Northern Gas and Power (NGP) Reviews

Excellent service by Gavin Taylor and Anthony Price

Customer care is excellent, I dealt with one member of staff, Richard Murray, who was very personable and efficient. Good rates and contract options.

David Pycroft has been our Business Account Manager for over a year. He is always helpful, professional and goes the extra mile. If we have any issues we know that he will solve them for us. Based on David's customer service I would recommend NGP Ltd to other organisations.

Fantastic service, very happy with the results! Would recommend.

Ben Roberts was extremely helpful, patient and explained everything extremely clearly. I had a lot of questions and he was able to answer them in great detail. The service was brilliant and were always available to help. I am extremely pleased that I decided to use them as it was so quick and easy to do!

Appalling, harassing phone calls. If there was an option of zero stars I would have selected it.

I'm a GP Practice Manager we are currently been contacted on an almost daily basis by this company.
I/We don't care if the gas and electricity has come down we are currently trying to deal with the biggest thing to effect this country since World War 2 when you ring us up on a daily basis you take a phone line which one of my patients may want to use please stop until at least the Covid -19 pandemic is more under control. Andy Grimshaw.

So glad that I let Kia Davis signed me up for this new service. I was not ready to change but Kia convinced me. I have had horrible experiences but I think I made a good choice. Very excited to be a new customer.

DISGUSTING policies & procedures, cold calling at least 3 times per week!

we've known Chris Milne for a long time and we were confident in him brokering our utilities. he's done a great job.

We have worked with NGP since 2018 and I have to say that the way they have helped our business has been incredible.
We have worked with many energy consultants and had advice on procurement of contracts from a number of different firms, however, nobody has came close to what Jake has done for our business.
Jake has a professional manner and nothing is a problem for him. He is extremely professional and diligent and his knowledge of the energy market is second to none.
I would certainly recommend Jake and look forward to having him advise us and take our business further.
808 Bar & Kitchen
Director

Great service from Dan Bowditch at NGP
He was most helpful, not pushy, just said what needed to be said.
Contracts set up quickly with no problems.

Gail Tye was very helpful in getting everything I needed over to me in good time, she was very helpful when I sent queries over to her regarding billing.

Excellent service from Gavin Taylor and Anthony Price

Great service with Jane to the point Energy contracts were the least of my worries. No hidden agenda and so professional, hassle free, sign with NGP!!

Jon was very helpful in supporting me and my business

Tom Robinson was my contact and he was painstaking in his search for a long term deal that met our requirements. I have to say it wasn't entirely smooth running, but he didn't give up and in the end, we got a deal which suited us well.

Thanks Chris milne for sorting out my electric at the barn consett

Received a great service from Northern Gas and Power from Nathyn M and Scott R. They were very efficient and helpful. Very happy with their service!

Excellent 5 star service. Effortless process to meet the business needs
Lee Richardson was professional, helpful and friendly
Would recommend Northern Gas and Power A+++

We used Northern Gas & Power for the first time this year. We have received excellent service from Scott Robson . Scott kept us informed every step of the way and made the switch over very simple as well as saving our company money.
Thank you Scott Robson.

Really great people to deal with, found us really good deals in electricity, and helped us to work out and absolute night mare of a problem with British Gas. Scott Robson was our consultant and he was extremely helpful, great to talk with and enjoyable with a bit of banter. Would highly recommend this company to anybody!

Amanda got us a great deal and made the process easy and worry free.

This company is a con watch out pressure sales big cons told us we would save 30 percent off business bills load of rubbish rang from mobiles doing con and then ring from recorded line so all lies are not recorded cost us 9600 for three months big cons do not touch them do not deal with it try and tie you in very bad contracts please be safe stay away

Bradley O'Keeffe of NGP has helped procure our latest contracts and his knowledge around the market and savings against competitors are fantastic.

