Open Road BMW Reviews

I have been a Mercedes driver for almost twelve years but Hamada El Masry changed that. I never thought I would be comfortable in a BMW but Hamada helped me find my dream car. He was very patient while I was deciding and did not rip me off in the end when I finally chose my BMW X5. I would highly recommend this dealer and Hamada to any customer.

Bought wife her beamer she loves it! Nice sales guys very helpful

Awesome car buying experience, great place. We will gladly be repeat customers as long as salesman Andrii Melnyk is there. Thank you Andrii. Care is what got us our business.
Thanks Open Road and Andrii

Petra and Emil Pesa

This is my 3rd car from Open road BMW. Mr. Nitin from Open Road BMW has helped even this time with his suggestions and guidance to get X3 as X1 got totaled Appreciate his help at this crucial moment to guide me and get me the right vehicle which me and my family wanted to buy

Pedro and Ali are awesome. They were very professional and gave me a great deal. Not pushy, understood my needs and came back with a deal that worked for me. I would definitely recommend my friends over to these guys.

I shopped many places before I came to Open Road BMW for a certified BMW 328. I worked with Paul Moomjian who was willing to negotiate and make me the best deal. Thank you for making things happen I will be sending friends.

I don't normally write reviews but felt that I had to do so this time around.

I recently had a warranty related issue that BMW of North America was giving me a tough time on. However, Jim (the service manager) stepped in and took care of the issue right away.

I have been coming to Open Road for service for a while and wouldn t go anywhere else.

Thanks Open Road!

Nice place, but when we left something in the car accidentally, we never got it back...

I recently bought a BMW 328i x drive from this dealership & this was the most pleasant experience I had with BMW dealership compared to other dealers in & around. I ended up purchasing on the same day of my visit as I was able to get reasonable pricing, & Sherry (client advisor of open road bmw) made the whole process a pleasant experience.

I have to change the review because of the attitude once the purchase is completed. First of all I was to sign & accept the Tire and Wheel package at a whooping cost of 2000 (told to cancel within 30 days if not interested), and 3 years. I cancelled it on the 10th day, & from there have been waiting to hear back with N no of calls made, but no success. The money (2000$) has neither been deducted from the BMW financial services nor returned as check & it's been more than 40 days since I cancelled the policy.

Overall, not good service after purchase.

Great dealership with professional service! I ve been dealing with them for over 10 years, Nitin Kalamdani has been my advisor for all these years!

I had a great experience here at Edison Open Road BMW. The amplifier on my sons 335i convertible experienced water damage and Philip Migliore was an excellent help in finding a solution to my problem. He was a very honest man and got me the answers/help I needed. I would definitely recommend asking to speak with him for any questions you need answered. Without a doubt, I will be a returning customer if any problems exist in the future.

We recently visited OR BMW Edison and leased a series3. The overall experience was further enhanced by the way our sales advisor - Nitin Kalamdani handled our queries and the entire leasing process. Nitin was friendly, attentive and courteous all throughout the discussion. Nitin's overall service was instrumental in us going with a BMW as we were actually leaning towards leasing a different manufacturer's car at the time we entered Open Road BMW.

I would recommend him to anyone interested in buying/leasing a BMW.

The sales department was fantastic. John Byrnes was my salesman and made the process seamless, quick and hassle free. John was very well prepared before I arrived. There was very little to do except discuss small details and sign papers. Everything was taken care of before I step foot in the door, and he made the sales process enjoyable and without worry or doubt. The manager Lee was fantastic as well. He made me feel confident I was getting the best service and best deal possible, and kept the process efficient and quick. I'm grateful for Open Road BMW for their professionalism and good service.

I visited a few showrooms, before Open Road BMW was recommended. Where I purchased a 328d xd. BMW's are great cars, therefore, nothing I can add about the car. But, the professionalism of a Team makes a huge difference. At the dealership I observe customers, bringing they car in for routine maintenance, some making new purchases and potential customers, and was truly impressed by the staff at Open Road. However, I would love to say a great thank you to, Sales Manager - Jamal Sutton and Client Advisor - Roosevelt "Rosie" Morency great job and keep up the good work.

