Stopping by to thank Seth for all of his hardwork on my case. I know I was a lot to deal with, but he made sure I was comfortable and that I was informed at every step. As far as car accident lawyers go, they are the best in the business. They were all professional and compassionate which was needed at times. Thank you for your help, I don t know where I would be without you.
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I worked on the assembly line for 15 years without a hitch. All of a sudden, we have new management that came in and wanted to ramp up production. I filed multiple complaints saying that the increase in speed compromised safety procedures. After 5 reports, no one listened and one day on the line it came back on me. The line was moving faster than usual and as I was trying to assembly my piece, the belt caught my coat and started dragging me along. The coats normally get caught, but at slower speeds, it s not a problem. However, at this speed, it moved far to fast to control. Next thing I know, I was slammed into the wall bleeding badly. I was rushed to the hospital, where I had to have a couple surgeries on my ribs. The new manager wanted to blame it all on me and said my carelessness caused the accident. But when I told you guys what happened, you did your due diligence and in the courtroom embarrassed them i m forever grateful for your hard work and I can t ever repay you guys.
Nothing but praise for Pacific Attorney Group. Highly competent accident attorneys and they even have the compassion to schedule meetings around your doctor's appointment.
I have no complaints here. I was referred to by a friend who was also injured in a motorcycle accident. These guys definitely know how to win injury lawsuits for their clients.
I took my case here after being burned by another law firm I won t mention. Going through an experience like that would make anyone skeptical, but I needed their help. I set-up a face to face meeting and they slowly but surely got rid of my distrust. Thanks to PAG, I filed my case just in time and was able to win enough for me to get my surgery. You guys rock!
It can be scary to be injured on the job when you don t have a lawyer on your side. If you re one of those people then I recommend getting intouch with someone from PAG. They will go hard and use every tool in their power to help you win your case. In this day & age you need a firm in your corner to defend you.
The personal injury lawyers at this firm are the very best and everyone should at least get to know or work with them after any injury car accident. Shayani cared about me truthfully and was passionate about seeing justice for my case. When you have this law firm on your side, rest assured that your case will be successful. I will recommend this car accident law firm whenever possible.
As you know, their sales is aggressive and they are advertising everywhere. Payam Shayani calls you himself before you give them the case assuring you, Yes! I will be there and we do whatever it takes to have the best results. And it was the last time we heard his voice!
Your case will be handed over to a case manager. There is no employee retention and as a result, we assigned to almost 12 different case managers for our case. Very poor customer service, no one answer the phone and there is no response whatsoever. Every time you have to esclate all the way to the office manager until you hear, o sorry, what was your name?!
They take the case as long as possible, the reason? Well, their percentage will be increased and there is no way you can close your case in a timely manner, even for a small case.
Thank you for having my back in a really tough situation. I'm happy you had the compassion to work with me, After being turned away by other firms, PAG are the best accident lawyers around.
Despite all the advertisements and promises that they take a good care of client they failed and mishandled my case very unprofessionally. lack of communication and transparency and I will not recommend this firm to anybody.
I am so impressed with your services. I had tons of questions when I was going to meet my attorney and I was not sure he would be patient enough to answer all of them. Surprisingly, he was both patient and generous with his time and advice. I was, without doubt, satisfied with the first consultation and I decided he was the attorney I was going to work with. It is now about four months since start of my case and so far so good.
Happy I can finally write this review and thank my team and his staff for all their efforts. The road to get here was super tough and filled with challenges, but you guys were in my corner every step of the way. Anyone living in Los Angeles knows car crashes are common occurrences, but when you have a car accident lawyer that s willing to use every tool in their arsenal to win, it gives you a certain sense of ease.
With so many accident attorneys to choose from, it can be hard to know which one is the best. Well from my experience, the staff at PAG are a step above the rest. Qualified attorneys who love what they do, it gets no better.
So happy that my case is finally over. Michael just gave me the call informed me of the good news. After 7 months of going back and forth to court and PT I m so happy it s all over. They made sure I got the best deal possible and quite frankly, without them, I m not sure how I would pay for my bills. My automatic go-to firm if I ever need a car accident attorney again.
Dropping in to say thanks for all of the long hours and dedication it took to win my case. I know I was a headache and you didn t have to put up with it. But you guys dealt with me and kept it professional the entire time. As far as personal injury lawyers go, you guys are a head above the rest.