Halsbury Travel LTD - Bradley OKeefe is our account manager at NGP and helps procure our contracts and advises us whens best to extend. highly rate NGP and my account manager

Both Amanda and Danielle, who acted on my behalf, were very professional and polite throughout. They both accomplished the full process of switching my provider, to a cheaper company, leaving me very little work to do apart from answering a couple of phone calls.

I dealt with Christopher Milne on behalf of The Black Swan Gin Bar in Alnwick. He was very professional and went above and beyond to find us the best deal possible. Highly recommended!

After numerous nuisance calls and problems with total John Dent has helped me claim my money back as we were in lockdown and were in disagreement with our supplier. Thankyou John a credit to

Used these guys a year after moving premises, saved me loads on what I was paying before and made it nice and easy for me. Cheers guys.

Great service, friendly professional staff offering fantastic rates and options. Highly recommended.

Rewarding place to work, plenty of incentive to perform and always follow through on promises to staff. Management push to get the best out of people in a very competitive industry without resorting to unethical tactics or unfair treatment

Michael Gates dealt with all my energy contracts last time around. very happy with everything.

Kirk wilson arranged a contract with British Gas for us. We were asked by a local partner in warrington to get in touch. It has been a breath of fresh air dealing with them and we are happy with the experience.

Emma Steele is my Account Manager and I could not cope without her. As a company we have quite a few premises which she has been able to handle all of our renewals. If I have a problem she is always at the end of the phone able to help me.

Terri Harwood goes above and beyond to manage my Energy contracts on multiple units, she found me the best deals and saved me 00's if not 000's over the contract period. very organised and efficient and always there when needed. one less thing for me to not worry about knowing my energy contracts are in her hands. A*

The customer service shown by both Scott & Emma has been exceptional. Very proactive and their guidance has been invaluable

Professional service received from Faraz helping me secure a great deal for my business!!

Dealt with Scott Robson, who was very efficient and made the renewal of our contracts easy.

Jessica was really helpful and explain everything to you made it all easy

My energy consutant, Trystan Coleman of Northern Gas and Power, has done an exceptional job not only for me, but also for those to whom I have recommended him. His courteousness, enthusiasm, conscientiousness and attention to detail put his approach to customer care in the highest bracket. I have no hesitation in recommending him to anyone.

iv been working at NGP for 4 months now and i can say im glad i left my previous job within the goverment to come and work at NGP which was a very tough decision for me. Here's what i think..
What a great business, environment and a very diverse organisation..the salary is well paid and sales staff are highly rewarded.. business is closed during most of christmas so staff get extra 2 to 3 weeks holidays aswell. The company has grown from 10 to 350 staff and by end of 2018 they will be employing 600 staff, this is amazing news not just for the business but employment in the northeast and giving people the chance to get back into work and earn real money..The business had a massive yacht party in malta for the staff, held a 2nd year annual event, early finishes, staff partys in newcastle and treats here and there, and all that has happened in the 4 months i have been here..well done NGP and Thank you

The customer service is great, and I would highly recommend Chris Price.

I have wasted hours and hours dealing with Electric Companies and brokers, I have 5 meters so you can imagine how much I look forward to another round of talks. It was a lovely day when MIss Levi McKay from Northern Gas and we will not waste your time unnecessarily called.
Sent her the MPAN numbers and she took care of the rest. Lovely not to be pestered. Levi was very polite and took care of the details. I must have been a pain in the neck. Well done Levi!!

Amanda and Danielle were very helpful in helping my company sort out our energy, as previously we were having a lot of trouble with opus energy. Amanda and Danielle did an outstanding job at sorting it out and made it stress-free. They are great at calling back when arranged. i have hesitation in recommending them.

Andrew Dawson at Northern Gas and Power was exceptionally professional at all stages of the negotiation and at no point made us feel pressured to make a decision. He called when he said he would and we were not harassed by constant phone calls. Would highly recommend.

Been using Northern Gas And Power for a few years now, after problems with our previous broker they were a breath of fresh air. Never have any hesitation to renew through them as they simply present the new price, explain whats what and then i sign the contract with the supplier, couldnt be simpler. Really saves me a headache!

