Opelika Ford Chrysler Dodge Jeep RAM Reviews

Great service department, very professional location.

I bought a Jeep from this dealership in 2017. I brought along 3 guest because we were all excited. I had a car fax that showed there was no accidents. I went to go trade in my Jeep, there are 2 accidents on the car fax. Bottom line, they don t keep paperwork after 2 years and I have lost paperwork in my recent move, complete bags thrown away of course. Every single guest who came with me that I called and asked were there any accidents when I bought the car? My guest, who was a car salesman for years said, Absolutely NOT! We would have NEVER let you buy something with accidents.
There isn t anything they can do but everyone deserves to know what kind of practices happened at this place. I m an Educator and believe that integrity is of the highest value. Unfortunately, this wasn t it.

Dealing with OCDJR was a delightful experience. The staff was very helpful and acknowledgable about their cars. They went over and beyond to make sure I was pleased and a satisfied customer. I thank you All for everything. If anyone need a car this is the place to GO!!!!

Bought my car there in Feb. Price was over what Kelly blue book suggested retail and I used a discount from my job and it was still high. Outside of the high pricing it was a good expierence. Took my car in for the oil change/tire rotation and everything went smoothly, even done early.

Chris Moore was amazing and quite patient with us and our changing our mind on cars but at the end of it we walked out with 2 vehicles. He went above our expectation to help us be happy in our choices.

Awesome experience, easiest transaction I ve ever done for trading in a car. Great employees that are dedicated to getting you what you want. Highly recommend.

TERRIBLE.......... Misinformed.... misled..... had to pay $200 for them to tell me nothing was wrong with my truck. BUT they kept it over night..... never again..

Everybody treated me like I was family! Loved the energy inside that place! I will be telling everyone I know that s looking to buy a car to go there!!

They were very knowledgeable and prompt. I will definitely take my car for service there again

The purchasing of my new Dodge was painless and efficient. Everyone did an awesome job in the office, from the time my family and I arrived to the time we left with the new truck. I am grateful to them.

Wonderful ;they explained the problem in a tfast and understandably way. The parts was named and the reason for their needs. My car was fixed so fast i could not believe it. My car was finally on the road again.

Excellent service, quick calls back and forth, super nice people to do business with. Mike was super in the service department.

The staff was professional and customer service was over the top. I love my car and my sales representative is the best.

First time I encountered a problem with scheduling an appointment to get my truck serviced. When I initially called to schedule my appointment, I was told to bring the truck in by 3:30 last Wednesday afternoon. When I got there I noticed that there were several cars ahead of me and when I went in I was told that they were back logged and couldn't get to me that afternoon. I was told that the service call was routed through Florida. However , the service advisor was very nice and apologized for inconveniencing me an rescheduled me for the following Monday. I don't live in Opelika, I live 30 plus miles from the dealership and made a blank trip on last week due to the mix up. If calls will be routed from another state, there needs to be some check and balance to make sure that we, your customers are not inconvenienced.

Everyone's always so knowledgeable, fast, & friendly!

My appointment was at 0800 on July 10, 2019. I arrive 10 minutes early. I notice my truck was still sitting in the same spot for an hour and thirty minutes. I left there after 10:00 a.m.. Why make appointment when the service when the technical get to it. I drove from Fort Benning to have my oil change. I feel like it was a waste of my time to be there at 0800. Just bad service.

Love my car. Knew what I wanted going in. Pleasure working with Kirsten.

Bad experience put to much oil in my truck and broke the hood, will never go there again!!!

I feel I'm not treated with respect, the ck in attendant is unconcerned with your car issues. My car is under warranty he ask me who told me that. I know it is , I've only had it a yr. Later he called said it's covered and will be fixed. The money isn't yours I m paying 40,000 for this car.
What's the porpous of a warranty if I can't use it , it's all my fault of the issues. No it's not my fault, things happen so fix it with out Lip.

Didn't actually go to the dealership to leave with a different car. But it happened and better than I thought it could have. We're very happy with the results.

Excellent sales team. Friendly atmosphere inside the dealership as well.

We have had nothing but positive experiences working with Opelika Chrysler Dodge Jeep Ram. The Ford Edge is our 3rd vehicle that we have purchased from this dealership. Customer service has always been top notch!

Charged me miscellaneous fee without telling me in advance.

The people here go above and beyond to get you in the vehicle that you are looking for.

