Last April we went for 1 week in April. Not as clean as we would have liked and often staff was not that nice The bed was really uncomfortable. Also the milk was very watered down for your coffee. This year we went to the sister resort... Paradisus Rio De Oro. Staff, coffee, beds, beach are all awesome!!! Go there instead! Sorry Primcesa you just don t make the cut!
Fantastic, clean rooms, friendly service and when they get a tip they really can appreciate it. You can get along in English. Near the beach, daily animations in the hotel, disco.
I have come with my friend and we have had a great time. Especially with Luis the animator. He is tremendous and has time for all of us. The truth is that it has gone well. And we will return in two months to this same hotel. MArialys of commercial and the animation team and bars, in addition to the great reception staff !!!!! he also does good activities
Very good service by all the hotel staff, the facilities in excellent condition, the spectacular room overlooking the sea, in the real service all great, with many attentions, highly recommended !!!!
Very good hotel! Pleasant and attentive staff.
The price is still very high for Cuba, even in Varadero.
The only downside is the restaurants (apart from the buffet) which do not measure up to 5 stars (avoid Marseille, which is heavily overpriced)!
A very good stay after all with direct access to the page!
Beautiful Hotel, beautiful pools lovely staff. But, rooms although clean all smelled very musty. Small things like extra towels and tolet paper were hard to get extras of and,unlike other resorts in cuba n
NO towel displays/ fresh flowers on beds which for me made my day. I looked forward to it daily.lots of restauraunts and bar areas closed? And no bbq near the beach left you waiting daily for lunch/ dinner buffet to open.
We spent wonderful days here in the royal service area, which is especially due to the very loving and professional staff. Always a smile was given, everyone was always very attentive. The complex itself is very nice and well maintained. The beach is gorgeous. I can recommend the hotel in the Royal service area to everyone without reservation.
We have been in the hotel a group of 8 people and we have all left delighted. I want to refer to executive chef Francisco Galdon for his professionalism and dedication, he is a wonderful kid and a professional like a pine tree. I cannot forget 3 people who have given us their hearts with a spectacular, professional and very close way of working. Maday, Marlon and Richard paradisus princess del Mar workers at the beach bar. So we will obviously return and of course it will be to this hotel. I recommend it to everybody
Best resort in varadero. Get royal service, ask for Leo. You're welcome.
People are so nice hotel is the best in Cuba will be returning there again
We had to upgrade to royal service as the rooms on the other side were in an awful state. The bathroom sink didnt work, the whole room smelled of mould, the shower bar easily came out of the wall when I touched it. The AC didnt work. When we complained they said there was nothing wrong with your room. We then used the vouchers they have us to upgrade (I wonder if that was their intention tion). Royal service was much nicer but tnot totally worth the money even their our AC didnt work, thewe stepped on loose tiles in the pool. This resort needs alot of updating/improvements. The one thing that did make the trip worth it was the amazing staff. I wont stay here again.
The stay was great, we went for 4 days and we stayed 6, unsurpassed service, attention and warmth of their workers. We had a spectacular end of the year. The best thing the hotel has is its workers, they strive to make the guests have a good time, Thank you all
This was my and my sister's first time at Princesa del Mar. We stayed in the Royal Level and it was worth it for the smaller, quieter breakfast and lunch buffet meals and separate beach area. Our butler Eileen was great, she checked in on us everyday to make sure we had everything we needed. The food was always great - in particular the Port Royal restaurant (Cuban food) and the poolside pina coladas were the best I ever had.