I am very pleased with my sales consultant Robert Binyatov. He was very friendly, knowledgeable ,professional and efficient to make us a happy customer. I would strongly recommend him to my friends.Overall Great Experience !! .

I've been customer at Open Road dealership since 1987. I had Acuras, still have 2009 RL, Honda, Mazda and since 2005 BMW. It is my opinion that service at all Open Road dealership is very good but service department in Open Road BMW is more than very good ,it is outstanding. Special thanks to Anthony Sinno and Stephen Scorfield. Professionals like this two guys make service department outstanding. Thanks guys for your help and attention to my needs, I appreciate it very much.

Great experience working with David Hyslip. Very knowledgeable and made me very comfortable at the dealership. So excited with my new BMW. Will recommend any friends and family to visit David first.

Open Road BMW is very professional, very nice, Cameo sold me a car she was very delightful and informing about the care I purchased. I would refer all my friends and relatives to Open Road BMW. 100% satisfied.

Well, Open Road used to be pretty awesome. We have purchased 5 cars total from them over the past 30 years, but this is where the business stops.

I love BMW, but when a dealership takes advantage of its customers provides unbelievably poor customer service it's time to call it quits.

I brought my 2004 M3 into Open Road BMW for a shifting problem with the SMG and claimed they had "fixed the problem and road tested the car". Bunch of bologna, I got in the car and it shifted worse than ever before. Hung on 4 out of 6 gears causing me to nearly be rear ended TWICE due to absence of power/acceleration.

If that's not bad enough, I demanded my car be fixed and within a few hours Open Road tells me "we can't fix the problem you will need a whole new transmission". Hmm, how convenient. Another example: during an earlier service, they intentionally mislead me and used high pressure sales tactics to sell me a new SMG pump ($4000) when a simple electrical relay ($20) fixed the problem. Had I not researched the issue before hand, they would have taken me for $4000. I wonder... why is it my responsibility to figure out my car? That should have already been a red flag!

With that said, the dealer is essentially holding my car hostage and not returning any calls. It has been with them for three weeks so far and no progress has been made. Even BMW corporate is turning a blind eye toward this despite several phone calls and emails.

Very discouraging considering my love for BMW.

I would highly recommend never considering Open Road BMW as a service center. In fact, I would go as far as to say that no one should ever purchase a car from Open Road because they do not value their customers at all. They are interested in taking your money and laughing their way to the bank.

At the beginning of October I purchased a vehicle with Jimmy and Lorenzo's help. Lorenzo made my trade in experience super smooth. He listened to my every request for a new vehicle and helped me stay within my budget. He found the perfect car for my daughter and I. He was very knowledgeable, answered all of my questions (no matter how many times I asked), and great customer service!

My sales rep Hamada and the sales manager worked with me to make a deal I could live with.
They even gave me a set of floor mats and a travel mug which was nice of them.
Good experience. I recommend them.

That was really nice experience to unlock my new ultimate drive machine in open road BMW. I worked with Larry who always put your needs and thoughts to the top of the priority queue.

The customer service at this BMW location is phenomenal. I dealt with Santiago and Jamal and they were both awesome! My sales associate Santiago went above and beyond to make sure I was happy with my new BMW. He took time out for me to make sure I knew everything that I needed to know about my new vehicle and he was very professional. He was very knowledgeable and very helpful. I will definitely be returning to this BMW location when my lease is up!

Horrible Customer Service..Do not get your car repair/service at this dealership.

These guys are the worst. Car dealers=Liars. 100% on the spot. Try to cut corners everywhere

I recently dealt with Melissa Vieira at Open Road BMW on the disposition of one of our leased vehicles. I could not have been more pleased with our experience. Melissa made this entire process a breeze and took all the stress away. She was a true professional throughout and very tuned into our concerns and questions regarding our lease end responsibilities. I commend Open Road for selecting such a high caliber individual to assist their clients. It is people like Melissa that keep us coming back to Open Road every 36 months! Many thanks Melissa, my family and I appreciate all of your efforts. Best wishes to you and yours for a safe and healthy holiday season ahead!

