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First I'd like to say I love Hiltons. I've also stayed at this property this year and had a better experience. Visit didn't start out well when I requested to speak with a manager. This manager addresses me in a way I felt like she was not genuine. After complaing about the air conditioner not keeping the room cool twice 3 days into my stay a maintenance team called and said they had a regularly schedule motor to replace the current A.C. unit.Hence the last two days the room air temperature was excellent. Location- 9th floor facing Ellis was noisy. Also I used 2 -3 tissues and ran out on day one. Likes- Texts requesting feedback about my experience. Anna at checkout. Breakfast team the one morning I had oatmeal. Would give this a 2.5 star rating.