Meghan McArthur

Review of Opelika Ford Chrysler Dodge Je...

I scheduled an appointment 6 days in advance for n...

I scheduled an appointment 6 days in advance for noon and then when I showed up they said they had no record of me setting up an appointment due to some company in Florida setting up appointments? Honestly their reason didn t add up and sounded like a crock of BS. I left my car there anyways and they told me they would call me and let me know when it was ready. Around 4 I got concerned that I hadn t received a call since they close at 5 and they said it would be ready by 5. I felt like it would have been good customer service to at least pick up the phone and let me know that especially if I ve been waiting to hear from you for 4 hours after setting up an appointment you are claiming you have no record of. Fortunately they were kind enough to replace some recalls while my car was in the shop. Customer service and scheduling definitely needs some improvement.