Paradise Boat Rentals

Paradise Boat Rentals Review

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H
3 years ago

Paradise Boat Rentals was great, we rented a ponto...

Paradise Boat Rentals was great, we rented a pontoon boat for a day and sports boat another. Had a great time and a reasonable price. Even did some fishing with the included fishing rods. Thanks

M
3 years ago

Everything went well, we had rented a boat for thr...

Everything went well, we had rented a boat for three days! The instruction was in German, just awesome! The three days "Boating" were the highlight of our stay in Cape Coral! The return was also problem-free ...
It's an awesome time on the river. We want to come back next winter, keep going on!

B
3 years ago

These people are complete scam artist. I rented a ...

These people are complete scam artist. I rented a boat sight unseen from them with the understanding it was a newer boat (They said less than 1 year old). They delivered a completely different 10 year old boat to my home in Naples that was full of rust and even had ripped seats. There response was that since I was renting for 2 months and the boat I rented was not back yet they sent this for 3 days and would deliver the correct boat. They never called and mentioned any of this just showed up with this old boat. They also never mentioned a delivery fee of $350 cash only. When the boat arrived we refused delivery and they just sent an email saying they would not refund our $8000 paid for the two month period. Also - When the driver arrived with the wrong boat the owners of the business would not answer the phone. They just hid. I would not consider doing business with this group!!! We ended up renting a brand new boat in Marco Island that is 100% perfect for much less money!

A
3 years ago

I am surprised at these reviews I have had nothing...

I am surprised at these reviews I have had nothing but a wonderful experience with this company since the beginning, I am new to the boaters world and any and all questions have been answered. Over the weekend we had a little boating trouble and when no one could help us out, we were going to pull the boat and give up but the kiddos were so disappointed, so I decided to run over to the helpful guys here at paradise, they were more than happy to help and at no cost to me. I will never go anywhere else, they always remember my name and have been polite from the beginning.... They will continue to work on our boat!!!

S
3 years ago

My family and I are now back in the UK after our f...

My family and I are now back in the UK after our fabulous long and relaxing vacation on Sanibel Island.

I just thought I'd write to thank you again for the excellent service you provided in renting us a boat for two weeks. Please also pass on my thanks to Ben, who dealt with the boat turnovers, Brian who 'rescued' us by Ding Darling and the guy who fixed our bilge pump (didn't ever catch his name). All your staff were a pleasure to deal with and very friendly and professional (I love the orange Polos by the way).

I would have no hesitation in using your services again, or in recommending them to others. If I can save enough holiday and money I hope to return to Sanibel another year and no doubt will be doing business with you again. in the meantime I hope your business continues to prosper in these difficult times.

J
3 years ago

Fortunately we had a lovely day to go out in our b...

Fortunately we had a lovely day to go out in our boat. But the boat was not in good condition, worn and dirty. They even said the propeller was in tough shape and had lot's of use but was OK. Then the first thing they said when we returned was "what did you hit" the blade was bent on the prop. They said the depth finder should have warned us of shallow water, which it didn't. They said that's because "previous drivers may have shut off the alarm". They ended up charging us for refurbishing the prop and didn't credit us for previous wear or the fact that their equipment wasn't working properly. We will never go back there again.

B
3 years ago

Attention to all who would like to rent a boat wit...

Attention to all who would like to rent a boat without being ripped off.
Paradise Boat rentals did not pay me back the US $ 500 deposit after the rent was completed and the boat was returned without damage. I only noticed it at home and then we tried to get in touch. At first we were assured that it was a mistake and we got the money back. But even after 4 months this was not the case.
Only when I was personally in the office 7 months later and threatened with police, I got the deposit back.

k
3 years ago

HORRIBLE!! RIPPED US OFF WITH THE GAS WE HAD TO FI...