I have been dealing with J Tarren who is the utmost professional, thorough and explains everything so you can understand.
Changing provider is a daunting task for most but J Tarren has made the whole process a doddle and taken the stress out of a task we all need to do more often.
Thank you :)

Friendly and efficient service, on a job we all don't have time for. The pleasant but constant calling from Jane gained our business.

Used NGP instead of searching for a new contract independantly. There's been a few hiccups but overall I am happy with the service. Scott Robson has been fast to resolve any issues. I would recommend them.

Have dealt with NGP they set up my current contracts and also have extended my future contracts saving me time and money!

Hassle free and made simple, great service and with a smile, All 6 of my accounts under one roof a slight hiccup but not at the fault of my account manager and constant communication no need to look again thanks Jane

James from Nothern Gas and Power has been brilliant in help me through the process of changing supplier. Would highly recommend.

I received a call from Dan Bowditch regarding our Electricity renewal.He was very polite, patience, and his knowledge was very impressive. Nothing was too much trouble for him, which made it easy for me to sign up for three year contract.

Jon dent although not dealing directly with me was fantastic and was very patient and understanding. Thanks Jon do far so good look forward to seeing the benefits

Bradley Okeeffe was recommended by my mother as she has used him for the last 4years as a energy consultant. Bradley has sorted out all my contracts and given me a brilliant service

Amanda really made things simple for us to change providers and get a better deal on the utilities at our Branch site. She took the hard work away, was easy to talk to and explained things really well, plus she got us sorted quickly. I would thoroughly recommend her team. Thanks Amanda!

After a bad experience with utilitywise Faraz and laura couldn't have been more helpful with sorting our new energy contracts. Will definitely recommend NGP.

Knowledgeable and Efficient

Worked with Gavin Taylor and Anthony Price at Northern Gas & Power last week to review our utility contracts which are up for renewal later this year. They were knowledgeable of the market and were able to obtain decent savings compared to renewal quotations received by myself. I would recommend for an efficient review process.

We recently changed over our business energy accounts, that were spread over 4 separate companies, to one overall supplier. NP&G took us through the entire process with faultless accuracy. Our consultant, Sonnie Terry, was extremely efficient and always on hand when we needed advice and guidance. Very happy with the service provided.

It's always worth reviewing your gas and electricity prices but it's a tiresome job. Dan Bowditch from NGP however did all the hard work and helped us to lock in competitive rates on our Gas and Electricity for the next five years. Dan is extremely friendly and helpful. Would recommend.

Dan Bowditch is efficient, friendly person and a credit to the company.

We have had a lot of issues with out current contract and oveare been overcharged and claiming refunds we are owed. We have had regular contact from numerous people at to northern power to help us out and the rates seem better we can now save money we don't have time we contact Jon

Excellent company so far. Northern Gas & Power - specifically Craig Boyes - deal with our business energy supplies.
Craig is extremely helpful and knowledgeable, always keeps me informed and is very good at dealing with the many scam phone calls we receive from so called current suppliers!.
Would absolutely recommend this company.

Catherine Hillis has been an absolute stalwart of your company,she is so on the ball and has always provided 110% customer care for me and my business,through catherines service i have learnt to trust NGP and wouldnt use anyone else,she deserves a promotion and a payrise for her excellent service

John Dent was very helpful and is a credit to your company

Cold calling and being particularly insistent even though told in first part of call that we only deal with Energy suppliers direct for our business. I tried to stop him from reading his script and was told he wasn t going to be stopped and was going to tell me his information. Sorry! Not acceptable. Sooner the better these companies all go the way of Utility Wise and disappear altogether. I have more to do than answer unsolicited calls to my business for a service I don t need and would never use after a bad experience in the past.

What an amazing service from Jon Dent - Senior Corporate Account Manager who has taken all the stress and hassle out of sourcing new contracts for us and hopefully some compensation from our previous supplier too!! We can't highly recommend Jon enough for making this transition so easy and lovley to know that he will be the only point of contact for everything.