The best of the hotel, its staff !!, impressive .... great human quality and great attention, special mention to the animation team, Luis, Rigo, Nayvi, Mayelin, Bombon, Alex ... what good classes we gave and good We spent moments !!!! Thanks to Pedro for his super cocktails! To all the team at the pool bar Barby, Orestes, Diane, Yoselix, Cherilyn .... we had a good time on those benches !!! ... already Our towel changer in Pisci was so kind and nice .... thanks to the snack bar .... Nadiezka, Yenisei, Niurys, Daniel .... that you are always on the lookout !!! and thanks to Yaima for always having our room list !!!! .... I don't remember the names but phenomenal the staff of the thematic restaurants and Belgis and their friends in the buffet .... ahhh and Juan with our suitcases super attentive and Jesus, who had us the pool to point !!!! that if .... the hotel outside the p
Staff have improvements to make ... the cistern broke, we called and they did not come to fix it, the room smells very musty and we had a problem with the pool towels that took a long time to manage ... these aspects to improve, since It is a 5 star hotel and this lowers it in category .... Summary .... phenomenal staff !!! rooms .... and customer service to improve
It's your very cool The road to the beach is beautiful, it is wide and has very cute areas to lose and walk. The staff is a charm and the bar at the pool is the best. The worst maybe the buffet, quality food but little variety
What is said about this place is little. Everything very nice and the attention of its employees, excellent. I recommend it to %
I enjoyed my vacation a lot with my husband. It is a nice place to share with family and meet new friends. Thanks to all the staff for their joy and affection, especially to Giovany the dependent of the Lobby Bar. Surely we will return
FANTASTIC resort! Was recently here for our honeymoon. Stayed 5 days & 4 nights and we do not have a bad thing to say about our stay. Well maintained and clean resort. Quiet & calm atmosphere - exactly what we were looking for. Received great service for our honeymoon and the food was awesome. While some of the portions are small in some of the restaurants, it did not bother us one bit as room service is always available as was the snack bar! Also, a personal thank you to Jorge for making our honeymoon extra-special with just the right amount of attention provided! We plan to come back to celebrate our anniversaries!!
Thanks paradisus princess dle mar pro l s stay great adiramos the cocktails sd the lobby the service of the rule the waitress, room simepr emuy clean, very pleasant smell, the outside areas very prganizadas and well collected, impeccable sheets! thanks team !!!
Believe it or not they actually confiscated everyone's passports for 4 hours until the rooms were ready. And, the passports were left in an unsecured area where they could have been stolen. This is a "Normal" procedure for this Hotel.
No hot water or A/C for 2 days.
No room service, zero.
The food looked good but, everything taste the same, gross. Worse than normal for Cuba. Hot foods cold, kitchen cleanliness.......very much in question.
The on site "Bank" pays you $102. Cuban for $150 Canadian dollars.
March. 9, 2020
The best place, the best holidays! No doubt the kindness and warmth of the people makes you feel at home. I can not wait to relive the Paradisus experience at Princesa del Mar. Very grateful with all the staff of the real service, the kids of activities that make you have a very pleasant time and the team of bars that prepare the best mojitos
We had a great time here! Very friendly staff and food was good
A marvel of site, it is very noticeable the prohibition to minors of 18 years, the tranquility is absolute. Wonderful service, great beach, big room, spacious and clean, to put a but it would be to the food, I expected something more, the dinners in the restaurant are something else. I hope to come back soon.
Excellent place to rest, each person there makes you stay pleasant and provides great service. A great beach and a great sun, has a bar open 24 hours with a wide variety of drinks and cocktails.check in very fast and recpecion always attentive to the services!
Terrific holidays. The animation guys, very nice. There's a huge night club where we made good friends. It is the place in Varadero.
NOT A REAL 5 STAR RESORT!
Got to the hotel around 10 PM and checked in which went pretty smooth. Went to our room and noticed it was very clean but our air conditioner did not work, tried to sleep anyways as it was getting late and we were tired from travelling. Got up at about 2am because we couldn't take the heat anymore and went back to front desk to see what they could do. They put us in another room around 3am, an hour later the power went out (in only our room) and when it came back on that air conditioner stopped working too so we said screw it and gave up on sleeping our first night. They following day I went back to the front desk and asked for the hotel manager, then was directed to see customer service. Some time later they put us into one of the royal service rooms which was nice but had some issues with the toilet.
The Food- absolutely terrible buffet. They let the food sit out for waaaaay too long and then when they bring out fresh stuff they just put it on top of the old. Most of the meat they served was over cooked, dry and cold. There is a station where you can get omelettes and good meat but you must line up for it.
The restaurants: are awful as well, except for the cuban and the Japanese one. Most of the food serve is cold, dry, overcooked or all 3. The deserts seem to be made in advanced and you can taste it. Spent a full week here and had 2 good meals. After 10 o'clock you can only get food from a snack bar and it's just as bad as the buffet. I had upset stomach and diarrhea for the last few days while here.
Drinks- most drinks served to us were either watered down (including wine) or were just not made properly. Finding someone who can make a decent mojito proved impossible.
Beaches: good! No complaints here, lots of seats to lay in the sun, activities to do and it was clean. Wouldnt recommend snorkeling though, didn't seem worth the extra 20 cuc's for what you saw.