HORRIBLE!! RIPPED US OFF WITH THE GAS WE HAD TO FILL UP ! NEVER LET US KNOW WE WOULD BE RENTING A BOAT ON EMPTY AND TO BRING IT BACK THAT WAY ......NEAREST GAS WAS AN HOUR AWAY...REALLY!!!!!! NEVER AGAIN! BOAT WAS SO DIRTY //////// CAPTAIN DUSTIN (LOL) SPOKE TO US LIKE WE WERE IN KINDERGARTEN.... RIP OFF!!!!

G
3 years ago

The people were nice enough but sitting in a room ...

The people were nice enough but sitting in a room with stale cigarette smoke for 45 minutes going over the maps etc. was not a good way to start the day. The boat we had was very dirty and we brought home a cockroach that was in the dry storage area. He / she must have jumped in our bag. When we were in an emergency situation, that required us to hail the sheriff's boat, we found the horn did not work nor was there an air horn. We ended up going up the river and having to cut off the sheriff to get his attention. When I brought this up when we returned the boat I was told the horns rust out quickly but there is a whistle on the key chain. Okay, stop the boat shut off the engine and use this very grungy whistle to try and hail another boat. The navigation system was sooo small we mostly used the maps and our phones. The few times we were able to open up the boat to about 35mph the engine sounded very tired and knocked a lot. Over all not a great experience! As a previous owner of several different boats we have only rented boats a few dozen times across the US and none were ever in such poor condition.

A
3 years ago

Con artists & Thieves - DO NO USE THIS COMPANY

Con artists & Thieves - DO NO USE THIS COMPANY

Do not rent from this company. We paid in advance for a 7 day hire of a pontoon boat. When we arrived at the shop we were informed that the Pontoon boat had been returned damaged by the previous renters so they gave us an 'upgrade' to a battered, old speedboat. They took a manual $500 security deposit which they said would not be charged unless the boat was returned damaged.
They were supposed to swap the boats over in 2-3 days but we heard nothing until day 5 when they informed us that our boat was ready and they needed to come pick up the other boat. They collected the other boat but never bought back the pontoon boat. They later informed us that it was in for testing and would be with us shortly. A few hours later when the boat didn't arrive we rang again to find out where it was and the lady who answered told us it had been returned that day with damage - obviously a stock answer when they double book their craft.
They promised it would be delivered again the next day and again it never arrived. We told them not to bother bringing it as it was lunchtime on our final day of hire and that they would simply be bringing us the boat for us to return it that same afternoon.
Heres where the fun started. We went to get our refund for the 2 days and get back our $500 security swipe. They eventually (after a bit of negotiation) refunded our 2 days hire but told us they didnt have our paperwork to give us back our $500 swipe but to be assured they would rip up the voucher & it wouldn't be charged. I rang Julius (the German owner) and asked him to confirm this by e-mail to which he agreed - surprise surprise, the email never came.
I logged on to my credit card account and saw that they had charged the $500 to my card the day I took the boat on hire. I went back to the shop the next day & they had miraculously found the paperwork and handed me back the voucher for $500. When I said that it had already been charged to my account, they said that it had now been refunded. We returned to the UK the next day and to date, this money STILL has not been refunded.
These people are con artists who prey on the unsuspecting. Their boats are old and battered and I implore you to read reviews of other boat rental companies and choose a different one. They obviously put their own sham reviews on websites to dampen the effect of all the negative reviews they receive. If this review stops 1 person using this bunch of fraudsters then I will have done some good.

C
3 years ago

Had one of the best days of my life renting a boat...

Had one of the best days of my life renting a boat from here! The pricing is the best by far, the boat was really nice, we got to see dolphins, and the staff is very helpful! Especially Alex, who was patient and informative. An overall great experience

C
3 years ago

My husband and my 2 sons, 20 and 18, have rented a...

My husband and my 2 sons, 20 and 18, have rented a jet ski for half a day from noon to Sunset 3 and have driven to Captiva.
The briefing was very detailed and was extremely friendly.
The 3 have spent wonderful hours on the water and had a lot of fun. From what we've researched Paradise Rentals is the only rental company that leases jet skis for days and more. The daily price is therefore proportionately appropriate. Other landlords charge $ 100 for one hour, and you can only drive along the beach in a staked area.
Since we have often gone by boat to Sanibel and Captiva, we know the waterways quite well, which is very advisable because of the many shallow places.
Thank you Dear Paradise Team, for giving us this unforgettable day.

