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Payspan, Inc.

Payspan, Inc. Review

Reviews 6
1.7
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M
3 years ago

Probably one of the worst (if not THE worst) web p...

Probably one of the worst (if not THE worst) web portal. It is poorly responsive, takes forever to load, cannot retrieve the reports, it is a hit or miss at best. I get an email that I have payment from a payer. I log into Payspan. It takes forever to load the pages. Once logged in, the home page says " 1 new report". You click on it, it cannot find it.... and it happens every single time, time and again. I have never had a good experience with their web portal. It is a terrible design and poorly executed, and does not function the way it is supposed to. I am shocked how this company has not gone under already. How do you survive? I would give them a negative 5 stars if I could.

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S
4 years ago

Unbelievable that I had to stay wait on the phone ...

Unbelievable that I had to stay wait on the phone for over an hour...still waiting, as I was locked out of payspan. Tried to get help from another payspan department, and they were disinterested in my issue and sent me back again to wait...wait...wait. This costs me hundreds of dollars.
Susan Spehling, LCSW, CCBT, H.Ct

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J
4 years ago

Frightening! Our company experienced embezzlement ...

Frightening! Our company experienced embezzlement by the office manager who was the administrator on our payspan account. For 2 weeks I called, wrote, waited on calls, spoke to numerous individuals up to supervisor Ashley to freeze the account and remove the office manager from the account. Only when I sent email stating I would report to HIPAA and PCI did they close account. All that time they left us vulnerable to the office managers whims of fraud.
Jean Simone MD, acting practice manager and auditor

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K
4 years ago

I have waited on hold for over an hour just to get...

I have waited on hold for over an hour just to get someone to explain to me why the remits are not showing up in our portal. No one ever answers the phone and I have emailed provider support several times and all they say is "call us directly" and I call and they dont answer. I am stuck in this loop where I need claims payments posted but cant get the remit and no one will help me. Very frustrating and I'm contacting the carrier directly and telling them my experience.

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About Payspan, Inc.

Payspan, Inc. is a leading healthcare reimbursement and payment system provider that offers secure, efficient, and cost-effective solutions for both providers and payers. With over 25 years of experience in the industry, Payspan has established itself as a trusted partner for healthcare organizations looking to streamline their payment processes.

At Payspan, we understand the challenges faced by healthcare providers and payers when it comes to managing payments. The complex nature of the healthcare industry means that there are numerous stakeholders involved in every transaction, each with their own unique requirements and regulations. This can make it difficult to ensure timely payments while also maintaining compliance with all relevant laws and regulations.

To address these challenges, Payspan offers a range of payment automation services that help providers and payers manage their payments more efficiently. Our solutions are designed to improve administrative efficiency while also enabling organizations to implement new strategies that can help them stay ahead of the competition.

One of our key offerings is our health care payment solution which provides an end-to-end platform for managing all aspects of healthcare payments. This includes everything from claims processing to remittance advice delivery, making it easy for providers and payers alike to manage their transactions in one place.

In addition to our core payment automation services, we also offer a range of value-added services designed to help organizations get more out of their payment systems. These include analytics tools that provide insights into transaction data as well as consulting services aimed at helping organizations optimize their workflows.

At Payspan, we pride ourselves on delivering exceptional customer service alongside our cutting-edge technology solutions. Our team is made up of experienced professionals who are dedicated to helping our clients achieve success through better payment management practices.

Overall, if you're looking for a reliable partner in the healthcare reimbursement space then look no further than Payspan Inc.. With our proven track record of success and commitment to innovation in this field - we're confident that we can help you achieve your goals while also improving patient outcomes along the way!

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Payspan, Inc.

Payspan, Inc.

1.7