Kindly,
Janine Zawisny & Family

Jerry Cohen did a remarkable job accommodating me to lease my third 3-series. He was very knowledgeable, friendly, and an outstanding example of a true executive sales person. I will continue to go to Jerry for as long as I can afford the great cars he shows me!!! :)

Hamada at Open Road BMW has earned my business for life. I ve been loyal to Circle BMW throughout the years but after the seamless and easy and flawless transaction I had here I will only come back here. Hamada is the most courteous salesman I ve met and he treats you like a sibling trying to purchase a vehicle. He went above and beyond in every single possible fashion and made sure I left in 45 minutes EXTREMELY satisfied. Open road bmw for life

This is the worst collision center I have ever dealt with!!! They don t even advertise they do collision work because it s so terrible. My vehicle was rear ended and I set up an appointment at Open Road for 3 weeks later because I wanted to make sure I could get my wife a loaner (her bmw lease is ending and I wanted to get her an x3 which I know they have to try for a week or so to see if that would be her next car). Had to book online to get it done because no one ever answers the phones that are listed online. When dropping off was told that loaners aren t given in collision repairs which would be fine if only their website didn t contradict that. Finally picked up my car 3 weeks later only to find that parking sensors kept falling out and they literally forgot to order and install parts. When I brought it back I had to literally point out what parts were missing because they insisted everything was done. I m not a BMW tech so I don t even know if I caught everything they missed. They were definitely super fast in getting paid though. Just awful and ridiculous in their tone, effort, ability, and willingness to help. There are plenty other great shops to chose from. I regret I ever decided to give them a shot. Should ve gone to my regular shop to begin with.

I just want to again say thank you to Larry Shakur Stokes for everything in making the process smooth for the purchase of my new vehicle. His kindness, time, hospitality and expertise made it pleasant. I will highly recommend to those I come in contact with to go see Uncle Larry. Thank you again for everything. While I ride pass these Bubbleheads Lol.

My visit to Open Road BMW for routine auto repair and maintenance was a delightful experience. The advice and service provided by Ms. Brittany Soto was extremely professional. She diligently answered various questions and had my car repaired, often contacting to keep me informed. She is passionate about her job, is tremendously respectful to her customers, and very knowledgeable about BMW repairs. Similarly, I would like to recognize the assistance provided by Mr. Stephen Scofield, who went out of his way to arrange a loaner car for the duration of repairs. He also explained how to correctly use the newer features of the loaner car. Owed to this pleasant experience and their high level of professionalism, I have no reservations what-so-ever in enthusiastically endorsing Brittany Soto and Stephen Scofield, who are indispensable assets to Open Road BMW.

Rosie was extremely professional, knowledgeable and a pleasure to work with on getting me into my new X3! I m really happy with the entire experience! All around 5 Stars!

I would like to thank my sales rep. Roosevelt Morency! He could not have been more helpful. I can not wait to recommend family & friends! Thank you Open Road BMW. See you in 36 months!

Everyone go see Roosevelt Morency today!

i am on my 3rd visit of having the same appointment . i came in as a walk in 3rd time without appointment . they never have enough loaners available. i

it's so disappointing when a x5 is treated like a hyundai. there service department needs to pick up this is truly alarming when a bmw dealer ship has the integrity of a hyundai.

what's worst is i paid for a service contract additional. i think i'm selling this vehicle and getting into a more reputable product. hondas and acura i dealerships/service department treat you much better

The process to purchase a car here was the smoothest dealer transaction I have had in years! Santiago called me the next day after I submitted an online form for a vehicle. Within 10 minutes, he had called me back twice and we agreed on a price. I was amazed that the price did not change during the purchase process. I was very pleased with the friendliness of the sales person (Santiago) and the rest of the staff that I dealt with! Everybody was straight with me and did not try to change the price or switch anything during the process. Thank you Santiago!

The Best Car purchasing experience that i have had thus far. From the moment that I walked through the door, all the way up until the finish of the sale, I felt as though as I was in good hands. Paul was the BMW sales specialist that worked with me throughout the process of purchasing my CPO BMW, and I must say, this sales guy was awesome! He was able to answer all of my questions in a thorough and efficient manner in relation to what kind of car I wanted. Absolutely no pressure at all!, which was big for me!

