Kathryn Weinman

Review of Pella Windows & Doors of Ontar...

We replaced all the windows in our house with top ...

We replaced all the windows in our house with top of the line Architect Series, black exterior and interior. We had Pella do the installation as they insured me they would do the job right considering the age of the house. They completely destroyed the original trim around the windows. After many phone calls, the sales rep finally came out to take a look at the extensive damage caused by his installer. His response: "it's just trauma, you can fix that." And away he went. So now I'm left with having to repair and paint all the trim work on 4 windows. Hundreds of dollars. Thanks Pella. Unfortunately for you we live in a neighbourhood where word of mouth and recommendations are the norm. Plus we live on a very busy corner and many, many people have already stopped to ask about our windows. Your refusal to fix the problem you made will cost you thousands in lost revenue.

UPDATE: Pella sent one of their guys out and the problem has been fixed. The trim around our windows looks as good as it did prior to the installation. Thanks for doing the right thing Pella.