Although we didn't have any issues with insects, we came across two couples who found cockroaches and worm like bugs in theyre room. One person even claimed to be bite numerous times while in bed.
Property: clean but the layout seems to be all over the place, it's a little tricky finding your way around the first few days.
Staff: they are friendly
Pools: nice and clean
Overall: just not worth it, spent a week here and all I could think about the last few days was how bad I wanted to be home. I felt like I need another (or should I say) real vacation as soon as I got home.
NEVER WILL I EVER RETURN TO THIS RESORT. And with the amount of people trying to RIP you off on cigars, alcohol, food, transportation and cash exchanges outside off the resort I'm never ever going back to Cuba again!
Quiet site, ideal for rest, the staff likes from the gardener to the administrators, I can only say BACK.
Tons of activists included with the hotel package: snorkeling, kayaking,paddle boats and more. Live entertainment daily and a 24/7 bar and snack place. Only giving it a 4 because of the food. The a la carte restaurant are a must and booking is fairly easy to do. The buffet is below average.
Superb hotel, very warm welcome and beautiful decor! I highly recommend !
The shower hose does not fit on the wall of room 4220
TERRIBLE HOTEL - AVOID AT ALL COSTS. This is one of the worst hotels I ve been to - even by Cuban standards. More comparable to a 4 star like Brises Del Mar. The hotel is completely rundown - dirty bathrooms, dirty rooms. The hotel is in need of serious repair. The food is brutal - the snack bar was completely out of burgers and only served hot dogs and ham and cheese sandwiches for 4 days, the buffet food is the worst I ve had in Varadero. It takes 30 minutes just to get the sub par pasta because of the inefficient way the kitchen is set up. The hotel was also completely overbooked when we stayed - all tables and pool chairs taken up, lines to get in to the buffet. The staff are also fairly unfriendly - the beach staff and maids were very nice though. The only positive reviews are most likely from Royal Service customers who stay on a separate side of the hotel with their own restaurants, staff and beach. If your staying at this hotel I d recommend contacting your travel agent and requesting they switch you over to another hotel.
Beautiful place and nice staff. The only problem we had is the AC in the rooms is really bad. The temperature barely moved and it was always humid.
Very nice stay, service, facilities, the weather I had, magnificent beach, and any food item that was missing is due to the country's political situation, not the hotel or its employees.
Scull and Yaremis did an excellent job on how to carve out the fruit. Great people
Overall basic resort very tired and in need of repairs with terrible food
I visited this resort for my honeymoon in May 2017 and it was not what I expected. Too many flies, customer service isn't the best , a/c in the room was not good, food was horrible, I would not give this resort a 5* it's not worth it. Don't believe the pictures.
We [my sister's] and myself, along with several extended family member's just returned to Canada last night...December 8th, 2018 from our weeks stay at Paradisus Princesa del Mar.
Things you will need to know:
CONS:
*This resort DOES NOT have 24/7 medical personnel
*If you require any medical or injury assistance, you are 45 minutes away from any help.
*You WILL experience difficulty accessing international communications for insurance...I was charged $115 Canadian for that one phone call. I had to pay it, [IN FULL] at the front desk before I was allowed to "check out" today.
*You WILL experience language barriers
*You will NOT have easy access to your travel provider associate...if it isn't between the hours of 10 am - 4 pm. Saturday's off!
Thanks Hola Sun for NOT making those IMPORTANT facts known.
*This resort is AGED, and NOT properly maintained.
*Hallways and Staircases are difficult to manoeuvre after dark [many lights are burnt out] I fell and sprained my ankle on the stairs in the darkness of my building...Hence my WARNING and SHARING to everyone else, our experience regarding the VOID in MEDICAL support.
Also, my sister just got back from the clinic here in Canada and she has food poisoning. She had a terrible trip back on the plane.
*tipping IS EXPECTED...for EVERYTHING and ANYTHING
*If you decide NOT to tip...please lower your expectations of service accordingly.
*Exchanging Canadian Dollars to CUC's ...is NOT an exact science at the resort...and it's NOT open for discussion!
*You will experience difficulty contacting customer service from your room as they don't answer their phone.
