Peabody Municipal Light Plant Review

Great engineering department. A pleasure to work with. Peabody businesses and residents are lucky!

I have dealt with PMLP on a few things and I cannot say enough about their knowledge and professionalism. Always on-time and quick to respond to any questions that I may have. This is so rare to find these days. Top notch all around. John Maihos was very helpful in my most recent interaction. Thank you John and everyone else at PMLP!

Normally my experience with pmlp is okay, but today was UNEXCEPTABLE. My electricity got shut off this morning as I had totally forgotten to pay my bill for today. I paid my bill as soon as I got the chance to get on the phone with the credit department. I asked when the service would be turned back on and she said between 1-5 p.m mind you it was 9 in the morning. I than explained to her that I had a year and a half year old daughter and an 80 year old elderly grandmother who is on oxygen living with me. I told her very nicely that I would appreciate my service to be turned back on as quickly as possible as my grandmother needs to use nebulizers and oxygen or else she cannot breathe. The credit departments response to me was VERY RUDE AND NOT UNDERSTADING. She told me that if my grandmother can't breathe than bring her to the hospital theirs nothing she can do about our service being turned back on sooner. What professional talks like that about such a serious manner? I'm disgusted and upset. I understand that their was nothing she could do personally but to have no compassion? And to be so rude? Why? If youre frustrated with your job than please find another one, or atleast be understanding that some people are actually in serious need of these services.

I WENT IN TO GET MY SERVICE TRANSFERRED TO MY NEW ADDRESS AND WAS THE 2ND CUSTOMER AS THEY JUST OPENED UP FOR THE DAY. I WAITED OVER 30 MIN JUST TO BE SEEN FOR THIS. NOT SURE WHY THIS COULDN'T BE DONE OVER THE PHONE OR ONLINE BUT THERE DEFINITELY NEEDS TO BE A BETTER SYSTEM PUT INTO PLACE.

I wanted a bottle of water no one could. Understand what i was asking for. No emglish made me 4 minutes to get a cup of water

Before living in Peabody I had National Grid for my electric service, I believe years ago it was Massachusetts Electric.(?) Peabody municipal light Plant is great. The charges are very reasonable, especially If you pay your bill by the discount date. You can save quite a bit over the course of a year. It s very easy to pay your bill either by mail, in person, on line and over the phone. Also when moving from one address to another within Peabody they make it very easy to begin a new account at a new address. I m very satisfied with PMLP

I've had a few wrong doings with the billing department. I have been at my place in Peabody for 5 years now - I know what to expect for my bills especially during the winter months i expect to pay a little more. in the winter normally I pay $100 or under. I get a bill for almost $300.00 - my husband and I monitor and try to barely use our heat. when i called and explained this they said it the meter was read and that's what the outcome was. i asked them to send people out again to get a reading. Again, I told them there is NO way. the previous year we used the heat 24/7 and it was cheaper then the bill they were charging us for $300.00 - the billing department was just very dismissive and rude about the situation as if I was making this up. i tried to explain i spoke with my neighbors that use the heat 24/7 and they NEVER got bills for that amount. The following month the bill was back down to under $100.00 and we used the heat even MORE that month. I called the billing department again and left 4 voicemails about this with NO call back. A month later i had a credit on my account for that month. Go figure. We all make mistakes - we are human, but what ever field you work in - its never wrong to be kind.

Affordable and even give discounts for paying early!