Paul Miller Auto Group Reviews

Very professional experience having my car serviced at Paul Miller Subaru. Thank you to Joe
In service.

Up front, no games, clear communication and great product! What's not to love at Paul Miller Subaru in Parsippany?

Salesman Deshaaw was wonderful!!PaulMillers collaboration with Costco made this a wortwhile sale.

Extremely great service and staff. Never had issue with Paul Miller Subaru. I highly recommend Paul Miller Subaru.

The whole process was extremely smooth. My vehicle was repaired in a timely manner. I was made aware of issues I didn't know about. The service rep helped me out with friendly discounts. I'm very pleased....

Came for oil change/filter and liked getting a printed copy of the detailed Multi point Vehicle Inspection Checklist.

Tony Herrera was great to work with and made everything very easy. As my third car purchased from this dealership, I can say this was my best experience thus far.

I got a price quote for a 2016 Tacoma from the internet sales rep of Paul Miller Toyota in West Caldwell but was not honored by the manager. I showed the email to the manager when I first went to the dealership and since I did not bring my car for trade in I came back last Saturday to finalize the deal only to be told by the manager that he won't honor the price anymore. To make matter worst the sales rep who was assisting us and got all the info for the trade in was instructed to take care of another customer in the middle of our transaction.

12 month service only (3000 mileage) was done expeditiously.

A loyal customer for PaulMiller Audi. Want an Audi, check out this dealership for best price.

hands down best visit ever had to ANY dealer. dropped off car for recall and safety check and got a loaner for 2 days. in those 2 days, I've received a video walk-through by the technician and an ereceipt to my email answering all the questions i had. top notch service.

My agent at Paul Miller BMW, Mr. Tom B., was knowledgeable, supportive, and ultimately ensured I purchased the correct for my needs. I will definitely buy or lease my next car with them.
Sincerely
Dr. Richard

Bringing the car in for service is a breeze and they pay attention to all the details!

Overall the experience was very positive. The staff seemed professional and very helpful explaining the operation of the car. What I found annoying was the upsale of the extended service contracts. After spending nearly $40k on what is supposed to be a great reliable car why would/should I need to spend another $5000 for extended coverages.

My husband brought my car for an oil change and tire rotation. He was so pleasantly surprised to learn the car was ready in less than 30 minutes. Wow..a dealership that thinks your time is valuable.

Service team fantastic! (Shout out to ToniAnn Bencivenga). Whole process of car service was seamless.

Service at this facility is exceptionally good. Front desk guys are knowledgeable. Never had issue with work done. Car returned in clean condition

An efficient and friendly operation. This is our fifth lease from Paul Miller and we plan to come back.

Leased my 3rd vehicle on Saturday and couldn't be happier! Chris Zak was my sales rep again and was great! He even referred me to Geico to get a better rate on car insurance and saved $530 for the year. I will definitely be going back! Thank you!

The staff are consistently on point every time I bring my car in for servicing. They are always courteous, knowledgeable and extremely efficient.
January 2020-- another great experience having my car serviced. The staff are consistently courteous and efficient.

Great service, kept me informed of the process and was very professional.

Ha, ha..... Speaking only of Audi. Had no intention of trading in my car, but did. Made an offer to me that any rational person could not turn down.

Bought previous Audi here as well and got similar crazy deal..

Service is always great here! Nice people otherwise I wouldn't travel 40 miles to get here.

Chris the service guy was very good and did an amazing job with getting my car fixed and also getting me a loaner. PM Bernardsville is best service I've ever had

Great customer service, provided real time progress on my repair, including video of the inspection being performed. Really amazing!

The entire staff was extremely friendly, and helpful. They did everything in their power to rectify my issue with great speed and success. It was a very pleasant experience. I highly recommend Paul Miller Subaru.

Excellent service, I need a Loaner and it was ready when I arrived. Picked up my vehicle 2 days later.

Chris, Lou and the Paul Miller team take care of their customers. Thank you

had express grease and oil and Mark was wonderful. He explained everything and told me what repairs needed in he future.

It s all about attention to detail at Paul Miller BMW. Rose Batista was very responsive to my email inquiry and follow up questions. She s the initial reason I traveled to this dealership. Tom Bonarrigo is the salesman I was assigned and Tom is what salesmen should aspire to. Knowledgeable,Calm, pleasant and easy to work with. No high pressure sales that s common in the industry. It was a very nice experience. Tom made sure we were comfortable throughout the process. Paul Miller s staff in total is professional and courteous. Ray Oliveira is the finance manager and made the final step very easy and relaxing as well . The General Manager Luis Pabon thanked us for the purchase and followed up with an email to make sure we were completely satisfied.