*Mini fridges are not stocked or restocked
*We occupied 4 rooms over the course of the week...ALL had AIR CONDITIONING ISSUES. The drapery's were ALL mouldy, 2 rooms smelt like pee...Apparently, sewage and humidity is an ISSUE in some rooms.
*FOOD...you have 4 choices if you are NOT part of "ROYAL SERVICE".
*BUFFET restaurant...LOUD...lots of food...mostly, dangerously under cooked and inedible.
*Staff will show you pictures of their children...I'm guessing, so as to extort a larger tip.
*Stray Cats run rampant around the outside buffet restaurant.
*Exercise Caution!!!
*We found the "Snack Bar" to be the most consistent in quality and food handling.
*Equipment fails FREQUENTLY!!! NO espressos, NO cappuccinos, NO coffee for half of our vacation in 3 of the 4 food serviced areas.
*A la Carte Choices are limited to 4 during a weeks stay...spend the 2 hours in line to reserve early...otherwise...BUFFET!
*A la Carte Restaurants will most likely disappoint...but at least you can communicate with your loved ones while dining.
*4 nights out of 7...the LIVE [LOUD] Entertainment went on until almost 1 am...I just wanted to sleep after 11 pm.
*The pictures you see on line are NOT recent...this resort is in DEEP DECAY!
PROS:
*The beach is wonderful [unfortunately] it was closed to swimming for 3 days because of wind.
*There are plenty of beach chairs for everyone
*The Beach staff were wonderful...every day
*More than enough beach pods for shade
We DID have a wonderful time together...as we always do. It's not WHERE you go...or WHAT you do...it's WHO you're WITH!
However, this was NOT the vacation we had envisioned.
This resort is in a "Beautiful Area"...BUT, it is NOT a 5 star resort by any means!
At Best: 2 - 3 star
The best of varadero .. in Cuba .. highly recommended.
The hotel is very deteriorated, we were assigned a junior suit and it was a shame to see it, we were shown several more rooms but more of the same, in the end we opted to pay more for the royal service 90 per person per day, the room improved a little , but the facilities continue to be pessimistic, the pool of the super dirty royal service, the food unpleasant and without variety, at night we had to put the flashlight of the mobile because the lanterns do not go ... in order to repeat
Very beautiful place. Too bad for many omissions when cleaning the room.
A welcome break in January. Hotel is around 40 minutes from the airport. Buffet at breakfast and lunch is fun and busy, for dinner it is chaos. Hot food counter uses the same utensils to handle raw and cooked foods. They handle food without gloves. Wait times at the cooking stations for eggs, pasta etc are a joke of around 20 minuites per person. Cocktails are good, internet very cheap, coffee is excellent in the main reception.
Bedroom clean and well appointed for a beach style holiday.
Nice place, very friendly staff all around. Needs a bit of maintenance here and there.
If you exchange money and get $100 CUC Bill's, be careful. Mine had a small tear in the corner and the front desk would not take it. Plus it's where I got it from. Very frustrating
The hotel very good especially the food of the highest quality. Thank you very much for making a better stay in this wonderful hotel. Thank you
Staying in the non Royal Service and I have nothing bad to say. It's great!
The staff was very kind and helpful all the time.
The activities with Alexis, Rigo, Bombon, Nayvi were excellent and fun. The shows at night were very entertaining and unique. Especially Nayvi's voice is amazing.
The hotel in general is in good condition, very clean and quiet at night.
We had a fun time staying in the resort. Highly recommend.
Absolutely incredible stay here. Everything was ready for us and the staff are incredibly kind and catering. It was never a dull moment with the entertainment staff either. A la carte restaurants have great food options and the buffets had a lot to choose from. This was the perfect getaway in cuba. Absolutely would recommend to those who are thinking of Cuba as a travel destination. Also very safe for tourists to be off the resort and exploring. I will be back!
For Cuba one of the better hotels - I'll count + and - on:
POSITIVE: beautiful, well-kept area; Service-ready and almost without exception friendly staff. Rooms, toilets and pool quite clean, good (quiet) air conditioning in the room, breakfast can be ordered free of charge in the room, WiFi in the lobby and some other places available (~ 1 euro / hour), several good bars and above all: for Caribbean Conditions nicer and rel. empty, long beach. Thanks to the honest staff, we once forgot to close the room safe - they left the room immediately and alerted us.