E
3 years ago

We got a good pontoon boat for our family vacation...

We got a good pontoon boat for our family vacation. The guys at the shop were very helpful on where to go around the waterways. The price was right and the pontoon worked good. I would recommend at least the 115 motor if you have a boat full of people.

M
3 years ago

I had an incredible experience renting with Paradi...

I had an incredible experience renting with Paradise. The staff was friendly and more than eager to be helpful in anyway possible. Our group had an incident with the tide going out a little quicker than anticipated, however, the staff, including the owner, helped us out every step of the way and did it with a great attitude the whole time. The company never once tried overcharging us for anything and were genuinely more concerned about us enjoying our time, rather than making an extra buck. Will definitely be back to Paradise Boat Rentals anytime I'm in Cape Coral.

S
3 years ago

Our experience with Paradise was wonderful. If you...

Our experience with Paradise was wonderful. If you have a realistic approach to how Florida weather works the Paradise team does as well. Cody worked with us throughout our stay and made the whole process very simple. We could not have happier with the rental and equipment. Boat started first try every time. We also had enough speed to outrun an impending thunderstorm. Was perfect boat for navigating the canals or anchoring off a key.
Thank you Paradise Boats

C
3 years ago

Rented a 24ft Hurricane deckboat, 250 Yamaha. Arri...

Rented a 24ft Hurricane deckboat, 250 Yamaha. Arrived and got loaded on the boat right away, the boat had 1/4 tank of fuel. Had to stop at Cape Coral Yacht Club and fill up for 100.00, aggravating, but without fuel, you cant go anywhere.

Got back on the river, 250 Yamaha and the boat doesnt go more than 22mph at 6200 rpms.

Run to Cayo Costa and noticed the fuel was out again. The guages stopped working. So now we can afford to take a chance and run out. So we made it to Pine Island Marina, put another 150.00 in fuel there to make it back.

250.00 in fuel, absolutely freaking ridiculous for a boat ride. Told Cody when we got back, he could have cared less what we had to say. So beware, that boat has issues and I will not be renting there again.

They can keep their special deals, because its not a deal when you have to spend 250.00 in fuel.

Sad that I spend fun money for the day during Covid19, that I really dont have to and Cody gives 2 F's about our families experience.

N
3 years ago

Wonderful day on the pontoon boat today. No issues...

Wonderful day on the pontoon boat today. No issues at all with the boat and all of our "new boater" questions were answered with ease. Sal really took the time to explain to us what to look out for and to make sure we had a good time. Kids loved it and we will be back.

M
3 years ago

A highlight of the family vacation was the fishing...

A highlight of the family vacation was the fishing trip. Everything went smoothly and since the fishing equipment was brought directly with us, we hardly had to worry about anything. Thumbs up!

A
3 years ago

Our experience with Paradise Rental was great!! I ...

Our experience with Paradise Rental was great!! I m going to be completely honest, I was a little bit nervous about renting because some of their reviews but the price was great so I thought I would give it a try. They are obviously under new ownership because we had a wonderful experience! The check in was super fast, we got there around 8:50 and we re pulling out of the dock by 9:05. They had water skis and tubes that you could use for free with our rental (which was a blast!) The boat was large and super clean. We enjoyed ourselves so much that we re going to be joining their Boat Club! I would highly recommend Paradise Rentals!!

D
3 years ago

This place is now great! New owners have replaced ...

This place is now great! New owners have replaced the boats, remodeled the store and hired helpful, knowledgeable and friendly staff. I would absolutely rent from these wonderful people again.

T
3 years ago

FRAUD!

FRAUD!

Be aware of this company! They charge your card the security deposit of 500$, and never make the refund!

October the 5th, 2016 we rented a boat from Paradise Boat Rentals for 2 days.

No damages were found when inspected at return. A few days later, we started to wonder why we didn t receive our 500$. Two emails, a FB message and a phone call later we still haven t heard anything, nor received our deposit.

