The room (2218) had the most beautiful view. The bellhops and valet people had a fantastic attitude and amazing smiles that lit up my day. The elevators, whike confusing at first, were wonderously quick and intuitiv once figured out.
Unfortunately, more than 3 stars are not in it. With a 300 / night room I expect a little more than just a coffee maker in the room, Wi-Fi for 15 USD is outrageous (even in the IBIS for free), parking 55 USD, sanitary as loud as a Boing 380. Location is very central that was positive. Unfortunately, the surrounding area is anything but inviting: dirty and even more tragic: everywhere homeless people (for which the hotel of course nothing).
Hotel staff was great to deal with, but the area is stinky in which the hotel is built
The rooms were clean and spacious. They upgraded my friend and I to the 22nd floor which had a nice view of the bay.
Loved the location and view from my room.. great place!
Good location and service. Rooms a little dated but still in good condition. No room service was a disappointment
Bad ass hotel ...I would not even want to imagine what the "non homeless suite" looks like ... if you gotta ask how much? ... it is.dont bother!
Amazing location. Clean and updated rooms. Would definitely come back.
Hallway's were uncomfortably hot, good carpet though
Great location and amenities but expensive especially parking
Well located, next to the tram station. The rooms very comfortable. The only bad thing is that the WIFI in room is free only in the Hall
Room is nice, but having breakfast was a deceiving experience. We had breakfast vouchers, but they were completely unclear on what that included. We understood that our vouchers meant we could eat from the buffet, but then we got the bill. Turned out certain parts of the buffet costs a $10 upgrade per person. So in the end, our complementary breakfast costed us about $43. Quite frustrating. I wouldn't say it was a misunderstanding, it was blatantly deceitful behavior from them.
The room was dirty. I had to clean parts of the bathroom before I could use it.
The hotel is excellent some border areas do not seem safe
Our stay overall worked out. We stayed there because my family was staying there too. I was a little disappointed at first because my family and I had each gotten a room. We hoped to be on the same floor so it was easier to socialize and see each other. The person at the front desk didn't seem to understand what we had asked because she was talking about having a joint room. We didn't want a joint room just to stay on the same floor. She didn't accommodate us which was disappointing. My family's room ended not working out because it smelt like smoke and they were eventually moved to the same floor as us which was happen stance. So I was happy it worked out. Overall the room was clean and the rest of the staff was very accommodating. The stay went well and if the price fit I would stay again.
Nice sized room, great Hilton service and attentive staff
Nice rooms, location
and service. Only gripe is typical one of being forced to pay through the nose for wireless service that is free at much cheaper hotels.
Perfect location and the staff is great. Best Hilton in town.
Conveniently located to BART, Union Square, cable car, mall and ferry building. Would definitely stay here again.
People here are pretentious and rude, wouldn't recommend it to anybody. Way overpriced for what you get.
An older Hilton establishment but we'll maintained and shows signs of being gradually refreshed (eg new TVs). Staff very friendly and helpful. Room was spotlessly clean and housekeeping brilliant. Great location.
Was disappointed to find out I was put in a handicapped room with no bathtub without any notice.
Pretty standard hotel, nothing special. Location in the city is good.
Room was nice. Service was good. Great place to stay downtown SF.
Not the best neighborhood in SF. The hotel is quick old. But definitely a good hotel.
Hotel is a bit old but location is great. Right next to the BART station at Powell Street and near enough to the action at Union square. Rooms are old but clean. The staff at the reception are excellent.
Only went in to drop off some stuff but cot damn, that place is beautiful on the inside! Friendly staff for the most part that were kinda helpful. Would drop some cash for a night stay, no lie!
A good hotel . Good service . Comfortable stay. Super expensive parking . Super expensive breakfast.
Situated a stone throw away from Powell Street Cable Car turnaround and BART station, this is a great location for families who does not want to spend time travelling around in San Francisco city. Good food and shopping location within the areas.
Parc 55 is the first choice when my coworkers would come to town. It has a great lounge and I just discovered the delicious Kin Khao Thai restaurant.
Had dinner at kin Khao. The restaurant itself was excellent and the Parc 55 building and Hilton were lovely and elegant. However what's annoying is that kin Khao patrons need to use the Hilton bathroom in the lobby, of which if you don't have a hotel guest key card you need to work your way to reception and ask for a restroom key.
Location was excellent, great room and there were a few restaurants in the hotel, but many places to eat within walking distance. Very safe area being asked I want afraid of anything. The staff was professional and everything was spotless. Thanks for the first time in San Francisco being wonderful!
It was a pleasant experience. Breakfast was delicious!
We stayed here for a conference at the convention center. It is conveniently located and quite nice. But it also has the best hotel gym I have ever seen.
Great clean room with nice amenities. Nice lobby. Nice check-in area. Overall a great experience
Comfy beds!!! Clean hotel. Over priced breakfast buffet.. It wasn't even that great. Great customer service but the buffet I had to take a star off 35.00 pp is not ideal if I can't get an omelet made to order.
