Carla Mottola

Review of Peabody Municipal Light Plant

Normally my experience with pmlp is okay, but toda...

Normally my experience with pmlp is okay, but today was UNEXCEPTABLE. My electricity got shut off this morning as I had totally forgotten to pay my bill for today. I paid my bill as soon as I got the chance to get on the phone with the credit department. I asked when the service would be turned back on and she said between 1-5 p.m mind you it was 9 in the morning. I than explained to her that I had a year and a half year old daughter and an 80 year old elderly grandmother who is on oxygen living with me. I told her very nicely that I would appreciate my service to be turned back on as quickly as possible as my grandmother needs to use nebulizers and oxygen or else she cannot breathe. The credit departments response to me was VERY RUDE AND NOT UNDERSTADING. She told me that if my grandmother can't breathe than bring her to the hospital theirs nothing she can do about our service being turned back on sooner. What professional talks like that about such a serious manner? I'm disgusted and upset. I understand that their was nothing she could do personally but to have no compassion? And to be so rude? Why? If youre frustrated with your job than please find another one, or atleast be understanding that some people are actually in serious need of these services.