Oslo Sportslager Reviews

One of the city's best sports shops.
Here you will find mostly for mountain sports, climbing, running, cycling and skiing.
The best part is that the employees have usually used the equipment so that they know the advantages and disadvantages.

Professional and nice staff. Good selection and quality products.

Good selection and good knowledge level, climbing equipment, bike and trip in focus.

Did Rossignol C1 deliver cross-country skis with binding to Oslo Sportslager which they sent to a manufacturer in France? due to manufacturing defects. Have urged 4-5 times on this. But I still do not get an answer. So they have practically stolen skis from me.

Called Oslo Sportslager to arrange time for customized alpine boots, queued at the "automatic telephone exchange" for 70 minutes (from about 11:40 - 12:50, 02.12.2013) without getting through to the ski resort (and neither to some of the other departments).
It is possible that the Sports Store has good products and competent staff, but it does not help much if you do not get in touch with them.
Then AntonSport called CCVest, here they took the phone after 5 seconds!
Based on this experience, it is important that I reconsider Oslo Sportslager.

Impossible to get in touch with anyone on the phone. Both online store and store. Tried for 20 minutes before I could talk to anyone in the clothing department and he couldn't help me check inventory and put me on the phone carousel again. Incredibly bad ... BUT ...
... for a great service experience when you come to the store. Lots of people in the store neighborhood before closing time. He who helped me was very nice and professional. He found the bike that was to be my son's birthday present and mounted it. He worked long hours after closing. And wasn't the only one.

Greet a very happy 7-year-old and his dad. :)

Poor customer service. Does not provide feedback on inquiries via email. Have been waiting 7 weeks. Also does not provide a separate assessment of the inquiry (complaint paint on a bicycle)

clinically impossible to get through on the phone. few, neither to online store nor regular store. Also do not receive replies to mail inquiries

Got wonderful help from Michael (?) In the bike department. Knowledgeable and pleasant, which resulted in the purchase of CX bike and accessories at a very good price. Note that the store may be a bit busy at some time, but no big problem if you have some patience.

Went by and was going to buy some sneakers, but I had to seek help every time I wondered about something.
Too bad that the employees would rather stand to talk to each other than and actually engage in customer care.
Here you have something to grab.

The store has a great selection, but when the help was not forthcoming, I did not want to leave any money in this store.

Have had good experiences with you in the past, but especially one person that I have traded from is going all the way down. An elderly man who is always angry, low in service and not helpful. This I have experienced More

Good guidance and top customer service. Even reminded me of DNT discount!

I was in the store for about 20min (on the 2nd floor), I counted 4 people working there, during all that time no one said hello or came to help me. They were not busy, and they looked at me a couple of times.
It was so upsetting because I was looking for a complete ski gear, so I cannot understand why, if I am willing to spend thousands, no one is helping me with my doubts.
Your team sucks. If I find what I bought in another store, I would surely return yours.

Despite the express willingness to spend many thousands on bike upgrades, I ended up feeling like a toss-up between several employees and the workshop. Went from there and found a more benevolent and knowledgeable bike repair shop near where I live.

Hi,

I have traded goods for as long as the Sports Store has been around since Eldar Hagen's time. I don't know how many hundreds of thousands I put into the store.
Today I come with a receipt and brand new bike shoes purchased at Sportslageret to change to a larger size. I am told that this is not possible as I do not have the box. (Leave it alone and put the shoes in my bag when I bought it). An incredible service !!!!

My go to store for sports equipment, has most, good quality and good people who work there

Best selection in town and competent salespeople. Edit January 2018: 5 stars change to 3. Not the same expertise as before.

Really nice selection . Very accessible climbs in the bouldering areas. The lead areas are stunning too. Love the large and open area prior to entering the walls. There's TVs, you can have a tea or two and there's climbing stuff for sale too.

The shop is good, but on tel / contact online: Hopeless

Not many staff, very long waiting period.
No ventilation, unpleasantly sweaty

When i'll have time i'll write my bad experience, now I'm on my way to return at home with this ski after back and forth for an error with the tipe of Ski bindings.

Great potential for improvement in customer service. Absolutely impossible to reach them by phone (bike department in any case).

Short wait on the phone (called several times with different questions). Very nice people who answered well and clearly and gave good advice. I ended up going to try a bike here. There is a great organized queuing system during the day, and the service in the shop was top! And not least am I happy with the bike I was recommended and ended up buying!

Not sure why this shop is so popular in Oslo? Lots of nice gear but the people working there... so unhelpful. Are they forced to work in this place, being annoyed by customers is it in their job description???

Well below low targets when simple instructions cannot be followed.

Incredibly good store for the active both as inspiration to start with new things and professional help from understanders. I have now got my gear up for climbing and got crazy good service. Go ahead:)

Should buy hiking shoes and expect good guidance in this well-known and venerable sports shop. The experience was the opposite of my sky-high expectations for customer service, professional competence and hospitality. Had to fish for information about the shoes I had chosen, got short and sour answers back, the employee behaved as if I was bothering. Was happy with the shoes and considered buying the pair there and then, but after the poor customer service, I reconsidered the purchase immediately. Leaving 2000 kroner here did not feel right as the customer treatment is valued at NOK 0. Gives an extra star due to. good selection in store.

