector out to have a look but our service rep has not responded to us for an entire month. Have had to shove a sheet under the door to keep drafts out. Certainly not the quality that we expected from Pella. Have used them many times in the past but will NEVER use or recommend them in future.
They do good work, good attitude, pleasant to deal with.
We are very happy with our new door and kitchen window from Pella. Jeff Provis was great to deal with from the get-go... He was very courteous, professional, knowledgeable and most accessible (on weeknights and weekends as well) throughout the whole process. The installers (Roshan's crew) were also a pleasure to deal with. We had a minor issue but Jeff, Anthony and Tom at Pella dealt with it immediately to our satisfaction. We are very happy customers!
Buying new windows is a daunting task. But Jeff Provis and the team at Pella windows (Bayview) were able to make it enjoyable and stress free. From initial consultation to install the process was seamless and straight forward. The install team were professional, clean and accommodating (my two young children watched and questioned there every move hahaha). A big thank you to the entire Pella team.
From start to finish, we had a very pleasant experience with Pella.
Jeff Provis, our sales rep, was not only extremely professional and knowledgeable, but also very patient. At no point did he pressure us into making a decision. Rather, he took the time to explain to us our window options, as well as answer all of our questions and concerns.
We were beyond impressed with the installers, Ted and Roman, who came to replace our windows. They were organized, quick and clean, and also extremely polite and respectful.
We highly recommend Pella and can t say enough about Jeff, Ted and Roman.
I was very pleased with the assistance that I received from Jeff Provois. He was helpful in choosing the the windows and doors, styles. He answered my guestions any time I called. I would recommend him to anyp
For such an expensive product, they have the worst customer service imaginable. Don't bother emailing them, it will take forever to get a response if you get one, and when they do come out they are quite rude. They show up outside the times they advise you, and then expect you to stop what you're doing to accommodate them. Just unbelievable how bad it is.
We replaced all the windows in our house with top of the line Architect Series, black exterior and interior. We had Pella do the installation as they insured me they would do the job right considering the age of the house. They completely destroyed the original trim around the windows. After many phone calls, the sales rep finally came out to take a look at the extensive damage caused by his installer. His response: "it's just trauma, you can fix that." And away he went. So now I'm left with having to repair and paint all the trim work on 4 windows. Hundreds of dollars. Thanks Pella. Unfortunately for you we live in a neighbourhood where word of mouth and recommendations are the norm. Plus we live on a very busy corner and many, many people have already stopped to ask about our windows. Your refusal to fix the problem you made will cost you thousands in lost revenue.
UPDATE: Pella sent one of their guys out and the problem has been fixed. The trim around our windows looks as good as it did prior to the installation. Thanks for doing the right thing Pella.
Pella Windows is state of the art in windows , not only because of the quality and aesthetics but for the exceptional service, professionalism and knowledgeable staff. Trevor Panos upholds Pella s incredible reputation and customer service. He was an extraordinary representative of the firm, and his knowledge, loyalty and great attitude impressed me! I felt like Trevor was part of my family, as he wanted the best choice for me, and helped to simplify and reduce my worries about a very stressful home project!
Lili Roman Thut