Jon Dent is very professional and has went above and beyond in issues we have had using our previous broker black sheep utility. Thanks John we at TGP appreciate your honesty and help.

Been sorting out the change following demise of the previous supplier. Worked with Dan Bowditch and he did an excellent job of sorting out our arrangements. Very helpful guy and excellent customer interface skills!

I have been working in the admin department for Northern Gas & Power for over 3 years now. This is by far the best employment I have been in. The environment and atmosphere is great, and the people I work with are even better! The business has expanded significantly since I started. Just to give an idea, when I started there were only about 10 staff in our little office in South Shields, however, now NGP employs over 350 staff over 5 different countries! The company continues to grow!, and I am extremely proud that I have been a part of that growth and have enjoyed the numerous benefits that come with it.

I have asked this company to remove me from their cold calling database six times now. After a fake apology, nothing is done - as further calls come in at least once a week, and have done for many months. It is not straightforward to screen the calls, as the cold-callers use a variety of random three letter abbreviations, pretending to be another company.

I simply would never consider using them now, as they clearly have no interest in responding to polite and reasonable requests, and happily flout basic legal obligations such as checking their data with the TPS.

Chris came in and did a lot of work with the regen team. Happy to work with them again.

Excellent work from Chris who has been assisting Thurrock Mind for a few years now!

Very pleased with the contracts Anthony and Gavin put in place

Dealt exclusively with Ausitn at NGP. Great to have a single point of contact to take all the usual hassle out of the business energy renewal. Great service and very professional

Great company to deal with, we always deal directly with supplier but after my initial conversation with Senior Business Account Manager Scott Robson, I decided to find out what rates he was able to offer us. he was so friendly and helpful but professional with it, Corporate Sales account Manager Emma Dunn was also very friendly, helpful and professional and quickly came back with some options for us, the whole process has been very stress free and we have been kept informed of everything that is happening, would highly reccomend.

Rude, felt like their call staff were just trying skip perfectly valid questions just now when I asked why they should want to speak my account manager. I just don't understand; you're not trying to sell us anything, we don't owe you anything, we don't have any contracts between us, what could you possibly want other than to waste our time or have charity?

Amazingly Courteous & professional, I would be happy to chat with them anytime if the service provided to date reflects the service moving forward.

Jasmine has us covered and is willing to put in the work required ironing out the quirks wherever they have arisen, pleasure doing business together.

Very good customer service from NGP. Joel Pearson found the best deals for our 3 sites for both gas and electric. I would highly recommend!

From the first phone call our contact James has been most helpful in organising a less expensive electricity deal for our local chapel. He has guided us through the various steps and explained all the paperwork in plain language. Our current contract runs until December when I am sure the change to the new deal will go well. A first class service.

Excellent service from Conor Kirkup - Northern Gas and Power , extremely helpful and professional throughout negotiating our gas and electricity renewal contracts. He was able to answer the any questions I had and took the time to explain everything very clearly

Amazing work from John Dent. A pleasure thanks for all your help hopefully see more benefits soon!

I have worked with Damon for 12 months now and find both him and his team the friendly, knowledgeable and professional.

Conor Kirkup excellent service and very friendly & helpful which is always a bonus. Thanks for all the help!

Great company so far we have had no issues. We speak to Jon Dent

Scott got us a 5-year fixed price gas contract at a good rate. Thanks

Keep calling me despite numerous requests to remove my company from their call list. pretty sure these 5 star reviews are fake.

been getting calls from this company for over a year, everytime I tell them I'm not interested and ask them to not call back. Still getting the calls, awful company.

Excellent service from Donna Hornby - Corporate Customer Care & Account Management.

Donna is extremely professional and resolved my issue very quickly.

Great customer services, friendly but professional attitude. Especially from Nathan and Matthew

Using Northern Gas and Power took the pain out of renewing our business energy contracts. Scott Robson was knowledgeable and efficient. Great customer service!

Bradley and David were both friendly and approachable and will hopefully save us a lot of money!