Luckily, my bank (Danske Bank) have been very supportive and helpful in this process of getting back my refund!

Tom

N
3 years ago

Awesome experience! We had so much fun.. Collin wa...

Awesome experience! We had so much fun.. Collin was great.. went above and beyond to help us out and make sure we really knew what we were doing and where we were going.. with out him we would have been lost! Thanks Collin!

J
3 years ago

Thank you Paradise Boat Rentals for a fantastic we...

Thank you Paradise Boat Rentals for a fantastic week on the water. Your staff was friendly, as always, incredibly accommodating and the boat not only ran perfectly but looked awesome.
Thank you so much for your hard work in making our vacation perfect. You rock!

A
3 years ago

The boat was super old; not like the one that show...

The boat was super old; not like the one that shown on the picture. We rented one for 1 day. We took it out for about 4 hours. They charged us more than $500 total for renting, insurance, tax, and gas. We rented boats many times from Marco Island, Isle Capri, Naples, and Fort Myers. This is the first time that we paid that much for renting. I would never come back and would not recommend this place to my friends and family.

w
3 years ago

we rented for the 2nd time. boat was disgusting. c...

we rented for the 2nd time. boat was disgusting. captain's chair was in pieces, wood support sticking out, unusable. i knew for my previous rental 3 years ago that their boats are a bit worn down and not the most clean ones, but this year was unbelievable. we rented during high season, i had no option to say "no thanks".

the security deposit was charged to our credit card DURING our rental period. we had not even returned the boat, yet. "yes sir, we will refund you tomorrow in the morning" (clown collins)
to date i am still fighting to get my money back.

the first time we had no financial issues, but engine troubles. wouldnt go below 3000 revs, some cable got stuck and didnt move. no wonder with their maintenance... lost nearly a full day (without refund)

last year we rented at a different place, boat and treatment was much, much better, sorry cant remember the name, but was in cape coral, too. will have to look it up for next year, because paradise boat rental will never happen again to us

B
3 years ago

Rented the midsize deck boat. Was scared of some o...

Rented the midsize deck boat. Was scared of some of the reviews regarding maintenance... We had no issues. Boat ran fine. We did ask for a good boat (laughingly) and also they give Police/Firefighter discounts. Walked right in and right onto the boat. Your navigation skills will need to be on point as the ICW is no joke, they do provide maps and instructions. Stay within the markers and you'll be fine. ICW 64-66, moody canal. Customer service 5/5. I couldn't complain.

D
3 years ago

Thank you Eric!!!. Eric is the manager at Paradise...

Thank you Eric!!!. Eric is the manager at Paradise Boat Rentals. Great people. Had a great time, older deck boat with newer outboard and very nice color screen chart GPS, ran great, good on fuel, the staff is awesome. I explained what I wanted to do, and they suggested some places that were perfect. Very reasonable and honest.
Will absolutely rent from Paradise boat when we want to hit the water.

T
3 years ago

We just signed up for their Boat Club! We're soooo...

We just signed up for their Boat Club! We're soooo excited. In the past two weeks we've rented from them twice and they even prorated our membership fee. Their staff is incredible. Very nice, professional and knowledgeable. They took the time to educate us about the entire area and all the places to go. Not your typical 5 minute briefing. We really like their boats. They have a very large selection and different categories from sport boat to pontoon boats and Center Consoles. All nice boats with GPS and great stereo systems where you can connect your iPhone to play your own music. All the watersport and fishing equipment is free (!) Their marina is very conveniently located (just minutes from our new vacation home here in Cape Coral and only 45 Minutes to Sanibel. We just moved down from Mass and are very happy that we found Paradise Boat Rentals.

E
3 years ago

I would've put a 3 because of the issue we had. I ...

I would've put a 3 because of the issue we had. I gave them a 5 because of their customer service was really nice. They toke care of the issue right away. Which customer service is a big thing for me.

K
3 years ago

Own experiences are worth more than any comments!

