We started our trip on February 23rd, arriving at ...

We started our trip on February 23rd, arriving at the Mountain Lot belonging to Park N' Jet roughly about 1 pm. Our shuttle driver to the new SLC Airport was extraordinarily unhelpful and inconsiderate, and ignored ADA legal requirements.

I am disabled and had a wheelchair scheduled at the airport, but the shuttle driver refused to take us to the appropriate drop-off for wheelchair users.
>> I should note that we've been customers at Park N' Jet since 2010 -- with no complaints at all in almost 11 years

In this case, the shuttle driver seemed to decide that since I didn't get onto the shuttle from a wheelchair, I simply didn't need a wheelchair. He believed it was in his power to make such medical determinations. Despite several explanations and requests, he forced us to disembark at the "regular" dropoff point at the airport, forcing me to walk considerable distances through a parking garage and up in an elevator to even start walking into the terminal.
>> Indeed, we're not sure if he even knew where the correct wheelchair user dropoff point was.

I try not to whine about being 100% disabled per Medicare. I'm also a 90% disabled veteran.
>> I have State-issued Disabled/Handicapped plates or placards for all of our vehicles.
>> I don't need a wheelchair for most family life, but for long distances such as at airports, it is mandatory.

We had no choice but to disembark or risk missing our flight.

I was extremely surprised to learn Park N' Jet's shuttle drivers are (apparently) trained to diagnose medical disabilities on the fly, but apparently this one thinks he is.

Needless to say, Park N' Jet did not meet ADA legal requirements on this occasion.

Due to the extensive walking I had to do to get to a point where we could even call a wheelchair down from the normal curbside terminal wheelchair user drop point, my back, hip and SI joints all flared up greatly before I even got near our flight. I spent the rest of that day in considerable pain, and indeed am still suffering from that pain cycle flare-up ... 11 days later.

If it isn't crystal clear already, I am a very unhappy, extremely dissatisfied customer.
>> I can only pray that Park N' Jet's other disabled customers are not all treated with similar disregard.

A warning to other disabled wheelchair users at the SLC Airport: Speak to the Park N'Jet management BEFORE you get onto the shuttle buses, to confirm that they actually know where to take you and will actually do so.

UPDATE: I was contacted by the Park N Jet operations manager. She assured me that corrective training had been provided to all drivers. THE PROCESS: PnJ shuttles WILL take you to the 3rd level drop for disabled passengers, IF AND ONLY IF you identify yourself to the driver as "ADA disabled." Further, she has assured me that any future problems can be addressed in real-time by having the driver contact the dispatch office.

I have upgraded this rating to a 3, given the Ops Manager's apology and assurances.

We'll give them another chance when we next travel. However, I would still advise other disabled customers to allow themselves PLENTY of time margin when using the ParknJet in SLC, just in case there are miscommunications or miunderstandings by shuttle drivers.