Omni Charlotte Hotel Review

My husband and I spent a date night here and it was AWESOME...valet parking was nice, checking in was easy, the room was comfortable, the buffet breakfast was extremely satisfying and the exceptional customer service was top notch..it was all wonderful. I had to be sure to write a review, as now a days, great customer service seems to be hard to come by. This was not the case at the Omni. Everyone was very welcoming and professional! Our server, Milly, during breakfast was amazing. I wish I knew everyone's names. Milly's manager was great and the front desk staff were ON POINT! Thanks for a great stay! We will definitely be back!

We will not be staying here again. It is not worth it for the price. I understand location is a big part of it, but at some point when extra charges are continually tacked on, you're just price gouging then. If I spend almost $600 for two nights the least they can do is give me free WiFi and parking. I mean I pay for data on my own why would I pay for your Wi-Fi too? And the mandatory $24/day for valet parking is ridiculous. Maybe if I needed to go in/out a billion times a day I could understand, but with everything in walking distance there's no need. I could understand one flat fee for parking during your stay with the option to use the valet for an additional charge but to force that on guests, especially if you're adulting and trying to do the responsible budget thing, is just unacceptable. Oh and they conveniently mention to you during check-in that they charge and extra "refundable" $100 to your card for incidentals. Yeah sure you get it back, but not for 7-10 business days if you use a debt card to pay for your stay. It would be more help to know about charges like that ahead of time so that I can plan accordingly, I don't need $100 surprises like that. And don't think that breakfast is included, no you would be sadly mistaken. Breakfast is $12-$17 per person, per day. Are you seeing the price gouge??? Maybe it's just me and if so fine, I'm just saying. Should I talk about the quality of the room now? This review is already to long so let me just say...Subpar. Not worth the $239/night. What can I say I'm annoyed and very disappointed. I work hard for my money and when I treat myself I shouldn't regret it and feel taken advantage of. But such as life right, all people care about is money anyway.

Great stay and great staff. Marcus was a great host at check-in.

Room was clean and well decorated. ServiceService at fromt desk and in on site restaurant was top notch. Staff very informative and ready to assist.

We were on 12th floor. We loved the room, and the private lounge.

Absolute worst existence I have ever had staying at a hotel.

Pretty good service, though the receptionist I first met seemed a bit distant.

The Omni is the only place I will stay when visiting downtown Charlotte. Fabulous hotel!

Modern, comfortable, amazing service. We'll stay here every time.

The hotel experience was a nice one. Staff was friendly, and the rooms were clean, and kept nice. However, our valet and parking experience ruined the rest of it. We checked out, and walked down to get our car. They could not find our keys anywhere. We had checked in on a Saturday afternoon, and they said our keys were not checked in on their paperwork Saturday night, and the gentlemen kept insisting that maybe we did not hand our keys over! Which was so frustrating because we knew we had! Plus, how would our car have even been moved if we didn't?! They went out to check the spot our car was in (and should have been in for 2 days because we never even used the service), and our car was not there! The panic began to set in because we live 8 hours away! How did this even happen?! My husband ended up finding our car parked in another spot with our keys inside!!! A bit frustrating we were even charged for the valet we never used, and this ended up being our experience.

Great location to Charlotte's Epicenter. They are currently renovating and updating many of the rooms so it can be noisy during the day. The staff is very friendly, helpful and professional.

Clean hotel, otherwise not the most pleasant experience. They left food in my room for days(food given by them complementary of messing up my reservations), there was no iron in my room, loud construction during the day and music at night, and pool was under construction.

Love the smells going thru the hallways. Great service and friendly staff.

Walls are very thin. Too loud. Had to move rooms. Toilet isn't working. Expensive parking.

pros: great tv with Chromecast, comfy bed, nice bathroom

neutral: room service was alright, could have used more alcohol

cons: noise pollution at night

We always book this hotel when we come to charlotte

I love the Omni. I ve stayed at Omni hotels all over. While all are nice this one seems more updated. The staff is very nice and helpful. Great convenient location that s close to all. The only draw back is it does get a bit noisy. Luckily I m a night owl.

The staff was very friendly and accommodating. No issues with the room and was tastefully decorated. Our stay at the hotel was for an evening to see a show at the Spectrum, which is walking distance from the hotel. Once we returned to the hotel we enjoyed some time in the lounge. The Omni is our choice hotel anytime we are in Charlotte.

The room was lovely, however the valet damaged my car key.

First and foremost, the staff is excellent. Polite and accommodating without fault. We stayed in what must be a pre-renovation room, because it was pretty worn out. When we first went to check-in, the room wasn't ready. We waited two hours and we had to contact the front desk to find out the room was ready. We were told that they would text us when it was ready. The pool wasn't always appropriate to have an elementary aged child at with the music (explicit lyrics) and the volume. The rooftop is pretty nice otherwise. Location is great with lots of walkable destinations.

