North Florida Special Care Center Review

Rude and unprofessional behavior, as mentioned by one reviewer, is one thing, but I question this facility s ability to rehab a skinned knee. My brother entered rehab because of issues with falling, but he could walk with a walker, feed himself and use his tablet to entertain himself as well as communicate with the outside world via email. After months of rehab, he is now essentially a quadriplegic and was told that this facility could no longer keep him because he wasn t cooperating with the therapists. Coincidentally, their notification that he would have to leave, coincided with his insurance coverage running out. I pray after surgery on his neck, he may recover some function of his legs and arms, but given these people did nothing over a several week period as his condition worsened, the time factor is against recovery. All this occurred under the cover of Covid while the family could not visit. Stay away from this facility!

I posted this earlier today but don't see it anywhere. I have tried to call my aunt for nearly three weeks now. They won't put the phone where she can reach it so it just rings and rings, then when you try to call their front desk it rings and rings also. My cousin let me know she is ok otherwise I would not even know about my dear family member.

Great volunteer location for student because all therapist and nurses teach and respectful of the patients and the students

This facility has a lot of caring workers who go above and beyond the call of duty. Some changes in department heads have made for positive differences in the building!

My wife's sister is in there now. She can't get up to use the bathroom, she tried to notify someone she needed help, but nobody came and she wet herself and the bed, I had to CALL them because my sister in law couldn't get anybody at the place to come help her. They were rude and hung up on me! She's burning up from the heat in there, and when we called, we got hung up on...AGAIN! And my sister-in-law has only been there TWO DAYS! I can't believe that this place hasn't been sued. If this continues, I'm calling a lawyer.

If you re looking for a job here, I suggest you keep looking. The residents are sweet and honestly a great part of the day, as well as the visitors not all of them but most of them. Working here they just take advantage of you. The nurses are straight up mean for no reason. The front acts like they care but truly do not. They use people and when it s not convenient for them anymore they let you go after working you so hard. Second week working there I was ask to come in from 8-7 after already changing my original time twice before, I agreed and after weeks of coming in early and leaving late I was burning out so I stopped, literally a week after I stopped, I was at the hospital with proof and everything, I came in my next shift and got FIRED. While knowing I was in the hospital. Honestly I am a lot happier now and realized I don t want to be working in that kind of environment, a lot of good people work there though that I personally like so much and made me like coming in to work even if it was just seconds of seeing them.
When it comes down to the residents it s awful to work there and see everyday what they deal with. Hearing the residents scream for help and seeing how they get ignored is truly heartbreaking. They don t deserve that at all, I enjoyed helping them the most I could and hearing them tell me they felt better since I had started working there was truly amazing. But seeing the way they were being cared for is devastating, having them call the front for help with BASIC needs trying to get help for hours and just being ignored is not what should be happening. If doing your job is so hard and you can t take care of the residents DONT be a NURSE OR A CNA. These people count on people there but get disappointed. I don t think anyone who is looking for a nursing home should chose North Florida Rehabilitation and Specialty. Take your loved ones somewhere they will actually be cared for by people who CARE.

Love working at North Florida Rehab, a lot of really good people, not everyone, but some special folks.

Please if you can find another facility do not allow your loves to come to this place... they are not attentive to the care and concern of the patients and their family!!!

My mother was a resident at NFRSC for 18 months, and I have watched this facility go downhill that entire time. Most of the staff is rude, unprofessional, and unhelpful. The facility is dirty and smells most of the time. Call bells are not answered. Residents are pretty much on their own, so if assistance is needed, they are out of luck. My mother had several falls while living there, and I attribute it largely to unavailability of staff, and the very cramped quarters of the rooms. I would not recommend this facility to anyone for any reason! Look elsewhere.

They don't have any qualified health professionals & the staff doesn't care or take care of the patients who r in here.

Dr. Laura and the staff at Millhopper Medical are fantastic. They helped me recover after a serious automobile accident. I highly recommend their treatments.

terrible place my mother is a resident here and I would not recommend to anyone currently looking for an attorney to deal with these folks. Staff and management are rude and the director Barbara was no help!!!!!!!!! I would give this place 0 stars if I could.