The work the do is good, so I will give the mechanics credit but that's about it. Had a free oil change left that mysteriously disappeared and when picking up my car I paid and was handed my keys. Most places bring you your car or at least hint where it's parked. Not make you go find it. And when I did find it the person who parked it had to crawled out the passenger side cause it was beyond close to the car next to it.

Great customer service every time I purchase a vehicle from them. They make the entire purchase experience seamless from beginning to end. I will continue to go to them for all my vehicle needs.

Had an appointment for 10 am, told the service desk that I was going to wait for my vehicle. Flash forward to 3 pm and still no progress on even a diagnostic....wasn t till around 5 pm that I was told what was even wrong with the vehicle. The amazing gentleman at the desk was even kind enough to tell me to either let them work on it or take it somewhere else..... my warranty is bought through this store so can t really go anywhere else unless I move further than 50 miles. Totally regret purchasing my vehicle from here, had far better service at the Columbus dealership.

Technician did not do all the services I was charged for, service manager wanted to take car back and complete the work. I declined but did accept refund for work not performed. I do not think I can trust that I get what I pay for here and will not return.

Everyone was great help and supportive. Jeremy was awesome.

I was really nervous buying a car for the first time but I m so glad I went with Opelika CDJR Ford! I found a great price online, contacted the dealer and heard from salesman Blake almost immediately. My visit was very informative and pressure free from beginning to end. He and finance manager Jeremy made sure that there were no questions left unanswered. I m confident in my purchase and would recommend Opelika CDJR Ford ten times out of ten. Great experience!

I work out of town and my off days vary. I was due a service. I called to see if they could squeeze me in. They were booked solid but that if I could drop my car off they would get it in. Sure enough they got it done. Thanks for making my day gang!

Mitch did a heck of a job getting me into my new truck, the 1 complaint I have is I need to get my truck in for its first service, I like a lot of people work out of there truck and need to set an an appointment for the service. As of now it's a 2 week wait to get my service taken care of which would put me over miles. My first 3 oil changes and tire rotation came with the purchase of the vehicle it now appears the paper it was written on is worthless as I will now have to come out of pocket for these expensive.

The staff was very friendly and helpful, especially our salesman Cameron Finley.

The process was rather easy, and Jennifer Hancock was AMAZING! The biggest issue I had was the wait for signing and to get the vehicle from detail in order to leave. However, the overall experience was a very pleasant one. The employees were all very nice as well.

Amazing customer service that made the purchasing of my new truck easy. The assistance offered throughout the process was efficient and quick. Went way above and beyond!

Service manager was friendly and got my recall quickly resolved.

Great shopping and service location. Sometimes it seems to take sometime to get in and out, but they do a thorough job inspecting your vehicle.

My first experience of buying a new car was wonderful

Thanks for fixing my car looking forward to doing more business with you guys in the near future. Great service!

The service manager, Joey, and the service writer, David, were very friendly and helpful during the process of programming my vehicle to operate with a new key. My only issue was that it was over a week after having my vehicle towed in before someone contacted me.

Fantastic operation. Very friendly and professional. I will definitely be back to buy another vehicle. We drove 2 hours to get the vehicle and they treated us like kings

I always get quality customer service in a timely manner .

Came in for an oil change and they stalled my Jeep 3 times before I drove it into the bay myself. I waited 2.5 hours for a scheduled oil change. I called them to get more information about the clutch recall and they were rude at best. They essentially told me to get lost. I wouldn't advise leaving your vehicle here if you care about it. I debated leaving a bad review, but ultimately I'd like to save someone else the stress of leaving their $30k+ vehicle in the wrong hands.

I had a great experience at this dealership. The prices and sales were great. The people that I had the pleasure of interacting with were great and professional. They work with you and do there best to meet your request. I would recommend anyone looking for a newer or newer vehicle visiting this location.

I just want to say while every one was nice, that fact that I made a nine o clock appointment did not mean a thing. I was there til noon. I have always gone to dealerships for my oil changes, no more. When I had my Nissan, if I made an appointment, my stuff got done at that time. Even when i moved from fIorida to Alabama. Didn't even get a car wash. I didn't pay for one, but Nissan would wash my car every time u got an oil change. I miss my Juke $95 to wait 2 hours and no car wash. I give stars because the people were nice.