NEGATIVE: What bothered us the most: always very loud sound reinforcement with music (events sometimes until midnight with deafening noise, loud music on the beach, by the pool ...) - extremely annoying. Why do you usually book an adults-only hotel? Because you want peace and quiet. We know that there were a lot of people there who didn't feel like partying.
Otherwise: The buffet restaurant is glazed and air-conditioned, so it is very loud. There are 4 cooking stations: fish, meat, pasta / pizza and various (e.g. hamburgers, whole fish ...) always bread, cheese (only sliced cheese and Bluemaster) and sausage / ham as well as Cuban salads and various cakes as well as 2-3 Types of ice cream.
The 5 themed restaurants (including when making a reservation) are okay, but the menu is very narrow. Even if you try hard, the Cuban economy of shortage unfortunately runs through the entire food. The coffee is scary, there is only salted butter (terrible), no dark bread, sometimes very bad meat ... If you don't like fish, it's hard. Strangely enough, teaspoons are also in short supply and are not on the table. Unfortunately, all the fruit is cut up and placed on the buffet (I prefer to stick to "peel it or forget it").
The prices in the spa are adventurous and the associated voucher system, which is supposed to reduce them, is completely silly. The daily entertainment programs are sport and music / dance oriented, otherwise poor. One could also offer slide lectures in the evening about the country and its people, information about the sea, about cigars and rum, dominoes, bingo ... so something quiet was missing. After all, there was a beautifully decorated World Cup center with proper broadcasts during the World Cup.
Conclusion: You try hard, but it's Cuba. There is not much that can be turned off, but the loud music could be. So if you are looking for peace and quiet, you are wrong in this hotel. The expensive Royal area doesn't change that either. You still have a few privileges, but they can't conjure up any other food and the noise comes across as well.
No food, no fruits, reservation on the tematic restaurants only if you tip the guy there and so on.. Not a 5 star.
A greeting to tpdp the hotel staff, all were super nice, we highly recommend this Paradisuss
Going on a tourism vacation is always a pleasure and even more so when you have unforgettable experiences like the ones I had at the Paradisus Princesa Del Mar Hotel in Varadero, the nights are anything but boring and all thanks to the excellent animation team that the Hotel and especially the student Aylin, to whom he predicted a great future, has a special charisma. I want to thank in general the entire hotel for the good treatment, the quality of the food and the special attentions. For my next vacation I will definitely repeat the visit.
unbeatable animators are great
Great deal, magnificent. Alexis, yordan, Luis, Rigo, nayvi and isela they are spectacular. Thank you very much for having made a great vacation in Cuba.
Food was great at the a la carte. Service was super slow at the 24 hour snack bar. Pool bar and lobby bar also slow. Everyone expected a tip before they gave you good service. Resort, beaches were beautiful.
Beautiful experience, we hope to repeat it. greetings for all the team of Princesa del Mar
Wonderful hotel with people people. Congratulations!!!!
We came to spend our honeymoon and everyone has made it unforgettable. Especially the salsa classes with Isela and Nayvi, the girls of the hahaha sauce. They were in charge of making us spend a very pleasant and fun time with my husband.
thanks paradisus princess of the sea for themamalucia stay for me and my boyfriend, we enjoyed the beaches, the swimming pool, the serivico de habitacion sgenial very clean and well decorated, we never miss the special attention of todoe l camaraeras team, no doubt spectacular! !!
A hotel show you transfer to wonderful experiences, live history in a privileged enclave. All this without losing comfort for the guest and with all the luxuries and details that you can expect from a hotel of this category.
Facilities to get lost and forget about the outside world, simply delicious and high quality food but best of all and that makes two hotels not equal is their staff .... separate mention to the Mari Sales team, MArialys that make excellent commercial management and it is seen that the staff is very well prepared !!!! We will be back very soon !!!
ALWAYS an amazing and outstanding vacation! The Director General is always accommodating and has fabulous staff! My 4th time enjoying the Royal Service and the team always go above and beyond! It's like going home and seeing family. Breath taking beach and luxury rooms. Special Thanks to Randy who always makes our stay memorable!
Amazing staff, specially the activities team. They made are home, friendly and happy. Thank all for made my vacation so special
Royal service - de royal has nothing.
Horrible.
