Not a bad example of a SF hotel; friendly, efficient staff, clean reasonably sized rooms and a nice enough atmosphere. This is a Hilton for good or bad, there is little personality. Get a high enough room away from the central elevator area and enjoy a view and a quiet nights sleep.
Pretty good Hilton property in a great location. Walking distance to many tourist spots. Rooms are of good size, like a standard Hilton. Decoration, carpets and bathroom makes the hotel look slightly dated. Biggest negative is that there's a lot of street noise (even on 20th floor). Overall, good for the price.
Pretty updated Hilton and absolutely massive. Rooms are clean and reasonably spacious. Nothing super impressive, but better than average for SF, particularly in its price range.
Nice hotel, very good location. Staff has been very friendly.
This hotel is ok. Meets expectations but does not exceed them. The rooms are spacious and pretty clean, but old and outdated.
So glad the house keeping staff actually paid attention to the do not disturb sign. The "help," at other hotels, usually doesn't read them... I guess.
The rooms were okay. Not great not terrible. Service was above average
Our room on the 32nd floor had views from Golden Gate Bridge to Giants stadium. The staff were helpful and friendly. Highly recommend!
Quiet place with decent eating options nearby. Powell station is a couple of mins away. The blue bottle cafe is a coffee shop worth checking out. The rooms are a tad bit old and the view from the room isnt that great
Not bad, pay for tv and WiFi seemed like bs at 200 a night
I have never seen bellboy and luggage services this bad. Considering USA is quite good with customer services, this must be the wrong end.
This central location is perfect for walking around. The facilities are a bit 80's but comfy. There was lots of noise on the streets at night but Party On! The manager Natalia was an impressive lady.
Rooms were very clean and comfortable. Nice selection of channels on the TV for those down hours. Comfortable desk to work at when you need to get some work done out of the office. Conveniently located near the BART station and a ton of downtown resteraunts and shopping. The hot breakfast was quite nice and reasonably priced with a voucher.
Loved the location of the hotel .. could walk to most places or a short Uber ride.. infact I could see the crowd for pride parade right from my window... Will keep coming back here.
Great stay, great view, very convenient. We had a beautiful view of the Bay bridge and sunrise was absolutely gorgeous!!! The rooftop lounge area is very neat and with beautiful view of the bay...
Overall the hotel itself was okay.. The rooms were clean. Location is was good, close to everything.. However at night you were not able to walk outside without seeing alot of poverty and rather unsafe!
The conceirge staff were by far horrible in terms of their service.. They took a cash deposit for one of our exercusions and stated that it would be deducted from the overall trip.. At the end of the exercusion, they end up not only charging us the full amount, but stated we needed to work with the hotel staff to get our deposit back.
After arguing for days, they finally issued us the credit back.. But we saw a similiar issue occur to the couple in front of us.. This hotel is a rip off, b/c the concerige ends up taking the cash deposit and pocketing in their own accounts.
Sounds like fraud to me, don't you think??
i would definately not recommend this hotel to anynoe..
Beautiful lobby and decently priced Michelin rated restaurant inside (Khin Khao)
Overall experience was good, but i will keep this review at One Star until you provide free wifi internet. It's 2018, charging for wifi is redonkulous. Shame on you Hilton. There are about 50 crazy druggies/bums outside at night, I think free internet is a good trade off.
The rooms seemed dated and need refreshing. Carpet was old and dirty. Location was very convenient to Union square and shopping. We chose the park and stay room option where the valet cost of included with the room. Valet is close to $80 after taxes. The hotel kept trying to double charge for valet even after we had checked out of the room and had finalized the bill. Took two times to have it corrected. Not overly impressed with overall stay and had hoped for more when it came to our room based on cost.
clean, friendly staff, very nice stay. close to everything you need as a tourist!
Ate at kin khao, it was amazing, great tasting menu
Room was very clean. Needed extra pillows but was happily provided them. Front foyer/main room is immaculate, coffee bar was a tad pricey, but that hardly effected my experience. Will definitely recommend to friends and family.
Great bar area, great service and located right on Market. An easy spot to get to any time.
I changed it many times because my party wasn't recognized. The room was clean and especially the bedding was so comfortable that it was hard to jet lag but I slept very well. Breakfast was good. It was nice to walk around in the middle of town. Instead, the parking was expensive, so I used a nearby parking lot. The staff were very friendly
Most convenient from the powell bart station....1 min of walking leads you to the main lobby
Beautifully done lobby and check-in and restaurant/bar. Rooms were a bit out dated but views were very nice
To All customers please stay alert , peedofiille works here Delondo Lemon , this guy is very dangerous, do not allow him come to close to under age boys and girls ]
Long waiting time for check-in and check-out, no room service or mini bar and you can see a very rushing tidy up. However the staff is very friendly, the location is fab and the view is espectacular.