Had a fantastic experience at Opelika. Justin welcomed me with open arms and made me feel confident in getting a fair deal for the Ram of my dreams. He was respectful, funny, and authentic, which helped me gain faith in the dealership. The GM was very straightforward and open about the deals and in the end we were able to come to a fair compromise. Definitely recommend this dealership!

I have bought many vehicles in my life but I have never been treated better than I was when I purchased my 2020 Ram 2500 from Opelika Chrysler Dodge. Butch Adkins and his fellow associates did everything they could to get me the exact vehicle I wanted. The actual purchase was seamless. There were no suprises and I was at the dealership less than thirty minutes before I left in my new vehicle. I would not hesitate to recommend the staff at Opelika Chrysler Dodge to anyone looking to by a new or used vehicle.

The staff was friendly and helped me get my service taken care of. I look forward to doing more business with them.

I had a outstanding time with not only the salesman, Finance, and manager at this location. I told them what I wanted oh, and they had it in their inventory. They answered all my questions and concerns, was Zero hassle. Not only did I get my vehicle but I got my wife's vehicle as well at the same time. Overall I will recommend this dealership to anyone. Due to the fact bet my hometown dealer gave me a lot of issues when purchasing a vehicle. Thank you guys. We enjoyed our time with y'all.

Had a charger experiment helping my little brother purchase his first vehicle. Everyone was polite, patient, and straight forward as we went through the process. I would definitely recommend shopping here for your next vehicle.

Great and fast friendly service even with no appointment. Service was great!!

Thanks,
Eagerness to help customers.
Was a pleasant waiting period.
Everyone was nice and helpful.
Was not a mad house and crowded.
Jeff

Cameron was awesome from start to finish! I would most definitely go back and purchase a vehicle and send all family and friends to him. Thanks Cameron, Bruce, and the crew... let me also give a shout out to the service department sorry guys I forgot your names but Thanks!!

Had a wonderful experience on Saturday, March 30th. Came in to purchase a 2018 Jeep Renegade. The guys ...Bobby, Bruce, and Jeremy...were very helpful and went above and beyond to make sure I received the best deal available. Thanks to their hard work I was able to drive off the lot in the Jeep I wanted. Thank you all for making my day!

Everyone was very nice. Even though I arrived late they went to work immediately. I was told it would take two hours to work on the car and they got me out of there in an hour and a half. I want to thank everyone there. You have a great team.

UPDATE: Upon finally getting through the dealership via chat on their website, the issue was finally resolved and they paid to have my hood repaired. The service department manager admitted that he plainly forgot about my situation, but worked fast to get it resolved after this.

I had $1700 worth of work done about 2 months ago at Opelika Jeep. Somehow, while replacing the alternator, some tool was used by their mechanic(s) and put a nearly 1" x 1/4" deep dent on the underside of my hood near where the battery/alternator is. I have pics of before the Jeep was towed to their service dept., and after the dent. I took the Jeep and showed the service manager there, after I called them about it first. He said his mechanic denied doing it (I don't own a tool that could do any dent of this kind to my car), and after looking at the pics decided to have a guy who does touch up paint/repair work contact me about fixing it. I've called and left messages. On the one occasion that I did speak with the service manager on the phone, he just said his paint guy comes in randomly and when he saw him he'd have him call me. It's been 2 months. Opelika Jeep won't return my messages. The paint guy hasn't called me. The dent is loosing its clear coat and rust will set in soon. I just want Opelika Jeep to do the right thing and repair the dent they caused during mechanical work they did.

Great dealership to work with for a car purchase. Fair and honest pricing, no hard selling, and extremely easy process. Ask for Jennifer, she will make sure you ll have the best buying experience of any car purchase.

Great service and a friendly staff. I was informed in advance about a delay in getting my car serviced. There is a Courtesy Shuttle so you do not have to wait around. The driver is very friendly and professional.

Dave in service was great! He made sure everything that I ask was taken care of.

Very satisfied with my experience at Opelika Chrysler Dodge Jeep Ford. My salesman, Mandale Lee is the best. Please ask for him.

We had a wonderful experience at OpelikaCDJR ! Everyone was extremely helpful and most importantly we found just the perfect automobile at a great price !

Great experience!! Would recommend!!
Make sure to see sales associate Chris Moore!
He made my buying experience awesome!

Horrible follow up and communications with the used car department. I had to continue to reach out to them. I was waiting for days to get pictures. I contact them (not them contacting me) to see where the pictures where? I get " Sorry, it sold" text....... Bad and frustrating experience with this group!