I wouldn't even give this place a one star. Management (station two) unit manager treats all her staff like there slaves and is very rude and nasty. She makes it impossible to work there. Everyone ends up fired for stupid reasons or quits cus of her.

This place needs to be shut down asap. Do not let any loved ones go here. Let my dad go 5 days with no dialysis. Never gave him his meds. The list goes on and on. Rudest staff ive ever dealt with.

I had my husband in there for just therapy.. They abused him soon hard. .he ended up with Parkinsons.. What him for over a month he

Constructive communication typically gets good results when something isn't right. The people running things care. The night crew, unsupervised, can be difficult. Again, communication is the key. Don't just complain.

NEVER, take your loved one to this place or should I say house of horrors, my grandmother was treated horribly by these people, the CNA staff lack the capacity for compassion, they make snide remarks about the patient's, and their lack of care and concern is laughable at best, I will be making a formal complaint against this company and it's employees forth with, PLEASE if you love your family member DO NOT leave them in this hell hole!

My grandma has been staying here for about 3 weeks now. Every time I come to visit, I am greeted by warm and friendly staff and a clean environment. Always a 'hello' or 'welcome' by the front desk staff. The nurses always acknowledge us as we take walks. Tracy, who is my Grandma's nurse, is the kindest most helpful person there. He checks on her frequently and provides exceptional service by chatting with us both. I feel very lucky to have her taken care of in such a great environment. Thank you!!

Place is a nightmare. But they all are. Make it obvious you are keeping an eye on the care

Dr. in ER recommended it (he is also the dr. there) and I thought it was part of North Florida Hospital - it is NOT. In the first 6 days there, when requesting a bedpan, was left in a wet bed or worse when no one showed up from 20 min. -1 hour 10 min. Having no advocate but full faculties, I had to get nasty in order to get the nurses to pay attention to me. Finally 3 nurses were assigned to me that came when I buzzed, gave excellent care when assigned, and actually said that they would miss me. My poor roommate had some memory problems, and was constantly antagonistic 24/7, in spite of my trying to do things to help her. I finally transferred myself to a different facility in Gainesville, that in 24 hours got more done than in the 15 days stay here. OH, and the day I left, an HOUR before I left, I was filling out my "Admission Agreement" ...that I re-dated to the date I left. VERY poor service, with most nurses 'processing patients' to get their paychecks. Do NOT recommend.

This is a tough call. There were a couple of caregivers that were amazing. They really went out of their way to help us out. Here's the problem: we shouldn't have been able to tell which staff were on by the state of our family member.

If the aforementioned angels were not on duty, I could expect my grandmother to be covered in old food, her wheelchair to be covered in food and debris, items to be missing, medication to be administered in whatever manner they felt like (or not at all), no bath given, hair not tended to, undergarment soiled, and bathroom dirty (which is so strange because she was basically bedbound at the end of her life... who's going in there to use the toilet?).

Before her inevitable decline, she was taken to the dining room only when someone could be bothered. Otherwise, she waited in her room until the lukewarm food was brought to her at a ridiculously late hour. Family members cleaned every other day because the staff could not be depended upon. Her room was one of the few that generally smelled nice, and was tidied. When we went around with grandma in her wheelchair, we would invariably see call lights flashing for minute after minute after minute, while staff milled in the hallways talking to one another. There were times that people were literally yelling "HELP ME... HELP ME..." during the entire time we were there in the halls, but no one went in to check on the resident. Maybe they always said that, but it was very unnerving.

When we called from offsite for emergency reasons (especially at the end, when we were trying to ensure she even ate or saw a doctor), the phone rang and rang with no answer.

I say this is tough because, unfortunately, from what I've heard it's the same everywhere. An employee's mother is temporarily at another facility and has been left to wet herself rather than get her call button responded to. Nearly every detailed review of these kinds of places talks about them being dirty and unresponsive. Medication and personal items go missing. This should not be the norm.