Own experiences are worth more than any comments!
I can not understand the many negative comments!
At first I doubted that, but in May during my stay in Fort Myers I made my way to Cape Coral. There I moored a boat for a week in October.
A week ago it was delivered to our house. Unfortunately, we had bad luck with the boat, a technical error at the gasoline line forced us back to our berth and we had only one day of pleasure.
We were immediately offered a replacement, which I could not take due to lack of time.
For the failure my sons were allowed to jet ski for a day and we were charged no cost for anything.
For our next stay in Fort Myers, I received a voucher from Mr. Wellenreiter for 7 days, which I will use next year.
All in all, Collin brought me the boat and picked me up and competently assigned me as well as Mr. Wellenreiter very accommodating and therefore I can not confirm the negative comments.
I look forward to our next visit to Florida and the trips at sea.
Thanks to Collin and Julius Wellenreiter and see you again next year.

Karl-Heinz Kirchner

D
3 years ago

I am so happy with my experience renting a boat fr...

I am so happy with my experience renting a boat from Paradise Boat Rentals. The customer service was outstanding and the boat ran perfectly for the 4 days that we had it. Thanks to Jim, Dale and the rest of the team our family vacation went from nice to WOW!

C
3 years ago

Scam! Rip off! Credit card fraudsters! Credit card...

Scam! Rip off! Credit card fraudsters! Credit card fraudsters! Broken boats! HANDS OFF!
Julius Wellenreiter and his son Collin Wellenreiter are already being searched for fraud in Germany. In Cape Coral they just keep going. We rented a boat in May 2017 and the deposit will not be returned to all other visitors. There is no response to messages and calls. The boat is almost gone. ATTENTION! Here you will be ripped off professionally! Do not sign anything! Don't book! Hands off!

D
3 years ago

The boat that we were to use was having mechanical...

The boat that we were to use was having mechanical difficulties. They offered a small center console fishing boat as a substitute. Once we got to the channel we tried to accelerate but it wouldn t get above 10 mph at 6000 rpms on the motor. I called them and they said that boat was hard to plane. Occasionally we were able to get up to speed but it was an effort. We got back after about four hours of frustration. They apologized for the boat and in fact one of the guys said they ve been having problems with that boat. I asked one of the guys what pitch prop they had on it. He told me then run aluminum props. I don t think he knew what I was asking. I felt like we should get our money back or a voucher for a future ride but the person I talked to made excuses as to why they couldn t. They told me the owner would call me but never did.

J
3 years ago

We rented a small coast guard approved for 11 peop...

We rented a small coast guard approved for 11 people boat from Paradise Boat Rentals for the week. We were going to take the boat, 8 people, our luggage, and groceries for the week on an hour and half boat trip to North Captiva Island, Florida. The people at Paradise Boat Rentals assured us all that it would be safe and was an easy trip for even non-experienced boaters. We told them we were arriving at 5:00 pm and were they sure it would be enough time. Again, they assured us we would have plenty of time. We were worried about being trapped in bad weather again they assured us that the forecast was good at it was usually nice weather this time of day. All these statements were very misleading. The trip was a disaster. We did not leave the dock until almost 6 pm. Two the boat was almost empty so we had to stop and get gas on our way out. Three my brother-n-law and wife grew up on a boat but this was not any easy place to get around. There are channel markers everywhere and if you go on either side of them you will hit bottom. There are numbered flags all along the channels directing you through the shallow water. We got lost. Three it poured down rain and stormed after the first 30 minutes we were on the water. The upsetting thing is it rained the same time EVERY night we were there and several locals told us this is always the case. So why did the people at Paradise Boat Rentals not know this simple fact? Why did they not have the boat filled with gas? Why would they send a group of 8 people with 4 young children on this trip? We had to have the coast guard direct us in the middle of the storm to a hotel to stay that first night because we did not even come close to North Captiva. Luckily north Captivia was beautiful and was a great vacation despite Paradise Boat Rentals trying to ruin our vacation. Do NOT rent from these people. They care about one thing and it is not your safety!

T
3 years ago

We went to the sea with our children for a day to ...