Very nice. Valet honest and staff on top of their game

Every time I ve stayed here I have never had a problem. It s super convenient because you can walk right across the street to the epic center vs having to find a parking spot then walking. Employees are super helpful and nice ! I love everything about this hotel except I wish they had an outside balcony !

Staff was pretty friendly and helpful. The hotel itself was nice but the rooms could've been a little bit cleaner (i.e. bathroom floor was a bit grimey) but definitely still clean in general. It was also a little noisy at night but we were staying on a Saturday so that was kind of expected. Overall consensus: I'd probably stay there again.

Beautiful hotel with great service and friendly atmosphere. Bar is very nice and the breakfast is good. Breakfast is expensive though depending on what you get.

Very beautiful hotel right in the middle of center city Charlotte. It is right across the street from the Epi-centre. The rooftop pool and bar were wonderful. The drink prices are reasonable. The front desk staff and housekeeping were wonderful. Everyone was very helpful and friendly.

We stayed at the Omni for our anniversary after going Uptown for dinner. The room was nice. The fridge wasn't working, so we let the front desk know, and they had it fixed before we were back from dinner. The room was nice sized, comfortable bed. The only 'negative' is that the light in the bathroom wasn't great. And no fan. Other than that, it was an enjoyable stay, even if for only a night.

Love love Omni Hotel one of my favorite spot in Charlotte.

Great place to stay. Location was perfect and in the middle of everything. Loved the new renovations to the pool area. It was beautiful.

There was a coffee stain on the rug and the toilet had not been cleaned as I could tell what color hair the previous guest was. There was also something reddish pink on the front lip of the bowl. Otherwise a decent hotel.

We were two women sharing a room for our convention. There is no full length mirror in the room so it was not possible to get a good look at our formal attire before leaving the room. Most hotels will have a second mirror in the room somewhere, but this one does not.

The entrance from the lower level is a bit confusing. But overall, the hotel has great meeting spaces (I was there for a conference).

I just got married and my husband and I just wanted a little get away I made reservations for us we were so excited about coming to Charlotte just to get to the hotel an be told that we can t have the room cause my debit card did not have my name on it.. very disappointed we traveled s long ways just to be let down. I will never attempt to stay here again

I stayed there for a night while on a road trip. First impression: the parking garage, which is conveniently located right below the hotel. The look of the parking garage is run-down, crumbly concrete but well enough in shape to serve its purpose, and well-lit. An elevator takes me up to the lobby floor where the friendly and experienced concierge does the check-in, does some joyful smalltalk and skillfully persuades me to join the "select-guest" programme so I can save the 9 dollars the wifi internet would otherwise cost extra. So far I couldnt find any hitch about this, but I am prepared to knock off some advert calls. Somebody was quite diligent sliding payslip and further info material descretely under my door without me noticing. I also found the "USA today" newspaper there the next morning. I was also given a key for the mini-bar, but it had a discouraging plastic seal that would need to be broken so to make me feel like some alcohol addict burgling into my bosse's sacred whiskey shrine: we are not that desperate and anyway brought our own traveller's bottle. As mentioned in other reviews the shiny brand new look of the lobby doesnt quite live up to the interior of the actual hotel, which has the flair of a time-machine taking us back to the shoddy glory of the eighties. Everything is looking kind of antique, reminding of some gangster hotel movies, but clean and works. The wifi is medium-slow but works steadily, the view is skyscraper walls, and the ceiling is low, giving you a sense of boxedness. Actually all in all I quite liked that, I felt sweet nostalgia, relaxing in the armchair in the company of Jim Beam, listening to the faint noise of the city life down below somewhere in the ravines of the underestimated yet mundane working man's town. The hotel is by the way located in the exact center of town which makes for a great filme-noir good night stroll bumping into drunken hipsters and jumpy police officers. There is really almost nothing to complain about, except maybe that the breakfast is not included, rather expensive and complicated... please wait and be seated, please order, and wait, oh there is a breakfast BUFFET, why do I have to wait for it? The orange juice is sitting there next to the buffet, but I must not take it, it needs to be ordered. Cant I have the whole jug instead of ordering glass by glass and wait by wait? But tasty it was, and because waiters have a rather descriptive job title, a modest tip is in order.

Everything was great except room service takes a bit longer than expected

Recently visited the new pool. It's a small, but nice pool with a shallow and deep end. The lounge area is nice, but I would love to see some more shaded sitting areas. The drinks and food were incredibly overpriced though so not sure if I'd choose this place to enjoy some pool-side libations.