Great hotel in the heart of San Francisco. Gladly again.
Nice hotel, good location. Would have been a better rating if the attention to detail was there. Small mistakes from the cleaning team (left trash from previous guests) and poor service during thier overpriced breakfast.
Very nice hotel. Overnight parking is a little pricey. If you can find parking on the side, do so. But you would need to start paying the meter at 7a.m
Very nice layout, I was there for a convention and didn't stay over night.
View on the normal rooms leaves much to be desired and the rooms themselves are very average. Staff is better than average.
The location is pretty cenntral to the city and the staff were really helpful.
Provides an excellent professional experience in the heart of downtown San Francisco
Could use a redo in the rooms and some decent room service food items world be nice.
I love this hotel! I read the reviews before booking and I was a little bit hesitant. If you stay in a hotel downtown, there will be all sorts of characters. We walked downtown to Pier 39, and all around downtown. The fun part about going on vacation is experiencing things we've never seen or done, nobody downtown offended us. The location was great. The staff were over accommodating, the food and service were all similar to a Waldorf Astoria!
Very disappointed. Old furniture and paint. Room has dirty floors. I would not stay here again.
Great hotel in a perfect location for a visit to San Francisco.
Stayed here for a couple of days while traveling on work. The check in process was quick for me, though others who traveled with me had to wait for a while. The room had a decent view although windows were slightly dirty, room was quiet and comfortable, there was a good spread at breakfast, and some very good coffee in the room. Lot of restaurants around that you can walk to as well.
Nice hotel, excellent customer service but no room service.
The hotel is very old and in some areas it has a bad smell
Everything about my stay was amazing-the service, the room, the view, etc. Would definitely recommend!
The hotel is great....Anyone with the city of SF: if you're listening... start arresting the nasty drug addicted bums who loiter all around this area. Their filth is really affecting local businesses. They pee, poo and leave needles everywhere. Why are the police not allowed to enforce laws...you're F-ing up your city.
Stayed for one night. Great location, clean large room, friendly staff.
I went to the Parc 55 to have dinner at Kin Khao. I don't have much to say about the hotel itself but the restaurant was quite nice. It seemed to be a modern take on Thai cuisine. I had high expectations after reading about it on the Michelin guide but it honestly was a bit disappointing. Perhaps this was because my group didn't quite understand the descriptions for some items on the menu. I enjoyed the food overall but probably would have left with a better impression had I not known of it's regard.
The elevators here are quite different than any other I've seen. From the elevator lobby, you will enter the floor number on a keypad. It will then tell you which elevator to take. Inside the elevator, there are no floor buttons. Only open and close door buttons. Also, be sure to use the black out curtains if the sun shines on your side of the building. The room got warm rather quickly when I was there in September 2017.
Visited the hotel for the Thai restaurant, the food is good, with tasty cocktails, and friendly staff.
Really nice hotel located in the mission. Room was clean and spacious, the views are nice too.
It's really close to the city. It is very convenient to take a car and eat. I will have the opportunity to come in the future.
Dinner at kin khao was excellent. Interesting Thai flavors that is completely unique. You won't find your typical pad Thai dishes here! Excellent drinks as well
A solid three star hotel. Expensive, but everything in SF is.
Staff was friendly and courteous. The rooms are nice enough and clean. I like the elevator system they use. You select your floor before getting in and it takes only a few floors at a time so you aren't crammed in with a bunch of other people.
Good conference rooms and accommodation provided by the staff.
Nicr location. Rooms are nice. I think the price is too much. But that probably has to do with the location. Reception is very slow.
Clean hotel. Very comfy bed. Shower water stream is rather weak. Walls and furniture look a little beat up.
Typical city hotel, good location, a bit older, very comfortable mattresses, clean rooms
The hotel was clean but thre was no water in room when I checked in. The same happened the next day.
Great stay. Got a complimentary room upgrade on a business trip (don't have any fancy rewards status or anything). Beds were very comfortable. Road noise was a bit high even on the 22nd floor but nothing that woke me. Everyone was very friendly. WiFi worked great too.
I had parked my car at the hotel. Great experience, very courteous staff.
Good value for the money in downtown San Francisco near Union Square and the cable cars. I was originally at the Marriott Marquis but switched to this hotel since it was $100 less per night. I am very glad I did!
Very nice bed and full sized tub shower (not the little mini ones) that was in a nicely appointed bathroom.
Downgraded from 5 stars to 3 for two reasons:
- $39 per person for the breakfast buffet... what???
- $11 for a stick of deodorant in their gift shop. Went to Walgreen's around the corner..
Short staffed at check in, no bath robe, and paid breakfast.
Hotel very well located. Very good accommodations and varied and very well served buffet style breakfast.