Nice shop when you are there and they have what you need, but if there is something afterwards that you wonder about, it is the championship in disclaimer. Have been waiting for eight weeks for feedback on a relatively simple request regarding the paint on my frame. Still waiting, has been prompted three times and will not receive any status updates. Buy my goods somewhere else in the future.

Ok variety of stuff but far behind XXL and gmax in all aspects

But experience in this place the most but is the staff

Great service and price!
Fast delivery!

Has traded at Oslo sports warehouse on 3 occasions.

1: Year 2010 alpine package complete, satisfied 5 stars. Purchased in the webshop needed no customer care.

2: Year 2012 bike Hard Rocx, satisfied 5 stars. Contact with customer service who was top, also helpful with complaints on a rim.

3: Year 2020 all-round alpine skiing, satisfied with webshop and delivery. Unfortunately, there is a production error on one ski that I took good pictures of and wrote a detailed explanation on mail. Errors discovered before skiing started, so at least expected to get an answer to my inquiry, but no answer to get. Therefore, edited my rating of Oslo Sportslager from 5 to 3 stars.

Have you lost the good customer care you had in the past?

Good sports shop where to get proper clothes and accessories at reasonable prices. The staff is helpful too!

The professional trekking outdoor shop. If you need the expensive stuff you are right here. Draw a number at the cash register for advice. All you need. Surprisingly, the price isn't even that much more expensive than Germany

Oslo s best store to buy ski equipment! Only problem sometimes is the wait time to get service, but when you get help it great! Recommend to go their in the morning!

It is completely impossible to get through on the phone ... either voice mail or that call is just broken. Tried several times during the day / morning and afternoon.

Interested and knowledgeable staff. A bit on the most expensive team but seems to have the most and good quality brands! Triathlon equipment I buy exclusively here!

All the gear, running and mountaineering. Watch band broke on my Garmin and they had a replacement. Nice. Everyone was very friendly. The joint was jumping.

Very good selection of everything and getting good customer service. Good people working there. Prices are totally OK because they put prices down a lot. It is how it should be

Have a look at everything about mountains and skiing and climbing.

Never buy in this store. If you want to return a product, they will not refund the money.

Great products, but expensive prices and hopeless staff (of course, some skilled). Several times they have taken my phone number to check something for a product or to check for opportunities to buy a particular item - never been called. Several other times I have asked for help and got the impression that the staff was completely retarded.

Parking conditions at the Olympics are impossible, choose subway, fine customer treatment, choose mountain ship - 2700, -. Held overnight, gets stated tel. 08400. rings for three hours the day after no response, eventually taken care of by another dept. Yes, take the package - thank you. Everything in order, will be picked up at 5pm. Called by the OS, the price of the package is not 2700, - but 4200, - !!
What? After all, do we agree on the price of the package? No, it was a model last year. We do not sell this year's skis at that price. How should I know the difference between the models? The package price on the wall said nothing about it!
We were, after all? No, buy somewhere else. We do not stand by the price we agreed. Good bye.
This is how the OS lost a customer who has been shopping for thousands for many years.

Bought some shoes that unfortunately went into disrepair after a short time.
Contacted Oslo Sportslager and got an immediate response!
New shoes were shipped and arrived in the mail record fast.

5+ for customer service, definitely shopping here again.

TL;DR: Be wary of buying their in-house cycle brand "Everest", repairs can prove difficult and costly!

Great and popular sports shop with good professional expertise.

Worst service I have ever experienced. I had to return a defective product after just four weeks, and it took three months for them to handle a simple complaint. The custom refuses to return full value because their cashier made a typo, listing the rabbi on the wrong products. Frightening.

I went to the Sports Store since I am a beginner to skiing and hope that high prices also meant good advice and good customer follow-up. That's not right. I was highly recommended to buy a package with a pair of ski shoes that would suit the beginner. They functioned badly on the tour, are completely silent and gave no support. On the web it says that they are suitable for competitive use. In addition, many queues come for help and to retrieve ordered goods, handwritten receipts that make it difficult to see what one has bought, and no one responds by email. I would rather advise people to read online and buy on the cheap chain, or use some of the other specialist retailers in town.

Good service, answered quickly and easily via FB / Messenger. Online store worked well with fast delivery.

Good service and incredibly fast delivery. Will definitely shop more here.

Worst service I've ever received at a sports store - I was there twice, once to check how much a gift card was worth, and the second time only because I had to spend it. Both times, it was hard to get the employees' attention, and they acted as if it was a huge drag to have to interact with customers. You have to take a queu slip to get help, which is fine, except none of the employers were willing to explain that to me the first time I was there.