Fell in the bathroom, getting out of tub, due to no backing on rug on the floor. Front desk did not care

The room was very nice and we'll cleaned. The only complaint was that the valet desk was not manned when we arrived and it took 20 mins to figure out what to do with our car.

Omni Charlotte NC made my night fantastic. The Randolph Scott suite was perfect for my wife and I. Everything about the place was on point it's expensive but you get what you pay for thank you Omni for making my night special.

My experience at the Charlotte Omni was excellent. Prompt, professional service by everyone we encountered.

Kinda outdated decor, humid rooms. Excellent room service and customer service. Will stay again

Horrible experience, poorly trained staff, , problems with Wi Fi, I would never return or recommend!

Beds are so comfy. When we stay in Charlotte this is the preferred location.

Came with a group for the Belk Bowl, and service was really great!

Pure heaven!!! THOROUGHLY enjoyed my stay which was for a work conference.

First and foremost, if you're going to stay at this hotel from Thursday-Saturday, do yourself a large favor and make sure you get a room as far on the north side as you can in the front of the hotel.. This is due to a rooftop night club that has a permit to play LOUD music until 2AM. You can hear every lyric as clear as day and feel all the bass. Now to the other stuff - I thought the rooms were plenty spacious, as I was first in a room with a single King and then moved to a 2 Queen room. The only issue I had with the rooms is the cleanliness of the drinking glasses on the bathroom counter. They were disgusting. It appeared as if they had not been cleaned off after the previous guest (it looked like) used it as a toothbrush holder. The other one had what looked like dried saliva around the rim dripping down. To be fair, I did not notify the hotel about this, I just chose not to use them. Moving on - The catered food for our meeting was INCREDIBLE! The hotel ambience itself was very nice. The rooms, except for the music were great too. In fairness to them, the staff was very accommodating when I asked to be moved to another room because of it. The hotel restaurant was okay. The hotel bar was nice too, but the male bartender wasn't all that friendly - very efficient, but not sociable. The female bartender was a bit better socially, and equally efficient. The hotel is right in the middle of everything downtown. I would recommend this hotel overall because there is no hotel downtown that is not affected by the noise according to the concierge. He stated that all the hotels complain about it, but there is nothing they can do as the nightclub secured some kind of permit from the city to where it can't be stopped.

Great hotel I stay here a lot when in the Charlotte area. Love the new renovation it has done. Staff is very friendly and always wanting to help.

I DO NOT recommend this hotel!!! I simply was browsing the site searching for prices. I did NOT mean to book this hotel!!!! I have all my information saved to Priceline, bc I use the site for all my traveling needs. When I called, 5 mins after booking, customer service refused to return my money, as well as Omni, and basically said "oh well!" So i was forced to get up, out of my bed at 11:44 at night and drive to a hotel DOWN THE ROAD! Then when checking out at the hotel at 8am, bc I have to go to work, now $212 in the hole, not to mention I "booked" a king size room and was put into a double queen room. When I tried to call the front desk, a busy signal ran back in my ear. I had to use my cell phone to reach anyone. When I did, the staff told me they had no availability. How convenient! I had to pay an additional $44 for PARKING!! Customer service DID NOT help here either, they simply said "I should have used valet. All vehicles parked in the Omni parking garage has to pay parking fees. Have a great day." Hung up! WHAT!!!!! I didn't want to PAY $27 for valet but if I would have been told I would have been paying DOUBLE, I would have bit the bullet as I was made to while booking the hotel! Breakfast was NOT complimentary! Not even coffee!!!! I would say I'm highly dissatisfied!!! Thanks for not helping me! I would stay away from this money hungry hotel where they care about money and not the person!

Rooms are large, though dated. I found my room smelled very musty on arrival, I woke with a headache and nasal congestion as I usually get from musty spaces. Given the room was over $200, I won't be staying here in the future.

When we checked in we were informed that our room was facing the Epi Centre and that they can play music until 2am. Right outside our room was also the bar and pool where there was a DJ. We also were not aware of a college football game that cause the hotel to be at capacity. When we were told which way our room was facing it was basically a too bad we can t do anything for you situation. We were told all rooms were taken, we could not even pay more to upgrade to change our room. I saw zero mention on their website about the fact that some of their rooms face this direction or the potential for loud noise disturbance until 2am. My choice of hotel would have changed due to this most likely. My husband and I were there to celebrate our anniversary and have a relaxing night away from our two toddlers. We got a night away in a hotel room where you could feel the bass from the music and hear all of the loud drunken people until all hours. Otherwise the hotel was very nice and the bed was very comfortable but I will not choose this hotel again, at least not without calling and making sure we would NOT have a room facing that direction.

