Jonathan Frank

Review of Paradise Boat Rentals

Stay away. I ignored the negative reviews hoping f...

Stay away. I ignored the negative reviews hoping for a good experience and it didn't happen. Had a boat reserved for 9:00 am and after arriving (as instructed) at 8:30 to do paperwork I knew we were in for a bad deal. After spending 45+ minutes on an overkill amount of paperwork, safety rules, maps, etc... Julius told us our boat was delayed. He said they were bringing it from Captiva and were running late, it would be another 30 minutes. However, after another 45 minutes (now after 10:00 am) Julius advised the boat still hadn't left Captiva and it would be yet another 45-60 minutes. So our 9:00 am (one day only) rental had turned into a departure of at least 11:15-11:45 am. We said forget it and cancelled. Julius promised to refund my credit card immediately. No surprise, but that didn't happen. After another 5 days later and still no refund I had to dispute the charge with my credit card company.

Stay away; poor service, very shady operation and not someone you want to give your business to.