Definitely a 5 star personal injury firm. From the very first time you meet them at the office, they pay attention to every detail and work with you throughout the entire process. Another great thing about them is they take into account your injury. Me personally, my head was banged up pretty bad after a construction accident, but they made sure they got the most money for me. Best experience I ve had with a law firm to date.
The only firm I would ever trust to assist me with my legal needs it Pacific Attorney Group. I know first hand they are relentless and very diligent at their job. Those who have been injured in a car crash or on the job. Hurry and call PAG, no matter who you call, they will take care of you.
Dont usually leave reviews, but anyone who needs a personal injury attorney should highly consider pacific attorney group. The vibe of the office and professionalism of the staff let you know you are in good hands.
When I was injured at my warehouse job, I wasn t sure how I was going to keep paying my bills plus my medical bills. Luckily, my brother had some experience with Pacific Attorney group and told me I needed you guys if I wanted to win. Since it was my brother I trusted his judgement. Glad to say he was correct and they took care of my case with ease. I m forever indebted
Thank you Olivia for all your help. I just got word that my case will be settled out of court for a large amount. It s been a long road but I couldn t have done it without you. You and your team were phenomenal and it was a pleasure to have you guys represent me. Thank you so much.
When I was working for a company that I won t name, my job was to guide trucks that back in. As normal, I had my safety vest on along with everything else I was required to wear for work. That day around lunch, the trucks were coming fast as they always did and my entire team were working hard. After guiding this particular truck in, another one started without my knowledge, I signaled and tried to run out of the way, but he was moving way too fast. The truck ran over my back legs and I was scared that I was going to be paralyzed forever. The ambulance was called and I was taken to the hospital where I was treated. Right away I called your office and had you meet me there because of my natural distrust of insurance companies. Luckily I did call you, because they tried to offer me time off without pay and said they had a team of lawyers that could fight anything. I knew better and you proved them wrong when you own my 7 figure settlement Awesome job.
I worked on the assembly line for 15 years without a hitch. All of a sudden, we have new management that came in and wanted to ramp up production. I filed multiple complaints saying that the increase in speed compromised safety procedures. After 5 reports, no one listened and one day on the line it came back on me. The line was moving faster than usual and as I was trying to assembly my piece, the belt caught my coat and started dragging me along. The coats normally get caught, but at slower speeds, it s not a problem. However, at this speed, it moved far to fast to control. Next thing I know, I was slammed into the wall bleeding badly. I was rushed to the hospital, where I had to have a couple surgeries on my ribs. The new manager wanted to blame it all on me and said my carelessness caused the accident. But when I told you guys what happened, you did your due diligence and in the courtroom embarrassed them i m forever grateful for your hard work and I can t ever repay you guys.
I found these attorney's online after injuring my back and shoulder at work.. My workers comp claim was denied and I was fired from my job where i was injured... After a phone call to this firm they accepted my case, sent an investigator to my house and fought a hard legal battle to get me compensation for my injuries... The insurance company offered me a really small settlement for being out of work for 2years. The negotiator for the firm , Steven, was like no way. That's unacceptable. So after a week he called me back with great news that he got double what insurance offered... It was awesome... So thank you.... guys and ladies especially Steven...
I worked on the assembly line for 5 years without a hitch. All of a sudden, we have new management that came in and wanted to ramp up production. I filed multiple complaints saying that the increase in speed compromised safety procedures. After 5 reports, no one listened and one day on the line it came back on me. This line was moving faster than usual and as I was trying to assembly my piece, the belt caught my coat and started dragging me along. The coats normally get caught, but a slower speeds, it's not a problem. However, at this speed, it moved far to fast to control. Next thing I know, I was skammed into the wall bleeding badly. I was rushed to the hospital, where I had to have a couple surgeris on my ribs. The new manager wanted to blame it all on me and said my carelessness caused the accident. But when i told guys what happened, you did your due diligence and in the courtroom embarrased then i'm forever grateful for your hardwork and I can't ever repay you guys.
Dealing with accident injury claims can be tricky, but Mr. Shayani and his team made everything really easy. With their help I took some time from work to rest from my injuries.
My brother was the one who called and retained you while I was in the hospital. You represented and got his claim settled out of court against a huge trucking company. We always knew that if any of us ever needed an injury attorney you would be the guy.
