Richard Kay

Review of Paul Miller Auto Group

I saw a car online that I was interested in purcha...

I saw a car online that I was interested in purchasing. I negotiated with the salesperson by email and phone. We agreed upon a final price. Here is the letter I got from the salesperson.

Hi Richard,

I spoke with our Used Car Manager. In the spirit of making a deal, we can let the 2016 Toyota Camry Hybrid - stock# G1255 go at $14,750 plus all applicable taxes & fees.

Please be aware this offer expires at the end of business on Monday July 31, 2017 & delivery must be taken no later than July 31, 2017.

Bill Tinsley
Paul Miller Jaguar Morris County
275 Main Street
Madison, NJ 07940

I called Bill on Monday July 31st at 11am and told him I would be there at 6:30pm to pick up the car. I arrived at the dealership at 6:30 and the greeter told me Bill left for the day. She gave me another salesperson named Paul. I told him I was here to pick up the car that I and Bill spoke about. He took me outside to the lot and showed me a car that seemed to be the car. But when I got in I noticed the interior was a different color and the car had 30,000 more miles then the car that I negotiated with Bill. Also I had my insurance agent fax them a copy of the certificate for insurance with the VIn number on it and this car had a different VIN. I told Paul this was not the car I was suppose to buy. He said the car I was suppose to buy was sold. Paul tried to pass this car on as the one that I had negotiated but clearly it was not the correct car.
His attitude was not apologetic but to bad take this car or leave it. I walked away from the dealership feeling liked they try to pull a fast one on me.