We went to the sea with our children for a day to fish a bit and ordered a boat here! We noticed that the fish off the coast of Florida are a little bigger than in the Baltic Sea! We had a super nice day!

J
3 years ago

My advice is to stay away from this company. I am...

My advice is to stay away from this company. I am still trying to get my $500 deposit back from this company along with the 2 days of rental they couldn't provide me my boat. Many phone calls and email no response.
Juliuis or Victoria won't return any phone calls. I had to get credit card company to dispute charges. I had Florida attorney general to contact them and they didn't respond to attorney general letter. Rented a boat for 1 week were not able to pick up until Wednesday. This was week of March 13th-17th. Julius called us monday morning that the boat we rented was damaged on sunday and we would not be able to pick up. Tuesday Julius called and said boat is still not ready so pick up wouild be wednesday. When we were finally able to pick up boat we ended up with a different boat than we originally rented. You want to make sure you get a 4 stroke motor when renting a boat in Florida.we of course ended up with a beat up boat with a 2 stroke motor that was questionable on the water. I am still trying to recoup my deposit of all things along with 2 days of rental. You would think a company that was legit would at least return a call getting them to actually answer the phone is another thing. You are crazy if you even think about renting from this company.

K
3 years ago

We rented a pontoon boat for 3 days from here. It ...

We rented a pontoon boat for 3 days from here. It s supposed to come with a full tank of gas and only come with half (we returned it with more gas than we picked up with). The lights don t work so coming back at sunset was extremely dangerous. Half the speakers didn t work. There was a huge piece missing off the propellor didn t the boat moved at a snail pace. They didn t have infant life jackets yet they advertise online that they do so I had to go purchase one for 100 dollars. My husband mentioned all this and the person working could ve cared less. Considering the amount of money that was spent we would ve like some type of refund to compensate for all the broken stuff. Reporting to BBB also to make sure they re aware they rent dangerous equipment

L
3 years ago

The highlight of our family reunion.

The highlight of our family reunion.
A friend had recommended Paradise Rentals because he rented from them before and it turned out to be a very good recommendation. We made reservations for one of their full size boats and a Jet Ski. What an experience. Captain Colin took care of our large group of 12 and we received a top notch captain's briefing (which was not easy with all the screaming kids). He explained the water ways, where we would encounter dolphins and where to go tubing. And we did see dolphins!!!They even followed our boat for a while jumping in the wakes. They gave us a very nice and spacious boat (I believe it was a Hurricane). It was clean, had nice cushions, a lot of shade for the grandmas and came with a GPS navigation system which was very helpful. The motor was strong enough to even pull a tube while we were all on the boat. The boys (young and old) took turns driving the Jet Ski. I could not believe how fast these skis were.
It took us only 45 minutes from their marina to get to Sanibel, where we were hanging out pretty much the entire day, cruising, tubing, fishing, swimming and shelling.
What a great day thanks to Paradise. We'll be back for sure.

K
3 years ago

Paradise Boat Rentals has a very professional and ...

Paradise Boat Rentals has a very professional and friendly staff. I have been an avid boater for over 25 years but had no knowledge of the Florida waters. They gave me a full review with waterway tips and suggestions, places to fish and eat.. We were not rushed one bit, they took as long as I wanted to get familiar with the local waterways etc.. I would recommend them to anyone looking to rent a boat in Florida... Sanibel Island, Captiva and North Captiva are the perfect places for anyone who wants to fish or just sightsee... We saw roughly 50 to 60 dolphins on our trip with this boat, they came within several feet from us.. What an amazing experience.. Thank you again Paradise Boat Rentals... Kristofer Boutin Providence, RI

N
3 years ago

It was our second time at Paradise Boatrentals (th...

It was our second time at Paradise Boatrentals (the last time 2 years ago) and it was great again. We had a super beautiful boat (Southwinds) for the 7 days and got a whole range of free water sports and fishing equipment. First class instruction by Colin (in German) and lots of tips for restaurants and beaches. Thank you very much. We'll be back in two years.