After coming to a decision on what I wanted, the rest of the process was pretty smooth sailing. The financing guy Mike, was great too. I understood everything in its entirety before signing my name on those dotted lines, which was another big win for me! The manager even popped in every now and then to make sure that everything was going smooth and that I felt comfortable along the way!

Highly exceptional customer interaction!
Thank you Open Road BMW of Edison,

Samad Adams

Goes against the stereotypes experience that you would normally expect to have at a car dealership. I worked with Andrii and he was absolutely amazing on every level. He was transparent during the whole process and set proper expectations as to what to expect. On delivery day, he took the time to go through all of the features with me and made sure that I was comfortable with the car before leaving. A couple days after having the car, he reached out to me to see how everything was going. His professionalism and attention to detail are world class. Not only would I recommend him in this review, but I would highly recommend him to my family and friends (which I already have). Great job Andrii!

On a side note expect to give yourself some time when you sit down to go over the paperwork with finance. The individual that I worked with was a bit pushy with the three extra packages that they offer for protection. As someone who is also in sales, I get it, but it very contrasting from the rest of the experience.

Hamada helped me find the perfect Audi. Had a pretty great experience here, the only draw back was the fact I had to get an oil change within two weeks of driving off the lot. Thought that sort of thing would've been taken care of for a few months!

Larry Shakur Stokes made the experience of buying as fantastic as the car. He was attentive and showed me a wide variety of cars. The finance process was smooth and Rob was easy to talk to and explained every step of the process and paperwork.

Great place I had George Serrano as my sales person
He was great very professional and got me into the car I wanted for a price I can afford.
I would recommend this dealership to all my friends and clients. I am very happy with the level of service I received and am very happy with my new car.
Great staff too all the guys were very helpful

Leased a car over 3 month ago. Figures on the Lease docs were inflated from originally agreed.
When called to find out nobody wanted to talk. Don't want to mention the names.
Service is awful. Go somewhere else.

I just want to thank Tom LaBarbara of Open Road Service for his outstanding service this year. Not only is he knowledgeable, but he also goes beyond the norm with his kindness and overall positive attitude. Tom aims to please and BMW is most fortunate to have him as an employee.

THANK YOU, TOM!

Nitin from BMW Edison was a very professional sales person and he was able to help me and that too without any difficulty

it was excellent experience all over
pedro was owesome ,well knowledge,smiley,very detail knowledge
he help me make decision
actually my wife wanted to go next door (lexus)only ,I just asked to stop for few minute at bmw guess what
pedro took over from threre rest is result we got x3i30
not tomention big help to Jamaal Sutton to push deal
great experience

I cannot express enough thanks to Mr. Anthony Sinno, Mr.James Crowe, and the best BMW Salesperson Mr. Eugene Poznyak who SINCERELY cares about their customers. I was in an absolutely nightmare of a situation with a flat tire at 6:15pm on a Thursday evening. I had no spare, and had to drive another 35 miles just to get home, and I was in a complete panic. I would have gladly spent any amount of money just to get back on the road. Luckily I was able to limp my car into BMW of Edison where I figured at best I could leave the car, and take an Uber home which would be a pretty penny for sure. I was greeted by Anthony Sinno who said "I still have a tech here, and we can get that fixed for you right away"....JAW DROPPING MOMENT!!!!! In my mind I was in complete disbelief at the professionalism, empathy, and compassion this gentleman exhibited. My salesman Eugene Poznyak kept me occupied in the meantime while they worked on my car, and showed me all the other models I had questions about, and I had a cup of coffee. Bottom line is my lease is up in August, and I will absolutely be making ALL my purchases from Eugene, and hand walking all my friends, and family who currently own a BMW or any other premier brand to this dealership, and directly to Eugene. I myself am in a customer service based business, so I immediately recognize incredible service, and these gentlemen went so far above, and beyond what I ever expected tonight, and helped me like a friend, and I am forever grateful to them for that. My most humble thanks, and you have won another customer, and a friend for life.