The service was great, Bud the Service Manager is an excellent guy and will take care of you like family

This has been the BEST car lot I have ever set foot inside. They made me feel like family from the time I walked through the door. I was definitely in and out of there in no time. Would definitely recommend this lot to anyone

Pretty quick with minimal bickering. Gave me a significantly higher offer on my trade and better than average deal on a new car.

I scheduled an appointment 6 days in advance for noon and then when I showed up they said they had no record of me setting up an appointment due to some company in Florida setting up appointments? Honestly their reason didn t add up and sounded like a crock of BS. I left my car there anyways and they told me they would call me and let me know when it was ready. Around 4 I got concerned that I hadn t received a call since they close at 5 and they said it would be ready by 5. I felt like it would have been good customer service to at least pick up the phone and let me know that especially if I ve been waiting to hear from you for 4 hours after setting up an appointment you are claiming you have no record of. Fortunately they were kind enough to replace some recalls while my car was in the shop. Customer service and scheduling definitely needs some improvement.

I didn t experience any problems on my visit the Tech was friendly and up front regarding services that wasn t required at this time.

Everyone was friendly , my tire was replace ,and I was on my way again

I had a really great experience with the entire staff. I saw the vehicle I wanted on Autotrader and they were very quick with their reply. They were honest about financing up front. Randy did and excellent job!

As usual, David Clark helped figure out how to repair my 20+ year old treasured jeep. The part needed wasn t available but the service department did its magic once again and were able to resolve the problem. David and those service guys are the reason I keep coming back. Thank everyone for me.

I've always use the dealership, and the service is prompt and quality at it's best

left truck for a week for warranty . they never touched it
i bought the truck there. service after the sale !!!!!

MY name is Rose had some issues with my car took it to Opelika Dodge Mr.Clark David was outstanding great customer service great communication great helper in what I needed will alway take my care there the staff also was very friendly

Went to look for a new car and found one. Everyone at Opelika were nice and well informed of their products. I highly recommend.

They are high on their prices, and always try to trick me into getting more done than needed. This time he told me that I needed a sensor replaced and it works cost $148 for the test to tell me that it sa sensor and then he would let me know how much the parts would cost. Why would I pay that much money to tell me that it is a sensor when you just told me what it was? If you know what it is why not just let me purchase the part needed? I m a single mom if four kids working three jobs, one which is a nurse, during this pandemic. How about trying to help the people during this difficult time instead of trying to price usage.

Chris Moore was an outstanding salesman on the purchase of my new 19 Laramie Longhorn. He went over and beyond and never sugar coated anything and was a man of his words. So if you looking for a good deal on a vehicle new or used go see Chris and tell him Mr Angry sent you.

I initially contacted the dealership online to inquire about an Expedition I found at their location. They responded via email and text. I communicated via text with Cameron. He answered ALL my questions promptly and accurately including price and finance options. We were able to work out everything via text. Cameron had all the paperwork and financing lined up when I came to pick up the car. It was great working with him, and I would highly recommend him, if you are in the market for a new car.

We received an oil change and a tire rotation. We were in and out within an hour. They even had coffee and donuts available. This was a better experience than buying the vehicle. The best part about this trip is nobody tried to sell me anything I didn t need like most dealerships do.

They got me in on time and got me out ahead of time. Good job

Michael, was great. He explained everything that my car needed and what needed to be done in order. Every time I come in I always make sure to book my appointment through him.

Wonderful customer service and great prices. Ronnie was a fantastic salesman!

Had a water leak in the front door/top. They fixed the leak but were not able to put the car back to the original interior. They left a gap between the panels and left a water stain. They explained that the heat from the weather would put the panels together (like that is going to happen). They also had someone clean the interior and now I have a bigger stain. My issue is that the car had less that 5000 miles and was in perfect condition. Now I feel like that person that gets the first ding on your new car even if you park it far away. Needless to say I was very upset. They were not able to restore my car and acted like it was no big deal and we can not do anything about it. So I just have to live with the bad work that was done to my vehicle. I will not buy another Jeep. My confidence level with this service department is very low.

Our experience at this dealership has been wonderful and pleasant each time. They definitely worked hard to make sure we got what we needed and wanted. The staff are all kind and courteous.

Excellent service all around (Sales, Finance, Service, Etc.). Will buy from Opelika Ford again!