Mr. Payam Shayani and his team are truly professional. I wanted to say how much I appreciate their work for me. I also wanted to appreciate Mrs. Pouran Saeedi, because she is very experienced and handled my case well. She's always ready to answer your questions. I highly recommend this attorney group to everyone if you want a trustworthy team to help.
I was very pleased with this law firm and would like to recommend this firm to anyone who may need a legal advice. The lawyers here kept in contact with me every step of the way. I would always get answers to my question right away, staff are very nice.I was always updated. My experience at this law firm was great.
There communication skills were horrible, I had a total of 3 attorneys take over my case so I felt like no one really knew all the details to my case, The state doctor claimed I had no injury and when I received my MRI through the defendant and not my attorney it showed that I had knee injuries they still couldn t put it to use. My attorneys never showed up to any of my court dates and always sent a representative. The day of the settlement I didn t even want to settle because I wanted to at least get the chance to the let the state doctor review my mri report but the representative kept insisting that I should settle because he didn t feel confident in my case so I felt like I had no support and no other choice. So after I settled my attorney never even gave me a phone call, I received on from my case manager and he didn t have much to say and said he would end up calling me back because the rep was on the other line and I still haven t heard from them. Seemed very unprofessional, unorganized and uneducated in the workers comp field. Prior to my court hearing they gave me a day notice when I called my attorney the week of and she stated that I had no up and coming court dates because they were trying to get the MRI and send it to the state doctor but when I went to the hearing my rep told me they ve been trying to have the hearing for the past 3 days. I would never recommend pacific attorney group to any being on this planet. You might as well represent your self. Took me 2 years just to settle for 10k and still have knee injuries to recover from on my own.
Probably the best accident attorneys in California. The way they handle their cases and how quickly the results come just proves my statement. 5 stars.
My experience at this law firm was absolutely amazing. I contacted this office after being injured in a car accident in Los Angeles two years ago. Mark Shayani and his team stepped in and immediately got to work. Within a few months, I received a good settlement that covered all my medical bills. During the case, Mark stayed in constant contact and kept me in the loop on a regular basis. Thank you so much for all your help and hard work.
By far the best personal injury attorneys in the state. They have helped plenty of my friends and many more around town. Everyone who has been injured around here knows exactly who to go to and opposing attorneys fear them. Speaking from my own experience, they helped me and my sister when a drunk driver ran a red light and smashed into us head on. We both were in the hospital for weeks and for a while it didn t look like I was gonna walk again. You came to visit us in the hospital after my mom called because we ve known you for a while and I m glad you were there to help my mom. During the entire trial, you made regular visits to our house to check on my sister and I, which I know for a fact is different than other attorneys. Not only did you check on us, but you got the case settled within 6 months. Now we both have fully recovered and we have the money to pay off medical bill and much more. That s only thanks to you.
A few months ago I was in a serious car accident that wasnt even my fault, even though witnesses tried to put the blame on me. Overall it was a lengthy process and PAG did listen to everything I had to say and fought with me all the way More
I don't normally talk about what happened anymore, but I thought I would share my story. I was working on a construction site, which we all know is dangerous. While on this job site, one of the tractors that was moving rubble broke off at the henges. When this happened, the speed of the tractor increase and it made the tractor spin. This sent a bunch of rocks my way to hit me in my face and chest. I broke about seven bones and lost three teeth. The company I contract with decided to give me only 2 months to recover and didn't want to pay for my medical bills. I knew they were at fault and wanted to sweep everything under the rug. So I did what any person would do, I hired an attorney to ensure no one was trying to get over on me. You guys have the best investigation team, because we wouldn't have known about failed safety inspections for that tractor. Bottom line, I owe you guys everything.
Great law firm. When I needed a lawyer, I asked around and heard great things about Michael, Sara, and Olivia. I ended up working with Michael and I was so impressed. The tenacity impressed me and how he carried himself in the court let me know he takes his job serious. If i m ever hurt in a car crash again ( and I hope not ) I know exactly who I m calling.
Just got off the phone with my attorney Sara from PAG and as always she had good news for me. When I was injured on the job I wasn t sure if I d be eligible for workman s comp. thanks to Sara not only did she help me get the compensation, but I received way more than I thought I would. Very impressed with how she handled the entire case. 5 stars.