T
3 years ago

ABSOLUTE CAUTION IS REQUIRED HERE. PLEASE NEVER BO...

ABSOLUTE CAUTION IS REQUIRED HERE. PLEASE NEVER BOOK HERE AND DO NOT SIGN A DEPOSIT !!! Unfortunately, we too fell for the operator's fraud and his security deposit of USD 500. It's just terrible and shocking. A German has no qualms about screwing up his countrymen and other people who trust him. We also only noticed it when we paid the credit card and tried several times to get an answer by email; Unfortunately nothing. Yesterday had the whole thing recorded with the police in Cape Coral and pointed out the large number of negative reports from many, many others. Since we are more often in Cape Coral, we will soon visit the organizer in his office; with police, of course. We are excited to see how Julius and Victoria will react. The rented boat was in any case not damaged and was returned by us in perfect condition; which was then verbally confirmed to us by the landlord.

J
3 years ago

Stay away. I ignored the negative reviews hoping f...

Stay away. I ignored the negative reviews hoping for a good experience and it didn't happen. Had a boat reserved for 9:00 am and after arriving (as instructed) at 8:30 to do paperwork I knew we were in for a bad deal. After spending 45+ minutes on an overkill amount of paperwork, safety rules, maps, etc... Julius told us our boat was delayed. He said they were bringing it from Captiva and were running late, it would be another 30 minutes. However, after another 45 minutes (now after 10:00 am) Julius advised the boat still hadn't left Captiva and it would be yet another 45-60 minutes. So our 9:00 am (one day only) rental had turned into a departure of at least 11:15-11:45 am. We said forget it and cancelled. Julius promised to refund my credit card immediately. No surprise, but that didn't happen. After another 5 days later and still no refund I had to dispute the charge with my credit card company.

Stay away; poor service, very shady operation and not someone you want to give your business to.

J
3 years ago

Rented at Paradise Boat Rentals for the third time...

Rented at Paradise Boat Rentals for the third time. Last time and this time we unfortunately had a problem with the engine, but the way Paradise reacted was very professional. They refunded us the two missing days and managed to give us a new boat for the last three days of our 1 week rental. You can get lots of toys (waterski, wakeboard, tube), which I assume you don't get at any other rental places.
Take time for the registration, because the waterways at caloosahatchee and the gulf are very tricky, but you are informed well by the whole team and get good maps. I am not a frequent boater and got along quiet well.
I think that some of the boats should be substituted due to the age and condition but the rest worked perfect. We will definitely come back again next year.

K
3 years ago

Great group of people. Easy to work with and they ...

Great group of people. Easy to work with and they provided really good info on navigating the ICW as a newbie. Boat was a little old but really can't complain since we made the reservation and rented the same day. Will return!

F
3 years ago

CAUTION - dubious - fails to deposit! Settlement o...

CAUTION - dubious - fails to deposit! Settlement ok at first, but the boat is not in top condition. But then (in a nutshell): boat had on the way to return engine damage (oil ok, not overloaded, cooling worked), towing. Leaving me on verbal assurance deposit refund. No payment received, otherwise NO INFO. Repeated requests for explanation / statement, no reaction. After months promised repayment by boss Victoria, still no payment. Again warned, after a few weeks lapidary mail, engine damage is caused by me, so no repayment, in addition to erroneous justification. And this info after several months - strong piece! According to information from landlords in Cape Coral no isolated case. So better avoid it, there are enough other landlords.

M
3 years ago

Great Boat, great service, reasonable price and a ...

Great Boat, great service, reasonable price and a phantastic day on the water.
All the watersport & fishing equipment was free and the kids hat a lot of fun with it. They did not want to stop tubing. They even convinced me to get in the tube (which was a big mistake by the way....) Boat was almost new, clean, had a fresh water shower and GPS and came with a big bimini top to protect us pale faces from the sun. The introduction was very detailed, they showed us the places where the dolphins hang out and where to get the best food on the water (Woody's on Monroe Canal). At Picnic Island the dolphins came even close to the boat and traveled with us for a while. We watched the sunset right before we returned to their marina. We will be back next year for sure.