We received the room at six in the afternoon and it was not reserved, they changed us for another one that was not conditioned after intervening four times they gave us the usual but it was already the day of the departure. The horrible food, without taste, badly prepared an inedible beef, some calamari that were pure rubber, the grill of the pool that works until six o'clock at three o'clock in the afternoon no longer had food, some skewers reheated not fresh the reheated old rice. The service to the room must be ask three days before arrival to be served in time. The price is far from the quality. In the offer offer banaderas with jakuzi that do not work. I do not recommend it.
My opinion of this hotel is first rate. We stayed in the Royal Service section of the resort and the service was outstanding. Yani, who attended to us at breakfast and lunch, was friendly and courteous at all times - thank you Yani for your wonderful service.
Miguel, who was assigned to making our stay at the resort a pleasurable experience succeeded by attending to our many requests - thank you Miguel for your professional and courteous service at all times
Our experience at the hotel was a joyous one, to be remembered for a long time.
Gudrun Hahn
A magnificent hotel to organize events of any kind, a living example of this is the Biomanufactoring congress organized by the CIGB, which is happening satisfactorily thanks to the quality of its facilities, the service and the unconditional support of all its staff, especially its Commercial Department.
The hotel is very nice and has an excellent location .. lacks the cherry of the cake for the five stars because they have to improve the food ... but the treatment of the staff is excellent.
Fantastic hotel and top service especially in the Royal area. Absolutely recommended if you are in Varadero Cuba vacation.
I have enjoyed my vacations like nobody else in this luxurious hotel, very clean and well maintained rooms, the service and waitresses is fast, it is advisable to bring your mosquito soray and sun glasses, because it is very hot and there are some mosquitoes but nothing scare! see you soon my friends!
Very nice place a good project in the future should improve the quality of the service .. look for strategies for rest when bad weather occurs ... excellent staff attention.
The best hotel and resort in Varadero, Cuba. I gave them 100%. Really good place !!!
A very nice 5 * resort. Staff are very friendly and sincerely want to help. Had a minor issue where I had no hot water for a couple of days, but it was taken care of. Food is very good at all buffet and ala carte restaurants. Don't expect extremely spicy foods as you wont get it anywhere in Cuba, simply because they cant import spices to their country. Just ask the staff to make your food extra spicy and it will come close to home.
Very clean and well taken care of grounds.
Highly recommended with the local deductions for friendliness and helpfulness only for tipping and cleanliness, yes, but according to Cuban standards.
The Room: There was plenty of space with a king-size bed, chair, table and two chairs and a console for the coffee maker, fridge, glassware and luggage. The closet was very large and included a few shelves and drawers for clothes. There were extra pillows, a blanket, an iron and ironing board, umbrellas, slippers, bathrobes and the digital safe. The patio doors include a screen which is unusual in Cuba. In fact, it is the only resort we have ever stayed at that has screens.We have never had this before in all our trips to Cuba. Nice improvement.clean room and smelling good!
Send several emails to Jerry peralta before writing this.
Very bad service,
Absolutely Not to recommend
Very slow response to any issue;
Room key don t work most of the time, air conditioner wasn t working for few days and room phone even to call for service wasn t working.
Cockroach s in the room.
Food category is zero;
If you are planning to go there, just prepare yourself for one week of Diarrhea.
This place is awful and falsely advertised!!!! It does have some nice stuff like Cuba day and the beach is beautiful. 2-3 star quality. Food is not so good
Beautiful resort and the staff was pretty accommodating. Food was pretty good. Lots of variety. There were a few dishes we didn't enjoy but overall very good. I would return again.
Really Much 5 years ago coaties on the beach who have rage and customers feed to take pictures with big posters like that forbid food and it walks around with bags of hamburger buns they have stolen near the bbq and come out of the bins well fed
.I think the tourists are a bunch of caves despite the guard's warnings.
Done for nois
My wife and I chose to honeymoon in Cuba and for the price, Paradisus Princesa Del Mar was absolutely the best choice. But above all of that, the staff was beyond accommodating. Their liveliness and passion for each other and the guests really shone through. 3 people in particular, Luis, Alexis, and Bon Bon really made our stay special. Thank you to the entire staff for making our trip and honeymoon one to remember! We can t wait to come back!
Excellent structure. The resort is for adults only, which makes it easier to relax without the noise and crying of children. Spectacular sea and beach. The food is quite good, unfortunately in Cuba we eat very badly and so we are saved. Excellent staff courtesy service. Large and very clean room, with good customer service too. The only small sore point is the shows and evening activities that end early, maximum at 10 we say that the big ends. However recommended.