Overall a great law firm for personal injury cases. My attorney was adam and he knew exactly what to do and how best to help me. He instructed me on what doctor to go to and was truly with me every step of the way. Even after my case was settled, he still calls to check on me. That s something that s not common with lawyers but much appreciated. Thank you!
I ve had to work with you guys a couple times over the last few years and every time I m satisfied by the results. As I said, I ve known you guys for a while now and I know y all are willing to do everything you can to assist not only me, but my family as well. When times are challenging, it s comforting having an attorney that s going to go the extra mile for what you deserve.
I highly recommend this law firm. After suffering spinal injuries in a car accident, I hired attorney Olivia and she provided regular communication. In addition, she explained the whole process in detail and in a language that I could easily understand. The whole staff was always ready to answer my questions. This law firm surely obtained a successful settlement for my case and I went away happy. Highly recommended.
In my opinion this law firm is unethical and immoral. They have plenty of their own cases and stories to advertise with, hopefully with permission from their clients, but instead chose to use the death of my son in Illinois to bring in more clients. When I called to tell them to take my son's story off of their page I was not met with compassion or apologies but complete disregard for my feelings and even an attitude about why they had a right to use his case. They didn't have anything to do with my son's case and didn't even have their facts straight in their post. I would not use an attorney that has to pull headlines from across the country to entice people to use their services. Stand on your own merit not the grief of a bereaved mother.
Just wanted to stop by and give a 5 star review for my lawyer Seth. I first met Seth after a box dropped on my foot at work. I visited a couple firms first and they weren t any help. On my last straw, I was referred to Seth and the PAG staff by my doctor. Thank God I found them when I did because I really was out of options. Seth and the entire team were very helpful and knowledgeable. Not to mention they won the case and I was able to take off from work and still cover my bills. Forever grateful.
Overall good experience, they were able to send me to the right doctors near my work and home. I did go through a few cases managers but have been working with Olivia and couldn't be happier. My car accident happened late April and although minor they have been fighting aggressively.
If you need an attorney to help you after you ve been in an accident, I would highly recommend Pacific Attorney Group. I personally know seven people that they ve helped win big settlements. Not only that, but they actually care about the well-being of their clients and seek to help them rebuild. Like I said, highly recommended.
Solid personal injury firm. I was hurt pretty bad after a motorcycle crash. When I took my claim to Mr. Shayani at PAG he assured me he would win my claim and he sure did.
I don t normally talk about what happened anymore, but I thought I would share my story. I was working on a construction site, which we all know is dangerous. While on this job site, one of the tractors that was moving rubble broke off at the henges. When this happened, the speed of the tractor increased and it made the tractor spin. This sent a bunch rocks my way which hit me in my face and chest. I broke about 7 bones and lost 3 teeth. The company I contract with decided to give me only 2 months to recover and didn t want to pay for my medical bills. I knew they were at fault and wanted to sweep everything under the rug. So I did what any person would do, I hired an attorney to ensure no one was trying to get over on me. You guys have the best investigation team, because without them, we wouldn t have known about failed safety inspections for that tractor. Bottom line, I owe you guys everything.
Anyone that s a victim of a car accident should visit your office now. From the moment you walk in, you feel welcomed and included. While they are nice and courteous, when it s game time, they are all laser focused and aggressive in getting what you deserve. Most personal injury lawyers aren t cut like they are and it shows in court. 5 stars!
Never thought I'd be so pleased with an auto accident lawyer. Normally lawyers are all about the money, but not these guys. They worked with me and paid attention to my situation. They deserve all 5 stars.
Don't waste your time dealing with other firms. With PAG in your corner its a pretty high chance they will win your case. I know many people who were hurt in a car crash that PAG were able to help.
My attorney was awesome. I hired him after my case was denied by the insurance company and he did an incredible job. During the first free consultation, he offered me detailed legal advice and established the way he was going to handle the case. His dedication to my case was unimaginable. I have already recommended him to one of my colleagues.
My brother used you guys before and helped him a lot so when I broke my leg and totaled my car I knew exactly who to call. And just like last time, yall came through.
I ve had the unpleasant experience of working with other law firms in the past and none of them compare to PAG. Each of the attorneys are highly capable, knowledgeable and they aren t pushovers either. It s a great comfort knowing that your attorney is willing to do whatever for you. Best lawyers in town.