Excellent Sales Staff
Excellent Service Staff & Facility
This is the 4th Audi, which I have leased from Paul Miller Audi; and, have been consistently satisfied with their servicing of the vehicles.

Great purchase. Everyone at the dealership was very Professional.

25K mile service done (@26.7K), and driver's windshield wiper fixed. All fine. Ralph went the extra mile when I asked what more complimentary services I have. Since my mileage is lower than Audi's planned dates for service, he advised me to be sure to come in for the major 35K service before Dec. 12, 2020, even if not yet 35K miles. And he printed out a Vehicle Data sheet with specifics! Great service! Thanks, Ralph.

We had a Costco referral for a 2019 RAV4 Hybrid and got the deal promised. Our trade was given an acceptable value. Representative spent ample time to set up many features and explain how they work.

Morgan is the best service manager. Proactive, friendly, and knowledgeable.

In addition to the wonderfully accommodating service of home pick-up and delivery, the 2 service men were incredibly professional, capable and totally pleasant representatives of Paul Miller Toyota!

I am not a car person and dread going to dealerships and haggling.... Let me tell you this was an amazing, frustration free, no haggling, no pressure, quick purchase. A very professional, excellent customer service team at Paul Miller Subaru Dealership. They are true assets to your company and should be valued. I am satisfied with the price of my new Subaru Crosstrek. Thank you all and I will definitely be recommending your dealerships to my friends and family.

My car buying experience was efficient and comfortable. They were a great help getting me into the right vehicle for my family.

Paul Miller Subaru was great. We purchased a Forester there during COVID-19 times. It was clean, everyone masked and practiced social distancing. I felt safe! And everyone was so courteous and helpful. Anthony Calderaro was extra awesome and so appreciate how knowledgeable and efficient he was!

Stealership. You get exactly what you'd expect. Over charged at every point possible.

The sales process was relatively quick,but not painless. I liked how Kelly took care of my concerns quickly and answered my questions thoroughly. The pain came with the finance area. The internet price was different from the starting price on the finance sheet and the explanation was less than satisfactory to me, but because I still felt the price was in line with other Toyota dealers, I accepted it.

Vanessa is amazing!!!! She literally makes everything so easy and she is so accommodating.

Ingram and Carlos did a great job explaining and communicating everything properly and helped me get the deal I wanted. Great job.

Terrific service, curious and respectful employees at this dealership.

I lease an X3 for my wife every 3 years since 2004 from Paul Miller.
Jerzy takes care of me every time.
Easy transactions.
Service department is very good.
Just had it in for routine service and there was a minor issue with the
window washer tube. Took longer than expected but they kept me
updated until the problem was corrected.

Great experience. Very flexible and responsive. Anton was our salesman and I would recommend him - 100%. We were able to come to an agreement on the phone and it made for a quick and easy transaction. A+

I will be buying my next car from Paul Miller.

Was very helpful to me when I was lost they give me direction to get to the place I needed to very friendly place good people

I just purchased my 2021 Toyota Corolla from Kelly and she was fantastic!!!
She was very knowledgeable and friendly.

Natasha was very helpful as well as Kelly. Very good service done in a timely manner. Excellent communication
Thanks Audi team

The service was completed within the scheduled time. I am very satisfied with the services and charges. Service representative was very polite.

Beautiful showroom, some of the salespeople leave much to be desired but overall I would recommend.

I was greeted promptly as a walk-in service customer and the service was done in a timely fashion. Billy, Richie, and Ken s communications kept me informed and completely satisfied.

Paul Miller Service is always Great! James Dodwell Service Writer is always on his Game and Gets you In/Out in Record Time. He is Knowledgeable and Polite and always helpful. A Real pleasure to Deal with. Five Stars To James!!

Outstanding customer service. Prompt, courteous, and very thorough!

Showed interest in buying a Porsche call them spoke to them inquired about a trade and then never heard back a simple no would have been sufficient instead just blew me off.... Should have shown some professionalism

I have been trying to cancel my extended Service warranty with Paul Miller Audi, since my vehicle was deemed a total lost. I went in Nov 29, 2017, business manager, Mike Motasis told me to bring in a letter from the insurance company. I went in with the Dec 16, 2017. They said the finance department do not have the time, but my salesman, John Regan said he would follow up. I have called left messages, too date no reply.

Very positive experience with highly professional and friendly staff, nice environment, a sense that this is a good dealership. Will definitely go back in the future.

During the pandemic I had to have a warranty issue corrected. Domenic had my vehicle picked up at my home, corrected the situation and returned my vehicle in a matter of hours. It was a complete no contact and no worry experience. Thanks to all concerned from a senior veteran.

