Norrod Computers España Reviews

Super service! And despite the "VAT away with it" days of the media market, you can still find a nicer offer at Paradigit

Outrageous, you have to imagine that you have a one-year warranty on a product purchased from Paradigit, but once your device has been damaged, Paradigit will remain silent after countless emails and phone calls.

I personally have never had a bad experience with Norrod or with Paradigit and I have been going there for 20 years. There is really a lot of knowledge and you get honest and good advice. If I want to do an update, I always spar with the boys about the smartest choice. Also by phone, by the way.

Norrod was taken over by Paradigit a few years ago. They were first in Steentilstraat and that was all fine. In that time I ordered several computers from Norrod. After they moved to the Westerkade it all went down.

My last experiences at Norrod (from 2012-2013) were very bad. I am a positivo and don't give a 1-star review anytime soon, but Norrod deserves it. Repairs were suggested to my computer that were not necessary, the right items were out of stock, it's an expensive shop, I got bad advice, the staff were very arrogant ('we are the techs, we understand it so we are always right ') and very unfriendly.

In the end I had to pick up my computer and have it repaired by someone else. I then decided never to buy from Norrod or Paradigit again and that is not necessary because there are excellent alternatives available in Groningen when it comes to standard computers but also custom builds.

Relatively lower price and assistance to get the right choice to fulfill your need

All for the PC / laptop. Competent personnel, and no waiting time for repoaration and for rectifying a malfunction. They arrange that on the spot. ready while you wait.

The Foscam FI9826P was delivered super fast, very well packed and works properly, very satisfied.

Good and fast service and good prices.
Definitely recommend Norrod.

Here you will be well assisted in the computer field. Staff is knowledgeable.

Saturday, May 16, I returned my laptop to the Groningen branch with the words of a staff member there: it may take 2-3 weeks before he returns. I asked if he could be sent to the billing address and that was no problem.

1.5 week !! later I received an email that my laptop had arrived at the repair shop and that from then on it was 4 !! Weeks could last .

Emailed with Paradigit, response ... sorry etc ... meaningless answer ...
I did not hear anything for a long time, so I got the alarm again. Long wait for the phone, not very pleasant. They went to look and yes, there was movement!
A day later there was an offer for repair. Repair of a broken hinge, had to be done within 1.5 years after buying a laptop of 799, really. 848.29 costs! And it was NOT covered under warranty. I was also allowed to receive the laptop back, which costs only 74. I immediately ( 11) transferred that 74 under protest and contacted Paradigit. The laptop would be returned.

However, what happened ... no laptop. So I called again. Nobody knew what was going on until 1 went through and eventually the laptop arrived at the Groningen branch on 19 June. Another week lost for no good reason.

I then brought my laptop to a local repairman who can repair it with original parts for 140, or in the cheaper gamma way for an amount around 40.

I left this story with Paradigit and made a proposal for satisfaction. Paradigit doesn't want anything, answer sorry etc .
The laptop has been on the road for so long because of the repair service not because of Paradigit. No Paradigit, I delivered my laptop to you for repair and not to the repair service. YOU are responsible!

All in all, my 1.5 year old laptop has been gone for an unnecessarily long time, it has not been repaired and it also cost me money.

Paradigit, 1 x made a purchase but absolutely NEVER NEVER NEVER again! Service is for crying!

Bad quality. Send you a laptop before repair is fixed but factory will damage the cooling. Also how bad your laptop is after three times they can only do something else. Communication can also be improved. Because they cannot take into account emotion and other circumstances that only allow them to grin

Very bad service! Unfriendly and totally unmotivated employee. Definitely not to be recommended. We made our purchase at the competitor, where we were well helped!

Here we bought a JBL control X wireless set in the outled at a very competitive price
Payment was smoothly arranged ...... and thought this will take longer because they are closed on Mondays .. tried to follow my order .... but nothing happened !! all of a sudden everything accelerated 0.30am mail order was sent in the morning 7am mail is on its way and delivered 2 hours later in house ....... Chapeau people !! that's how it should be .. well organized.
PS, not to mention the purchased JBL set was a good choice to perfection

Good shop, have been coming here for my parts for years.
Best of Groningen!