The parts department rarely picks up the phone and is generally unhelpful with an attitude like they are doing you a favor.
I understand that the dealerships main concern is selling new cars and charging people for service, but those of us that own older out of warranty BMWs, or do any work themselves, would be well advised to go elsewhere for parts and repairs.

Another great buying experience with Paul Moomjian and all the guys at Open Road Bmw. The car was ready for me when I showed up. Paperwork was ready and correct and got a great deal on my car! I couldn't ask for a more professional experience.

Besides pressuring my friend into getting a loan, and putting her in a bad financial situation. Here is mine, I had 4 retainer clips that needed to be replaced in my dash. It takes literally not even 10 minutes so I bought the parts from the dealer and asked them to just pop them off, they wanted to charge me $80 to do something for 10 god damn minutes. Seriously? Do you charge 30 seconds of labor also at $150 an hour? What a joke, I just did it myself. The idiots had no clue what part it was I had to show them, like you aren't even capable of popping them in. The guy that "helped me" said "we charge labor because it's our liability." Are you serious lol? The job was literally retard proof I used my hands to take the cover off and put the new plugs in.. stay the HELL away from this dealership...

I recently purchased a 530 from Open Road BMW of Edison my salesman was Pedro De Sousaemelo, the man was outstanding and made the entire experience a breeze. I would recommend Pedro to anyone looking for a great experience, and service beyond belief.

I came to this dealership after viewing their inventory online but not being completely sure of what I wanted. I worked with salesman Hamada who put me in a beautiful 5 series that I thought would be out of my budget. He was able to put me in a beautiful certified car for an extremely discounted price. Didn t think it was possible. I was thrilled to drive home in it. Thank you Hamada. I will be sending anyone who is looking for a great deal you way. Awesome service without pushing me into just any car or rushing a purchase.

Had a great experience leasing my x5 from here. I worked with David to get a great deal on my vehicle. He helped in getting me the best price on my vehicle and I would definitely come back here again to lease. I will definitely recommend him to him to my friends and family.

Thank you to Jen C. for an excellent customer service experience. Mr. Z. is grateful for your assistance with his BMW service needs.

Larry was very supportive and directed me the best option based on my driving needs. Excellent and quick service in test driving and buying a car. Highly recommended! Thank you!

I bought my car at this dealership in 2005....To this day....
still an outstanding dealership!!!!loaner car outstanding!

I wanted to take a moment to a review on behalf of John Ladney. He has been my service advisor on several occasions at the Edison dealership. He is always pleasant to speak with, and goes out of his way to provide me with top-notch service.

He is a valuable asset to the Edison dealership.

My sales rep Sherry ARORA was very helpful with the process and the Finance Manager Eric Goldberg was very nice with explaining the paperwork. It was a very smooth and quick process. I would definitely recommend Sherry and Eric.

Work with Larry and April! Open Road is amazing! I have experienced service at other dealerships in the area for BMW service and purchase and this duo is by FAR the best! Larry was awesome when I purchased my certified pre-owned X1 and handled all the details, nothing was overlooked! April was amazing with getting me a loaner for my scheduled service. I would recommend Open Road as well as superstars Larry and April to anyone looking to get into a BMW!

STAY AWAY! This was my 5th BMW purchase, 1st from this dealer. My car has been in the shop over 11 times for the same issue. BMW did nothing to help me! I will never purchase another BMW again based on the customer service and disrespect I received from both Corporate and the dealer. Disgusted with BMW all around

The amount of respect I have for the service dept of this dealership is beyond what any words can describe. First of all I want to say Anthony Sinno is the absolute greatest service advisor I have ever sat down with in my 15 years of new vehicles. He is super professional and courteous , always has a loaner ready when needed and always trying to help within company guidelines. I love that guy. Amazing service each and every time. The shop manager Craig is also phenomenal, never gives off any unnecessary problems or hassles. I can't imagine ever leaving BMW because I can't imagine building such a relationship with a service advisor as I did here. And Anthony made that super easy from day 1. 5 Stars for a 5 star service dept all around.

This weekend I bought a BMW X3. Paul Moomjian was awesome! He was very informative, attentive and thoughtful. He made the experience exciting. We will
absolutely go back to Open Road!!