Attended JavaOne, the hotel was nice and comfortable.
This hotel is conveniently located next to Market St and Union Sq. However the area becomes sketchy at times when there is less pedestrian traffic around. The hotel is contemporary, with spacious and comfortable rooms, many with great city views. Breakfast area and layout is a bit confusing, but OK. Valet-only parking system is expensive ($55) but very convenient and with in-and-out privileges.
Good hotel, good location to be able to move to different areas
Very good overall. Beds are crazy soft though, so soft I cricked my neck.
Easy location, jazzy show room, can get a fast-and-loose crowd being between the Tenderloin and Union Square but 80's vibe and decent prices- best place to stay for Pride festival.
I had to wait for a vacant room, but the service was great, the attendants are very polite and the housekeeping is impecable.
Good staff and quality professional hotel, not as interesting for personal travel or leisure
Very clean with reasonable rates. Rates are dependent on when reservation in relation to service date.
Hotel was really nice, had a great view from the room! Hotel is located near many nice restaurants and cafes and union square.
The hotel is in a great location just off the Powell Street Bart station. It is near fantastic shopping as well as the best cable car route for tourists.
Reception staff great though slow queue at check-in. Good gym but hotel rooms tired and shabby, clean but pencil drawing on walls, carpets stained and grubby looking. Bathrooms clean but tired and in need of refurbishment like most of the room areas. Beds comfortable and clean. But for 3000 bucks for 7 nights not good enough by far.
The location of Parc 55 is spectacular. Steps from BART and hip stores and such. The hotel itself is just alright. My room was a bit rundown, the hallways were dirty, and the carpets were worn. I would stay here again for travel related to work because of the convenient location, but I wouldn't choose to return to this hotel if I were on vacation.
I have mixed feelings. I did better at SF but good not bad anyway. Well placed next to the subway and Market Street for shopping! ;-)
been there for conference, nice and fast elevator. nice clean rooms, perfect location for transportation, food and shopping, but don't go out during late night.
Great place to stay in the heart of San Francisco. Well within walking distance of tons of great stops. The rooms were clean and the hotel is very nice. Recommended
Good hotel. A bit run-down but still a good hotel.
Location is still perfect.
I got a free upgrade to help accommodate the size of our group. Great location and pretty cool looking rooms and lobby.
BE CAREFUL AT NIGHT. It is surrounded by homeless and this area turns pretty sketchy at night. Southwest on Market is a bad area so I wouldn't recommend venturing down that way.
Excellent customer service, provided trash bags for covering up during start of SFO marathon. Next to BART station. I will definitely recommend to friends and stay her during my next visit.
The hotel is very good. Comfortable, clean, etc, but the area is terrible. If you are looking for something, which is better for another neighborhood, such as Castro or similar
Impossible to park in or near hotel. Nearly no recreational place or device inside the hotel. Comfortable room. Close to malls. Close to everything in downtown.
Had dinner with colleagues here after a conference. Nice experience. I'd recommend it again.
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First I'd like to say I love Hiltons. I've also stayed at this property this year and had a better experience. Visit didn't start out well when I requested to speak with a manager. This manager addresses me in a way I felt like she was not genuine. After complaing about the air conditioner not keeping the room cool twice 3 days into my stay a maintenance team called and said they had a regularly schedule motor to replace the current A.C. unit.Hence the last two days the room air temperature was excellent. Location- 9th floor facing Ellis was noisy. Also I used 2 -3 tissues and ran out on day one. Likes- Texts requesting feedback about my experience. Anna at checkout. Breakfast team the one morning I had oatmeal. Would give this a 2.5 star rating.
Impressive reception. Ideal location. Spacious rooms but ensure the room choice is away from the Powell Street side. Our 10th floor room was extremely noisy. We had to move after the first ngt.
The hotel is a bit old and outdated but conveniently located and service is excellent.
Courtesy and education are at home, spacious and super clean rooms ... only for the carpet.
I went there to use the restroom, while visiting the nearby Thai restaurant. It was a good bathroom but kinda far from the restaurant.
Nice hotel, rooms are slightly dated, great location and communal areas.
Great hotel and staff. They upgraded my room to a junior suite after they ran out of King rooms. So accommodating!
Great service. Very comfortable beds and good location.
Let's play a game of "How few staff can we have checking people in?"! 10 stations for agents, only 3 of which open during primetime 4-5pm. They should have automated check-in kiosks.
Decent hotel, pretty typical interior finishes and friendly staff. Decent restaurants in the area and easy access to surrounding shops.
Check in was quick and friendly. The rooms are in very good condition. It is well located in the city center very close to many options for eating. The "cable car" at its terminus very close, which was good for me.
Very interesting elevator system. You key in your floor number and the computer tells you which elevator to take.
Nice hotel with usually expected standard of Hilton. Good base location for exploring San Francisco as a visitor.
The in-house Thai restaurant was absolutely excellent