Quick and efficient service, as usual. One special observation - the tech who serviced my car dove it out to the parking lot when he was done. As he exited the vehicle, he took the time to sanitize all the surfaces he contacted inside and outside. I was sitting in the waiting area outside the service entrance but he did not know that car belonged to me and that I was watching. He sanitized the car anyway, even though, to him, no one was watching. That was awesome!

This is the beginning of the dealer/customer relationship, the online inquiry that leads to a purchase. This process was super smooth and no pressure. Got the price and figures I was looking for, showed up and closed the deal. Simple- now we ll see how service appointments go and I will definitely post once that phase begins. The service part will make or break whether I repeat as a customer.

If you're reading this I hope you're paying attention to this review. I purchased a used vehicle from this dealership at the end of May. The service and price was amazingly well. The first time I drove the SUV at night I noticed a problem with the headlights. After finally getting an appointment with Mazda I got some really bad news about the SUV. Mazda stated to me, that the SUV has been in a front end collision and that's the reason why I'm having problems with the headlights. The Mazda service dealership did try to fix it as best as they could. I called over to Paul miller Subaru and spoke with an Anthony. I stated to him what was going on and he stated that he will let the general sales manager know about the situation. Finally got to speak with the general sales manager Sunil and he stated I had to bring the SUV in. I brought the SUV into the dealership and they noticed exactly what Mazda saw. The front bumper was replaced and it was two different colors. The service manager who was with Sunil stated that people change front bumpers all the time. He stated that's common. I stated to him, that's one of the dumbest things I've ever heard of. It's been more than a month since I brought it to their attention and it's still an ongoing issue. The auto response from Jscott is just a way for them to say we responded. I emailed Jscott on 8/23/17 and her never replied back to me. I reported this to Subaru and they didn't even get a response. That speaks volume. I also have paperwork proving that the car was in a collision from Mazda. STAY AWAY!!!.
They re also lying stating they offered to trade in my mazda for another one. Please, show me where you offered to do this and please provide the date.

Unprofessional is the extreme here. Paul Miller Honda is the worst dealership. The sales manager is horrible. Everything the sales rep Taz promised was a lie. The car was not cleaned even though they made us wait 4 hours to detail it. They gave to my wife with a quarter tank of gas. On top of everything they forgot to place the inspection sticker on the car. My wife drove it around for 2 weeks before they notified us. Upon picking it up. They laughed in our face. No apologies. They take no fault in anything. Told me to leave once I got upset and called the cops on me. Said they wouldn t give me the stickers. Police came to help me get the stickers. Simply the worst dealership and management ever!

When you go in to service your vehicle you have to wait in line for a period of time, while the techs are sitting there right in font of you not attending to anyone? Oh and be prepared to be told your car need a list of other services, when you only intended to get an oil change for example. This is another way for them to increase there profit. I feel like they see you as an ATM machine whenever you go in to service your vehicle. Don't get me started on how long it takes them to render service to your vehicle, be prepared to WAIT!!! I could go on and on but Don't have the time.

I saw a car online that I was interested in purchasing. I negotiated with the salesperson by email and phone. We agreed upon a final price. Here is the letter I got from the salesperson.

Hi Richard,

I spoke with our Used Car Manager. In the spirit of making a deal, we can let the 2016 Toyota Camry Hybrid - stock# G1255 go at $14,750 plus all applicable taxes & fees.

Please be aware this offer expires at the end of business on Monday July 31, 2017 & delivery must be taken no later than July 31, 2017.

Bill Tinsley
Paul Miller Jaguar Morris County
275 Main Street
Madison, NJ 07940

I called Bill on Monday July 31st at 11am and told him I would be there at 6:30pm to pick up the car. I arrived at the dealership at 6:30 and the greeter told me Bill left for the day. She gave me another salesperson named Paul. I told him I was here to pick up the car that I and Bill spoke about. He took me outside to the lot and showed me a car that seemed to be the car. But when I got in I noticed the interior was a different color and the car had 30,000 more miles then the car that I negotiated with Bill. Also I had my insurance agent fax them a copy of the certificate for insurance with the VIn number on it and this car had a different VIN. I told Paul this was not the car I was suppose to buy. He said the car I was suppose to buy was sold. Paul tried to pass this car on as the one that I had negotiated but clearly it was not the correct car.
His attitude was not apologetic but to bad take this car or leave it. I walked away from the dealership feeling liked they try to pull a fast one on me.

great place to buy a car , they just make you feel at home , fresh coffee, drink, bagel , ect .... #1 salesmen is Paul .. amazing person....just kind, genuine, respectful, knows the business. My son Joseph Matos works there and got a promotion to the sales dept , i can only pray that we speak again and he becomes as successful as Paul . Thank you Mr Miller for helping. and thank you Paul