Excellent service and was out the door with my new X3 in 4 hours. The professionalism and efficiency of this dealership made my car buying experience very easy and enjoyable.

Have been working with Nitin Kalamdani at Open Road for the past 10 years and have leased over 6 cars . I guess that says it all , as working with the same person for 10 years speaks volumes about the person. Nitin is a pleasure to work with and is always available when I need him. He is knowledgeable about his product and always negotiates a fair price. I have no hesitation in recommeding him to anyone.

I had a very good experience. My sales person Young and he was very helpful. Would recommend you choose this salesman

We recently purchased a 2002 Honda Accord from Open Road BMW of Edison. I searched for a long time and visited numerous dealerships and dealt with lots salesman. However, I must note that Robert Biyantov at Open Road BMW who sold me my vehicle was the best salesman that I have dealt with. He was extremely informative and helpful. Nonetheless, he was patient with my list of questions. He even took the time to make sure I knew and understand all of the options and upgrades inside my car.

Larry Stokes is my rep and has been for many years. He is as good as it gets. Full attn. to detail and treats me always like family. He is knowledgeable...attentive...and always a pleasure to deal with. He is the reason why I always go back! Highly recommend!

Ask for Nick Giglio! We had a great experience getting our BMW X3 at this location. We got everything we wanted, and at the price we wanted. They are very willing to work with you to make it happen. Nick made sure the whole experience was as seamless as possible. It was worth the drive from Staten Island. Highly recommended dealer!

I own a restaurant in highlands nj . I truly believe that if There s a problem with your meal , your drink or the service provided. you must contact the manager or even the owner to tell them your experience I m so against going in public but sometimes it should be the last resource . 6 years ago I purchased a used 745 I. The car was presented as a cream puff , sales person indicated that the vehicle didn t need extended warranty since it was in perfect condition since it had low milage . In stead he'll take $1500 off the price. Well money is money and if this comment comes from a sales person at bmw dealer and not from the little guy from around the corner You believe a 200% Well. It turned out to be that the vehicle had been in several accidents and was owned by them ( Open road ) this is according with the lawyer I hired since open road didn t want to do nothing about my car. The only thing they did was take the car and fix the wetter coming in to the car from clogged drains they told me . All this water previously had rusted electric and electronic parts of the vehicle and they simply told me that the car had no extended warranty . The crazy lawyer I hired ( Alexander cane) took him 4 years and additional $4.000 retainer plus experts looking at the car at an adicional cost of $3.000 for him to start insulting me and saying crazy things all because according with the person he recommended him he went crazy for real . After almost 5 years of having my cream puff car in my driveway in my way I desisted and donated the pice of junk to cars for kids

Service was impeccable and negotiating was painless. Big shout out to Brandon for working with me on coming to an agreement to get a deal finalized for the car I really wanted. I left Open Road very satisfied with the assistance he provided.

Nitin was a great salesperson. Extremely efficient and responsive. Would return to him when purchasing my next BMW.

I went to open road BMW today to install a part on my car. Britney is my service advisor and she is awesome, whenever I go there I only ask for her, she is professional and is always kind and helpful. My last car always had issues and she always helped me out with no problem and always mentioned about the warranties they have to help me out. open road is a nice facility with computers and tv. It is also clean and nice. If you go there make sure you ask for Britney.

Great Service staff. Had a really good experience with Tom Labarbara...

The waiting times are long, the prices are borderline gouging, but the staff is friendly. Don't buy a BMW if you're not prepared to treat it like a newborn baby.
Pro Tip: they do price match for parts with BMW online so check that out before you pay.

Excellent experience with Paul M in buying our car. The process from start to finish was very smooth and will definitely recommend the dealership and Paul.

Worst dealership ever! They damaged my friends car in service! I also been there for sales and was treated terribly. Why because I'm an Indian????

I would just like to say to "ORBMW" your "service" receptionist Courtney is PHENOMENAL! Lets be sincerely honest most receptionist are not knowledgeable nor will they go beyond the call of duty to assist anyone. Thank you for answering all my question :-) LET BE CLEAR RT 1 Edison Open Road BMW Location.

