Sharon Cummings

Review of Park Grand London Kensington

absolutely terrible hotel, unskilled staff on rece...

absolutely terrible hotel, unskilled staff on reception that cleared my bank of all my money in error, i had no spending money for all of my stay, the manager promised the money had been returned back to me yet 6 days later im still waiting for my money to be returned back to me, when i spoke to the manager he was rude, refused to take any responsibility in the hotels errors

would never stay or recommend this hotel to anyone