My wife and I flown out of SLC for over 15 years and we always use them For the most part we have always had Great Service. We understand with Covid there hours have changed so we are choosing flights that work for both of us. Always friendly service
Learn how to be nice to your customers over the phone and not hang up on people. The only reason it s not zero is because my driver was nice. Will not use again because of the way I was talked to. And I m not the kind of person to normally leave reviews.
We've used Park N Jet many times, but our last experience was quite stressful. The delays experienced there almost made us miss our flight. First we had to wait 15 minutes to get to the check-in window, then we had to wait half an hour for the shuttle. They definitely need to have more employees during busy travel weekends.
Unfortunately I think it's time to try a new company. Cheap airport parking but you get what you pay for...Park N Jet shuttle service has been slower and slower the past few years but this last time was just too much. We waited over 25 mins for a shuttle to take us back to our car and once it arrived we had to literally push past people to get on since so many people showed up while we were waiting all for Park N Jet. Drive did apologize for wait but then let no joke 20 plus people onto a shuttle with only 10 seats during a pandemic...the worst or most annoying part if this whole ordeal was that about 7 Diamond parking shuttles and many other parking company shuttle passed and picked up customers while we sat there in 25 degree temps. One family waiting was so cold they got on another shuttle just to stay warm until Park N Jet finally arrived. I asked how many shuttles they had running total and they said two. Clearly you guys need more or to at least have more on call...
They advertise 24-hour pickup and delivery from the airport...don't count on it. Our flight was late and now here we sit with no transportation and nobody answering the phone at Park N Jet, in the middle of the night. Then when we finally got an Uber ride to the parking lot. Their stupid ticket taker would not work. Luckily our car was small enough to go around the gate. So much for security as well!! Would not recommend them.
Park N'Jet is the ONLY way to go! ALWAYS friendly, prompt & professional service. We (& family) will continue to support this business!!!!
We are standing outside waiting, have been for 15 minutes and the phone number to call isn t working. It says they can t take your call now . It s been fine other than the fact that we can t get back to our car which means it s been terrible.
We never got a hold of anyone and ended up waiting 30 minutes at the airport. Need to sort out the phone and get your shuttles out there on time. It s frustrating to call and just get a message that the number isn t working.
**Edit** Once we got back to the lot we found out about the power outage in the area. It wasn't their fault. Updating to 4 stars and will be happy to come back looking for a 5 star experience.
I've used Park N Jet a few times and it was smooth everytime. The rates are reasonably priced and the kind lady at the gate got us priority parking, even though we didn't sign up for that. The shuttle was super fast, maybe too fast. We just parked and they're already waiting for us. Great experience overall.
We started our trip on February 23rd, arriving at the Mountain Lot belonging to Park N' Jet roughly about 1 pm. Our shuttle driver to the new SLC Airport was extraordinarily unhelpful and inconsiderate, and ignored ADA legal requirements.
I am disabled and had a wheelchair scheduled at the airport, but the shuttle driver refused to take us to the appropriate drop-off for wheelchair users.
>> I should note that we've been customers at Park N' Jet since 2010 -- with no complaints at all in almost 11 years
In this case, the shuttle driver seemed to decide that since I didn't get onto the shuttle from a wheelchair, I simply didn't need a wheelchair. He believed it was in his power to make such medical determinations. Despite several explanations and requests, he forced us to disembark at the "regular" dropoff point at the airport, forcing me to walk considerable distances through a parking garage and up in an elevator to even start walking into the terminal.
>> Indeed, we're not sure if he even knew where the correct wheelchair user dropoff point was.
I try not to whine about being 100% disabled per Medicare. I'm also a 90% disabled veteran.
>> I have State-issued Disabled/Handicapped plates or placards for all of our vehicles.
>> I don't need a wheelchair for most family life, but for long distances such as at airports, it is mandatory.
We had no choice but to disembark or risk missing our flight.
I was extremely surprised to learn Park N' Jet's shuttle drivers are (apparently) trained to diagnose medical disabilities on the fly, but apparently this one thinks he is.
Needless to say, Park N' Jet did not meet ADA legal requirements on this occasion.
Due to the extensive walking I had to do to get to a point where we could even call a wheelchair down from the normal curbside terminal wheelchair user drop point, my back, hip and SI joints all flared up greatly before I even got near our flight. I spent the rest of that day in considerable pain, and indeed am still suffering from that pain cycle flare-up ... 11 days later.
If it isn't crystal clear already, I am a very unhappy, extremely dissatisfied customer.
>> I can only pray that Park N' Jet's other disabled customers are not all treated with similar disregard.
A warning to other disabled wheelchair users at the SLC Airport: Speak to the Park N'Jet management BEFORE you get onto the shuttle buses, to confirm that they actually know where to take you and will actually do so.
UPDATE: I was contacted by the Park N Jet operations manager. She assured me that corrective training had been provided to all drivers. THE PROCESS: PnJ shuttles WILL take you to the 3rd level drop for disabled passengers, IF AND ONLY IF you identify yourself to the driver as "ADA disabled." Further, she has assured me that any future problems can be addressed in real-time by having the driver contact the dispatch office.
I have upgraded this rating to a 3, given the Ops Manager's apology and assurances.
We'll give them another chance when we next travel. However, I would still advise other disabled customers to allow themselves PLENTY of time margin when using the ParknJet in SLC, just in case there are miscommunications or miunderstandings by shuttle drivers.
They didn t believe my car was parked there so driver called me a liar and drove me to the parking lot wanted me to show him my car. I showed him and he still didn t believe it. Then he said I don t believe you but I ll still take you to the airport I said no and used my remote key to and beep my car. After showing him he said oh yeah, there s .
Both booth lady and the driver were incredibly rude but they were very nice to other passengers. I was the only person with color not sure if that was the case maybe.
