Arlene A.

Review of Park Grand London Kensington

The receptionist with long brown hair needs a less...

The receptionist with long brown hair needs a lesson on customer service ( maybe the lovely one called frankie and the boys who took my luggage can teach her ) and needs to learn how to talk to her colleagues too.
This was on sunday the 7th July at 5 pm .
Perhaps the manager can check his cameras as this behavior went on for 2 hours.