D
3 years ago

Super easy service! Was with my children in the US...

Super easy service! Was with my children in the USA and went on a boat trip, great for me, because the boat was driven directly to our vacation home. The boat ran perfectly and was clean, I am very satisfied.

F
3 years ago

CAUTION .. CAUTION !!!! We are from Germany and ha...

CAUTION .. CAUTION !!!! We are from Germany and have rented a boat at Paradise Boat Rentals so far so well .. we have paid gas "gas" rent "rent" but paid 500 dollars security deducted ... without consultation .. without transfer back ... I am fighting 8 weeks for my money !!! Have not yet ... Do you give them the visa you use your account ... without consultation ... will probably also call Visa .. They think you will not come back and can not do anything .. what yes also somehow true ... so CAUTION although the boss is German ...

S
3 years ago

I want to give a special thanks to Nick! He was so...

I want to give a special thanks to Nick! He was so informative and knowledgeable when showing us our boat rental. Eric really hooked us up on a great deal! The boat was cool and beautiful! No sinking ships here! They really motorboat my ocean! Thanks again guys!

E
3 years ago

My cousin was in town and we rented a hurricane de...

My cousin was in town and we rented a hurricane deck boat. Overall boat I was in rough shape. Tears rips, and dings. The boat is limited to 22 MPH. Made for a long trip while boating along the coast. We saw the same boat with same engine and they were substantially faster.you spend all your time getting to your destination.

R
3 years ago

Less than happy!

Less than happy!

1. Pontoons had water in them so the boat would only go 10 mph, not plane out, and so it was lopsided the whole trip. When we brought it back they said they were aware of this issue. Ok so why would you send people out in a boat that has a leaky pontoon??? 2. Boat was less than half full of gas, and they said we had to bring it back with at least the same amount or more, so we didn't know how much we would use so filled it full and ended up putting in $100 in gas, and not using what we put in so they made out on that too. 3. Boat was in pretty rough shape inside and out. Not what we expected for a $600 day!

J
3 years ago

We all had a great time on the water and we will r...

We all had a great time on the water and we will recommend this company to friends.
Thanks to the staff for the crash course in sailing, we found it invaluable! All the info, direction and friendly service made our day a great success.

Hopefully we can repeat this great experience

E
3 years ago

Rented a boat for almost two weeks from paradise b...

Rented a boat for almost two weeks from paradise boat rentals while visiting Captiva/north Captiva. Not only were they easy to work with up front, they were attentive to any questions I had during the rental and flexible returning the boat. The boat ran extremely well, captain Chris was great and helped me get familiar with the local waters. The team provided all sorts of extra services and accessories with the rental that made it an even better experience. We will be back next year and use them again.

T
3 years ago

Really great boats, a first class crew. Individual...

Really great boats, a first class crew. Individual wishes were more than fulfilled. Very courteous and friendly. A real experience. Booking was super easy and immediately gave 100% reliability! That's how you wish it!

K
4 years ago

We had a terrible experience with these guys. They...

We had a terrible experience with these guys. They gouged us on fuel ($6 per gallon - wow! Beware). They are disorganized and took a long time to return calls. It took a full hour to go through redundant paperwork when they dropped off the machines (in addition to all the paperwork we filled out when we reserved the machines).

a
4 years ago

We can only express our thanks and admiration to a...

We can only express our thanks and admiration to a professional , knowledgeable and customer focused staff and management that were able to provide us with an extremely positive experience. They went beyond our normal expectations as it pertains to the level of care and attention we were able to enjoy which was not the case with other service providers in the past. See you next year

O
4 years ago

We have been renting boats for our Florida stays a...

We have been renting boats for our Florida stays at Paradise Boatrentals in Cape Coral for years and can only recommend Julius Wellenreiter and his crew. Before the start, you will receive a specialist and especially for Florida newcomers important briefing, either in German or English. For the fun "around the boat" is also taken care of, as you various accessories such. Water skiing can use for free.

Paradise Boat Rentals

Paradise Boat Rentals

3.9