Went to BMW of Edison for my new beautiful Bmw which I had an amazing experience throughout the whole process. My salesperson Doug was very patient and helpful. He provided me with different options and helped me get the exact car I was looking for. Thank you BMW of Edison and Doug for a great car buying experience!!

Amazing Customer service, Eugene is very helpful with everything

I purchased my car from Open Road and anytime I need service for the car, their rates are always higher than BMW of Bridgewater, Flemington or even Union. One would think that they would offer fair prices to customers who purchased such an expensive vehicle from them, but such is not the case. They also do not break out the quote between purchase and installation.

Great experience! Came to the pre owned showroom with my family and not only was Paul great but the finance manager was excellent also. Very professional and not pushy. My family and I love our 528xi! Thank you Paul M we will be sending our friends your way!

Brandon Millman was my Client advisor , i was working with him off the forums and found out hes the man to talk to when it comes to ///M Cars , he was very knowledgeable on the product he was selling , very fast to respond and just all in all a pleasure to make my deal possible. I am very happy with my M3 CS and brandon is now my go to guy for BMW Sales , Highly Reccomended ... Ps I came From Chicago all the way from jersey and was well worth the trip!

Very pleasant BMW buying experience from Mr. Eugene Poznyak @ Open Road BMW Edison. I am extremely impressed by Eugene's expertise and care on customers and 100% satisfied by the top class of the services. My family and friends will certainly be the returned customers of Eugene for the next purchase

Brandon Millman was my salesperson on my new 2020 4 series , He was extremely helpful and located my car super fast and had it delivered to my house in 2 days!... Could not be happier. Thanks again Brandon

Joe

I came in from out of state to pick up a BMW 4 series convertible, speced very well. The dealership sent staff to pick me up after my travels and their BMW Genius went through some features of the car. Paul, the salesman, whom I spoke with in regards to the car was helpful and courteous. Rob in finance was great and a pleasure to talk to. While the car had some imperfections on the interior it was mainly in good condition. My only gripe is the cigarette odor in the car I noticed after having the car for a day. I m currently trying to get that out with ozium.

One thing I wish was disclosed was the state inspection would need to be done for my return state even though the vehicle had an inspection sticker certifying the vehicle until 2020 and the car was a CPO; giving me some piece of mind that the vehicle had been inspected & maintained to standard. In previous states I ve lived in I did not have state inspections so this was my first ordeal with them. During the inspection it was determined the rotors needed to be replaced. I contacted Paul to make him aware of the situation and he spoke with his manager Alex and they promptly handled the situation! Extending the remaining OEM warranty so I could get the rotors changed at a local BMW dealership. I thank them for their quick thinking and extended customer service.

This dealrship is the worse place to go to horrible service they never fix the car that have problems they keep holding cars for two weeks to get it serviced they provide horrible loaners that are not serviced never again will go there and wont recommend anyone to go to the dealership!!!

Manager called me 30 minutes into my 3 and a half hour drive to pick up an i8 to tell me the interest rate had to be changed from 3.99 to 4.99.... all to make more money on the backend of the finance.

One star is too much for you guys! It was the worst experience ever. Teach your lady at the reception how to communicate with people. I did not come to their home to demand something. I just wanted to service my car. But the faces of your employees forever repulsed the desire to return to you.
The lack of professionalism and incompetence of your advisors just knocked me out of the rut.
I live in Edison, but I would rather go to the Freehold or to any other service than return to you.

Brandon Millman was extremely professional and knowledgeable on my X6M i bombarded him with questions and he was able to answer all of them and make me feel comfortable with my purchase, will buy from him again.

Was in from out of town (meeting up with a sweet hunny I met on tinder) and I needed help when I noticed an oil leak. Luckily this service department was on point. April and Jim C. (I like to call him Jimmy) helped me get situated and squared away in a hearbeat. Go in and see the great service for yourself.

I recently purchased a pre-owned 528 vehicle from this dealership. I received outstanding service from everyone. The sales rep, Roosevelt Morency, was extremely helpful during the whole process. I changed my mind a few times about the make and year of the car I wanted; Roosevelt could not have been more patient and professional with me. He offered me great advice and we developed a great trusting relationship that really made my buying experience a great one. I highly recommend this dealership to anyone that is seriously thinking about buying a new or used BMW car. Thank you Roosevelt for all your help and assistance. You are a true professional. I hope everyone can take a page from your book.