Glad I took a chance with you guys as my new attorneys. I'm new to the area and heard good things about you guys so when I was rear ended I got in contact with Mr. Shayani and he got me compensated in a matter of weeks.
It was great working with you after my bicycle accident. You were professional, knowledgeable and efficient. I could hire you if I was involved in an accident again.
I found this law office very helpful. After being badly hurt in a motorcycle crash, I talked to a number of several law offices asking for legal counsel but I was not satisfied with how they responded. A colleague mentioned to me about this law office and recommended I should seek their advice. I visited their office and had a free consultation with a motorcycle accident lawyer. He was friendly and knowledgeable about motorcycle accident laws. He assured me I had a strong case and was going to do everything it takes to make sure I received a rightful compensation. I am very thankful to him for keeping his word. The settlement was satisfactory. I recommend him to those injured in traffic collisions.
The first thing I realized after getting to their office is their personalized customer service. I got the impression that they would have good concern about my interests. For sure, my attorney was a great guy. He took the bull by the horn and won me a good settlement after 8 months. Thank you for the good job done.
My case is finally settled and I m so happy. The road has been stressful, painful and long. But thanks to Adam and his team they did everything they could and put up with me. The way they made me feel like they cared really solidified the fact that they are the best.
Of all the personal injury attorneys i've ever dealt with, my lawyer from PAG was the best experience. I recommend PAG to anyone who needs an accident lawyer.
It started off as a normal day, everyone on was in the warehouse moving along with their daily routine. As I was making my rounds, I heard a faint crashing sound, then everything went black. I remember waking up in the hospital asking my nurse what happened, and she told me that a box fell directly on my head knocking me unconscious.
A couple days later my boss came to see me and asked me not to get an attorney. That right there made me skeptical. Turns out there was a mechanical issue that caused the box to fall. The device that controlled the stop door had a short and wouldn t close completely.
Our company knew about the issue for weeks and neglected to do anything about it. Immediately I called the only firm I knew that can take care of this kind of thing. You guys got me such a huge settlement that I can comfortably heal and take care of my family without going to work. I don t know where I would be without you guys.
Thank you for everything you did for me. Your hard work yielded good results. In addition to a good settlement, you saved me a lot of my time and the struggle. I highly recommend your services.
My car accident was back in January and it took a little while for my case to be resolved, My case manager checked in with me every week and made sure I was fairly compensated for the crash, i'll definitely refer you to anyone who needs you.
Never thought I would actually have a good thing to say about attorneys but Pacific Attorney Group are the best in the business. I normally don t write reviews, but everyone should know about you guys because you guys are a real help. If you need a personal injury attorney call someone at PAG now, don t wait, your money could be waiting.
I want to thank PAG for representing me in my car accident in may. So far they did their job and I'm nearby a really good doctor who is taking care of my injuries. I'm happy with my case manager and all my emails are replied to in a timely matter. What mattes the most is that they gave VIP treatment when visiting me at the hospital after my crash. I've never had an attorney before so I am glad things are running smoothly.
I was surprised how easy my case manager from PAG made everything. I've had previous experiences with other attorneys and this is by far the best accident attorney firm.
When I was working for a company that I won t name, my job was to guide trucks that back in. As normal, I had my safety vest on along with everything else I was required to wear for work. That day around lunch, the trucks were coming fast as they always did and my entire team were working hard. After guiding this particular truck in, another one started without my knowledge, I signaled and tried to run out of the way, but he was moving way too fast. The truck ran over my back legs and I was scared that I was going to be paralyzed forever. The ambulance was called and I was taken to the hospital where I was treated. Right away I called your office and had you meet me there because of my natural distrust of insurance companies. Luckily I did call you, because they tried to offer me time off without pay and said they had a team of lawyers that could fight anything. I knew better and you proved them wrong when you own my 7 figure settlement Awesome job.
Any victim of an auto accident should definitely get in contact with an attorney from PAG. These guys have it down to a science and will use every tool in their arsenal to ensure you claim is won. Excellent injury attorneys.
I called for a free consultation and they could have not been any nicer and educated on the phone. My case was a bit difficult since it's lemon law and not a wreck that happened, they were able to assist me and point me to the right direction on how to find one.
The only firm I would ever trust to assist me with my legal needs it Pacific Attorney Group. I know first hand they are relentless and very diligent at their job. Those who have been injured in a car crash or on the job. Hurry and call PAG, no matter who you call, they will take care of you.
