Melody Blain

Review of Pella Windows & Doors of Ontar...

Our experience is identical to Domenic Saverino's....

Our experience is identical to Domenic Saverino's. We purchased a storm door that was so poorly manufactured and installed (open seams, dents, scratches) that we arranged for a replacement. The re-install date came and went with no installers even showing up. Finally got a replacement door about a month ago which is still not properly fitted to the frame and a huge gap underneath. We are trying to get an inspector out to have a look but our service rep has not responded to us for an entire month. Have had to shove a sheet under the door to keep drafts out. Certainly not the quality that we expected from Pella. Have used them many times in the past but will NEVER use or recommend them in future.