The people that work here are so friendly and helpful. Helped me get my first Beamer. Definitely will come back for my next!

This Bmw is the worst dealership I have ever been to and here's why....

Back in 2015 I purchased a new x5 white diesel BMW. Everything seemed fine at first. A year later one of my other cars needed a repair and when we went to drop it off at an auto service, something really interesting came up. The car service man asked why my x5 BMW had a paint job. I was extremely confused because at that time my car was only 1 year old and never had been in any accident.

This comment concerned me so I went for a second opinion and again was told my brand new x5 BMW had a paint job that was not from the original factory. We called the dealer and after much intensive research and background checks found out they sold us a car that was in a car accident. Even though the car was new they failed to disclose something happened with the car previous to my purchase. I obviously was really annoyed and told them to give me a car that had no damage and they refused. The dealership even though admitted to FRAUD and admitted to LYING about my car being new with no previous accidents told me there was NOTHING THEY CAN do. I had my lawyer write them a letter and they then called me telling me if I buy another car they will take my x5 for full trade in value. I told them many times I never agreed to buying a not new car and what they did to me was illegal and fraud but they continuously told me that's not their problem and my car was fully paid off. I tried to mention to them I was not planning to buy another vehicle from them and it wasn't my problem that the contract never disclosed damage but they ignored me. I then had my lawyer write them more letters and talked to the dealership manager and they just ignored me. They blatantly told me they DO NOT CARE. I had to let the situation go because I didn't/ don't have time to chase them around and spend thousands of dollars on court.

but there's more...

About 6 months ago from today (may 28th, 2019) I received a letter that my same vehicle (x5) had a factory issue and there was some electronic recall they had to fix. We tried to make an appointment many times but the dealership kept telling me they didn't have parts. I finally told them its not my problem they don't have parts and that its been 6 months and I will soon have an expired warranty and I need an appointment now! They FINALLY scheduled me an appointment and when I got there they made me wait 1 hour before they told me the loaner car I requested would not be given to me and that my car cant be fixed at the moment. After screaming at the manager they agreed to fix my car but still told me they don't have loaners even though I requested one and at first was told they were preparing it for me. Basically I was stranded with no car an had to have my husband come get me. This dealership is full of liars and frauds.

NEVER BUY A CAR HERE, NEVER LEASE A CAR HERE JUST GO TO LITERALLY ANY OTHER BMW. They couldn't care less about you and your business at the EDISON BMW. They are total frauds and they lie and twist everything. I literally brought them my business and instead only gained a headache out of it. I now own a car that doesn't have a clean car fax even though I purchased it as new and I have to deal with them until my warranty expires.

THEY ARE FRAUDS!!!!!!!!!

Today I went in for parts for my son's 2007 328xi. I chose Open Road because thats where I bought my 428. I received great treatment from Philip Migliore and he went the extra mile to help me. He actually saved me some money and gave me advice on how to make the repair. I live 5 mins from a different BMW dealer but will always return to Open Road to see Phil, as his service is far superior.

Pedro was professional, efficient , courteous and very pleasant. I highly recommend him to anyone who is interested in purchasing a car at Open Road.

Great team. My sales executive Douglas Jeffrey is great and I enjoyed working with him on a win win transaction for my new X3. I recommend him if you decide to purchase a BMW from open road BMW of Edison.

Working with Santiago Piriz was awesome. He went out of his way to find me my 330XI in the color and with all the options I wanted and priced it right too! He called and followed up with me when he said he would, is knowledgeable and has just the right amount of persuasion. Thank you Santiago

Paul Moomjian, pre-owned client advisor, was the absolute best! I checked several dealers and got the best price and customer care from Paul at Open Road. The (new to me) BMW I drove home was in pristine condition. I wish every vehicle purchase was as smooth and easy! I don't normally write reviews, but highly recommend to call Paul if you're in the market for a pre-owned BMW!