It can be scary to be injured on the job when you don t have a lawyer on your side. If you re one of those people then I recommend getting intouch with someone from PAG. They will go hard and use every tool in their power to help you win your case. In this day & age you need a firm in your corner to defend you.
This is By far the most unprofessional law office Ive ever done business with.My dad has had a case with them that has been going on for 5 years, and this case was completely neglected by this office since day one. All his staff are unprofessional and they keep changing every month. It s basically like a zoo and no one really knows what they are doing.They don t answer your phone calls and they don t take care of any problems. They just tell you to leave a message and no one ever calls you back. The main lawyer, Payam Shayani who also calls himself Mark is never taking care of the cases, and the cases are handled by New lawyers that just graduated and don t know really what they are supposed to do. Our case settled for the minimum possible offer after 5 years of going back and forth and they still didn t give us our share after 6 months of making all kinds of excuses. Mandy, the office manager is the worst of all, poor management and very rude. They already have several complaints with the California Bar Assosiation, which I strongly suggest You look at before choosing him to represent you.Dont be fooled by his good reviews on google, they probably ask people to write it for them, because this is not a 5 star law firm. If I could rate them below zero I would. In fact I just filed a complaint myself and I never complain about anything. I don t recommend them to anybody in fact if you choose them you will make the worst decision of your life.
Anyone who has been injured in a car accident should definitely call their Law Office after they leave the hospital. my attorney and his team are definitely first-class professionals. Best experience ive ever had with a lawyer.
This message is to everyone that s reading this. If you have been injured in a crash or even at work. You will need a personal injury attorney. With that being said, you will need a great attorney. I would suggest choosing an lawyer from Pacific Attorney Group. They all have accolades and experience that will prove to be invaluable in the courtroom. If you still are unsure, ask around. Everyone will tell you how great they are.
Thank everyone who helped win my case. The entire staff was super friendly and gave their full effort to win my claim. Happy with PAG as my law firm and i ll use them if i m ever hurt in a crash again.
I found PAG on radio . They provided great service. Azadeh Amanollahi always answered my questions and concerns sometimes like close friend, sometimes like kind sister, She was very kind and helpful.
Thanks Azadeh for Care and Support Thanks Mark Shayani for management Thanks pacific attorney group Wish you all best
I was working with a moving company for about 8 years. Not once have I ever been injured on the job, not even a twisted ankle. On this particular day, it was raining hard and some of the water began leaking into the trailer. At first it was manageable, but as the storm picked up, the floor became soaked and slippery. Many of the workers, including myself, asked to leave several times, but our manager insisted that we keep working. While trying to stack a 50 pound box near the top of the truck, my plant leg slipped on the water inside the truck and I came down hard on my leg. To make matters worse, the box I was trying to load fell directly on my ribs knocking the wind out of me. I laid there for a full 20 minutes before anyone found me. The ambulance was called and I was taken to the hospital. A couple days later, my job starts an investigation into me to try and prove I caused the entire accident. I knew I needed a great attorney to defend me and luckily I found about you guys. I can t thank you enough for all that you ve done for me and my family.
Hey Sara, thanks for all of your help with my case. I still got 2 more physical therapy sessions to go, but if it wasn t for you, I wouldn t have been able to heal correctly. I don t think I ll ever be able to repay you. Excellent law firm with excellent lawyers. Highly recommended.
I m not from the area, but Mr. Shayani assured me that would be no problem. He called and checked in with me every week until my case was over. Definitely great and professional personal injury attorneys. 5 out of 5 stars
In need of an accident lawyer? Look no further. Pacific Attorney group is like the Warriors of law firms. I was really impressed how my attorney handled himself in the courtroom. I ve heard great things about Michael but to see it in person is a thing of beauty. You guys rock!
Don't waste your time dealing with other firms. With PAG in your corner its a pretty high chance they will win your case. I know many people who were hurt in a car crash that PAG were able to help.
Probably the best accident attorneys in California. The way they handle their cases and how quickly the results come just proves my statement. 5 stars.
The legal team at Pacific Attorney Group was wonderful throughout my personal injury case. Olivia explained to each process with patience, kindness, and no judgment considering I was unfamiliar with the process. I was extremely pleased with her knowledge, friendliness, and good communication. She got me a good result and I recommend them very highly to anyone with a car accident case.