Contacted them by phone to find out which bearing is in the rear wheel of an Everest bike which is their "house brand". Incredibly, no one could answer that. The bike is a few years old, but still. I even suggested the warehouse I am reasonably sure it is to get it confirmed ..

They have now lost it which once in a while made it the place to go to buy sports equipment. Knowledge and service attitude. All this is now gone and most employees can now look a bit like a regular store.

Large selection if you know what you want. But a bit chaotic and, in my opinion, moderately motivated staff. Not the TOP sports shop as often shown

Probably all right for beginners who do not know better, but I hoped that you would get more competence than in g-sports in the middle of the joint holiday.

Poor manners
Doesn't say hi or goodbye
Interrupts you in sentences
Generally uninterested in helping

bought a pair of skis for NOK 7000 this winter and they broke nothing. I have called them at least 15 times and they say they will call me back men it has not happened yet.

Do not buy anything here they give you no help and only say that I will call straight to the dealer because they can not keep what they bargain

Had my CUBE mountain bike serviced here recently and thanks for the excellent customer service. The bike service centre was a pleasure to deal with and the personnel are friendly and very helpful.

My experience in the sports store iteself was not as good though. Went in to buy a small component but was unable to find any sales staff to assist me and even had to find someone to take payment for the part eventually. I was not the only customer standing around waiting at the time.

Good service, answered quickly and easily via FB / Messenger. Online store worked well with fast delivery.

Unable to answer phone, have tried to call at different times for a few days. Also did not receive replies to emails. Very frustrating, especially in corona times where you would like to keep your distance. The scheduling system is difficult to understand. Is it for workshop or help with purchase? Without an answer to get on the phone you have to go for what the gut says and hope that they are _ extra_ nice when you show up.

Miserable customer service. Does not respond to inquiries either by e-mail or tel.
I was tricked into thinking that I would get a discount on a last year's bicycle model.
When I went shopping I heard no more from them

Have been shopping a lot at Oslo Sportslager in recent years and have received super service at every visit! The staff at the various departments know their subject well, and are very helpful. I have on several occasions had to come back with goods that have not kept the expected standard, and I have always received new goods in return without further questions.

A decent store for sports gear and equipment downtown Oslo. Relatively good collection of sneakers and football shoes. Often there can be a wait during weekends. However, the staff are friendly and qualified, with a bit of patience you get the necessary service.

Have ordered me skis and bindings and received order confirmation on my order. Agreed that they should wait out the week to mount the bindings until I decide which shoes to wear. As I make contact to get the bindings fitted I am told that the last pair of skis have been sold !? These were skis that were on offer and now they are sold out and I stand there with bindings, sticks and all the equipment but now without skis !! There was no regret or compensation and few. They could offer me skis in a men's model instead, that's it. Very disappointing!

Friendly and competent. It may depend on who you start from, but I can't explain the bad reviews.

Bought children's bike online from here. Best customer service I have ever experienced online. Quick response, plus they took the time to call to find out if the order was correct. In addition, fast shipping and correct credit card charges one change

Great service for maintenance and follow-up of shell jacket purchased here! Also have the impression that there are mostly competent people all over the mule at the sports warehouse.

Bought new skis, was told that they needed a week to mount the bindings. When I came by to pick up the ski a week later they had forgotten to mount the bindings. Cool shop with many niches that are often inclined to give a good price, but they have little to gain from service. On several occasions, I have met with staff who seem to think it is appropriate that you come in the door for help. At other times, you meet really smart people who are passionate about helping and who can do the job.

Exceptionally poor accessibility by telephone. It took 56 min and 17 sec before anyone picked up the phone. I have now been promised that they will call me back 4 times. It has taken a week without that happening.
What has happened to what was Norway's best sports shop?

One of the city's best sports shops. Skillful people and good selection.

Bought both shoes, bike and bike parts + repair of skis. Very good service and skilled people.

350nok just for a quick bike check! They even did not know what they checked on the bike! All fine they said, they could have stored it for 3 hours for what I know ad then let me pay for it! Never ever again. There are more convenient places in Oslo for such a thing!! And it seems like they even wanted to have some fun reacting with "welcome to Norway"'. you guys are hilarious ahahah. Bad attitude I won't forget. After travelling across europe by bike you are the first such ' sarcastic' people I met. Good luck!!

An incredibly large selection, but often queues and waiting times.

Great service and decent prices. Always nice service. Good expertise.

It is rare to experience and be taken care of as a customer. Oslo Sportslager manages it in an excellent way. Bought a hammock I was not completely happy with, quickly they were on the field and sorted out. I could well and deservedly given the 6th star. Thank you very much for the quick and pleasant help.

Worst service I ever seen in my life. This guy's there know nothing. Really, service is important think and this shop should change service workers... Or they just trying to do idiots from customers... Think twice before you choose that shop.

One of the few specialty shops available. Good selection, good expertise on the staff. Competitive prices.

Chaotic and difficult to get help. A lot of customers waiting with no clear line. Did not seem like staff had time for everyone.