It s a great hotel but if you stay don t not leave any of your belongings in your room because it will not be in the room when you get back. Left item in room when checking out and called the hotel 10mins after leaving only to be told house keeping didn t find it. Continue to push issue but they swore there staff didn t have it, which was a lie. I don t trust this establishment anymore and will no longer stay here

Excellent hotel rooms and friendly staff. Located in the heart of downtown Charlotte witch makes it a prime location for anything you want to do downtown. Highly recommend visiting the bar and restaurant while you visit the city.

From the valet to the hotel employees they make you feel welcomed.

Great sheets. Beds are quite nice. Bar was awesome. Check in was super speedy. There is a hint of noise from the epicenter. But when the air is running it isn't too bad. Room service breakfast seems exceptionally expensive. 11.00 plus delivery and forced grat for coffee, juice and toast. But otherwise I'm very happy with the place. Walking distance to so much. Great service. I'd stay again but would not break the bank to do so.

From the moment I pulled in to park my car, I was greeted by the staff and welcomed to the hotel. They pointed me in the right direction to get checked in to my room. Getting the key and finding the room were simple enough. The room itself was clean and neat and had a fantastic layout! I would live to date at here, but the water pressure when the toilet flushed was low and the shower drain was stopped up... which is just disgusting. We were here for a conference and the hotel arranged all the food. Everything served was wonderful. They even had delicious vegetarian options and I was in heaven. It's also within walking distance if the epicenter. If you find this review helpful, please press like below.

Love it the staff is very helpful and the area is near everything

Located right in the middle of the city, right next to all the bars and clubs. The staff was friendly and polite. The rooms were nice and comfortable. My only problem was with the shower head; I wish it had different pressure settings. Overall all though, it was a great stay.

Wonderful experience! Room was clean and staff was friendly and accommodating!

Hotel was under construction so the pool was closed. Location was only one block away from epicentre. The room was nicely renovated. Friendly staff and easy check-in.

Great hotel, great locations, I would highly advise to stay here!

Like a few other people, I have to say that the hotel itself is nice, but there are a few things that do make the experience at the Omni a little so-so.

Before arriving at the hotel, I had gotten the information that the parking was free. When we did arrive, however, they only offered "valet" parking for $20/day. We were not to happy with handing over our keys and let other people, not only drive our car, but also keep the keys. We were informed by the sort of rude valet-guy that if we didn't like it, we could always find our own parking, but that it would be more expensive. Next, as we await a baggage cart, the same rude person began to tell us that in no way can we bring our own bags up to our room after loading them up. They said to go straight up to the room and that they will bring our things. We're not really the kind of people to leave all of our belongings with strangers so after insisting that we take care of it ourselves, the rude guy gave us a snarky answer of "fine, go then".

The experience with reception was not any better. When we asked about the parking, we really just caught attitude. The overall feeling at the Omni is that you're being nickel-and-dimed. I don't know about a $6 bottle of water for example. Kind of makes you weary of touching anything in the room in fear of being charged.

What really gets to me with the Omni is that they charge your card $50/day you stay there. "Just in case you break something". Three days after my stay, I have still not been refunded the $100 they charged my card for my 2-day stay. Not something I appreciate any hotel in the world doing. Imagine if you stayed for 2 weeks which is not completely abnormal. They would then charge you an additional $700 dollars.

Final negative remark is that if you are not a fan of bands playing, loudly, until 2 am, this is probably not the ideal stay for you.

On a positive note, the rooftop pool is a nice experience and the hotel is conviniently located just next to the Epicentre. Would however, rather book my next stay at the Westin where the service and rooms are better, even though it's further away.

Everything was great, except for the valet parking. $27 fee that they don't tell you about in advance, and just a bad setup overall.

Good stop , comfortable and convenient location downtown staff is very professional

Service was very good and everyone was nice. I had a lot of trouble with the key cards not working but they replaced them in a timely manner when I told them. They need accesible stairsto go up so that the elevators aren't the only way to get up. Overall good location and I had a nice visit.

The room was very nice, clean and comfortable. Housekeeping was unobtrusive and kept my room fresh and clean. The shower had hot water. The staff was nice and accommodating.

There was construction on the pool, courtyard, and in the area of the lobby by the meeting rooms. It was not noisy. The debris was well contained.

I stayed 3 nights. On Saturday night, there was loud music outside until 2am. There was a group of people talking and laughing loudly in the hallway. Security was called. Sirens we're heard multiple times during the night.

I was able to walk via skyways to local restaurants without having to drive. (There is a paid parking garage below the hotel.)

Overall, I enjoyed my stay and will return again.