Very good service, food and rooms, we really liked the piano bar and the Cuban restaurant, thanks to Marines for helping us with all the details
We went here for our Honeymoon in 2008 and the resort was amazing. The staff couldn't be better. They were cheerful and helpful. I remember being at reception booking an excursion, them asking if we wanted a drink and by the time we actually got to the bar on the other side of the lobby the drinks were ready for us. There was plenty of restaurants and bars to go to and the beach was stunning. Incredible place!!
I will be honest from my experience:
The room in general is very good but the noise from the bathroom extractor, which cannot be switched off, if you are one of those who find it difficult to sleep, is quite annoying, although you get used to it.
There was also some kind of ants in the room some days, which is good, they don't bother but it doesn't add up. We had no food to attract them and I don't know where they came from, they came out for a couple of days and nothing else.
The food, with which they have a 10, I do not mean that they have nothing but do not expect buffets in Spain because it is impossible, they make a lot and very rich, we met one of the chief chefs, Gorka, from Donosti who is wonderful and makes you feel at home, advises you and that makes you feel very good.
The exteriors like a swimming pool, restaurants and things like that are very good, the beach is close and cool but that's a resort ... Either you participate a little or you may get bored but that will be like all of them.
Hotel staff, it would be 5 stars, hence I said I was going to be honest at the beginning and I give it 4 for the issue of the rooms that are still very very good and the food, because I'm sure you will miss something of Spanish food.
In general, the Cuban is something special, he had never experienced something similar in any other trip, it is not that they are kind to tourists, well, you could understand, but how they behave among themselves when you see that they are in their idiosyncrasy ... You may think that it is because of the repression if you have not been but no, you are in Havana at night, having something outside the most touristy or artificial environment, and you see how they treat each other, that atmosphere is breathed throughout the island and surely you will feel very good anywhere.
Nobody goes to Cuba for the food or Internet. The people, weather and beaches make it worth well.
Excellent hotel, all very friendly, I will definitely return, thanks anisley
Very nice beach, personal incredibly friendly and efficient, negative point the food we found way other than that a real treat
Very clean and well-appointed rooms and grounds. Friendly enough staff. Food is ok, to be expected for Cuba. Buffet does not change, the same all week. Great beach and animation staff. Clean pool.
Very basic rooms, food ok, beach mostly clean, lots of shade spots on the beach, overall pretty good, but too expensive for what you get.
On top of that, hotel staff will not read their emails from airline companies informing of delays, but they let you stay in front of the hotel for hours, waiting for your shuttle which will never come. Although it's an airline delay (and not the hotel's fault), they could inform their guests, still in the hotel so still their guests, that there will be a delay. We had to ask three times for one of the 5 ladies at the counter (all doing pretty much nothing) to finally hand out a sheet of paper nobody had read and saying our shuttle was postponed for 8 hours. This is very bad service. All they want is your money, and really you should use it somewhere else.
If the restoration section will improve, which is scarce, it would have 5 stars.
very very good people are nice food is perfect room is clean beach and oceanview is so beautiful pina colada is unforgettable. people who work here they need at least triple tips compare with the servers in Canada. Because they all smile to you from you arrive to leave. Especially they don t run out from restaurant to ask you more tips. So I feel so good, I give them more tips, these cute people deserve it.
Great resort staff are friendly grounds are clean. Just came back from another great week at this resort .
Bad quality, bad food, bad attention, bad rooms and normal beaches
Food poor mostly not fresh. Flies everywhere in the restaurant at your table on the food imagine all the germs you are confronted being in this resort. Staff speaks poorly English. Reception mostly rude. WIFI not free you should buy cards for 1 hour for 2 cucs. WIFI connection poor and needs many try and error times to connect and just in the lobby. Pool not suited for swimming since the height is too low. Nice beach and big rooms A/C works well. Bars are good. Staff is usually slow with orders. They also have a so-called royal club indicating of having a two-class guest categories which is not nice. However 3 stars is the maximum stars this resort deserves in my opinion.
I loved the experience, something I had never lived before. A special thanks to the animation team and their boss Luis. The activities are very interesting and lively, I hope to be back soon.
This resort is extremely nice for Varadero. The pool is clean and bright, rooms very clean, a good selection of dining options and the staff are awesome! Only criticism is that the place basically shuts down at 7pm. Not a place to go if you like night life.