What a service. Happy with the purchase. Step by step, the employee went over the laptops with me. Being able to make a choice, so that you now have a customer there.

The phone is not answering, have called so many times and still not helped. We do not live in Groningen but drove back for the 2nd time. Now it is still not settled and another 25 minutes called and put on hold, we are done with it.

Not available by phone; I've already called a good ten times over two weeks and different times, but never get a call. The service by mail takes a long time and is incomplete. At the time I bought a charger for my laptop in the store - this one is broken, but they make it very difficult to get a new product / money back.

A while ago, but I bought a laptop here and had to take it back up to four times. Every time I lost it for two weeks and after one of the "repairs" they put too few screws back so that it almost fell apart. Eventually they got a new one and they also wanted me to pay extra.

People think that this store specializes in what they do ... I'd rather go back to the Media Market than ever buy something here again.

I still call this store Norrod. I often compare the prices that Paradigit uses with the prices at the MediaMarkt (directly opposite) and make my decision based on that. The service at Paradigit is generally more personal than at the MediaMarkt, while the prices do not differ much.

It seems like a nice shop with sufficient supply. I have been a customer since 2000 when I bought my first computer at norrod. Now Norrod has been taken over by Paradigit and Norrod seems to have done little good.

I bought 2 printers that immediately broke a week later, maybe I should have spent a little more than 45 euros per printer, but that does not mean that the printers can break immediately. The printers were gone for repair for over a month. After picking up the printers, both printers turned out to have no ink cartridges and the paper drawer of one of the printers was broken.

Back to the shop, the sour-looking employee gave one printer two cartridges from another printer for the other 1 new one, we had to buy the others ourselves.

When I returned home, one of the supplied cartridges no longer contained any ink.

I am sure I will no longer do business in this store.

Expert advice. Glad there are still stores like this.

Broken PC and deadlines, very annoying. Right part immediately received with good advice about the installation and how to get the most out of your machine.

Expensive screen ordered. They indicated that they could deliver it within 2 days ... 3 days later ... nothing heard, no mail or message received. So I call customer service. Here I then dta 1:17:00 on hold. (Yes, really ... over an hour !! ??). Then the customer service employee says that I can expect my package within 1/2 days. Well ... again 2 days later ... package still not received, and still no message or email. I call again ... my screen is suddenly delivered 2 weeks later. I nicely canceled the order. I'll buy it from someone else. Thanks for the bad experience and the wasted time.

Nice shop with a lot of loose PC hardware. Employees have a lot of knowledge and are very helpful.

Good for building your own computer from peripherals.

The product I ordered did not work properly. I had sent an e-mail about this and I received an e-mail almost immediately with the message that a new product was being sent. Top service!

Waited 6 weeks for an ordered laptop that eventually did not arrive. Customer service responds as if it is the most normal thing in the world after they promised 3 times that the laptop would really come that week (3 weeks in a row). No apologies, no compensation, no laptop.

I bought a laptop, but the specifications turned out to be incorrect afterwards with the specifications on the website. Brought laptop back and got my money back without any problems. Top service!

Do not keep appointments. Do not respond to mail and are hardly available by phone. They do write off money at lightning speed, but crediting takes weeks. In short, think carefully whether you can order your products elsewhere.

Good service! Take the time for you to help you and to weigh the pros and cons of a product more easily.

Repairs take much longer, poor communication, if they say we call back tomorrow they do not say that repairs are done but have done nothing with them, repairs take too long.
Many warranty problems with a laptop that broke down after a year and a half (from 900 euros +). Repaired (each repair lasted a month and a half / 2 months and did not receive a loan device) within 2 months the laptop was broken again .. then repaired again .. this time within a month .. again long repair .. and now brought back and they say I have no warranty. After saying several times that a laptop of 900 euros + should not break down so quickly, they remain stubborn at their point that I no longer have a warranty.
I have heard from several people that the company used to be good before they were taken over and that they are no longer good. I do not recommend anyone to buy an expensive product like a laptop or computer here.

Always get good help take the time for your good explanation also extra questions

Helped quickly and quickly when I needed a spare charger.

Helpfull and knowledgeable staff. Good service. I am a repeat customer.

The advice they give is poor, expensive and in the interest of the earnings model. The Nexio or Coolblue computer cases are better.

Poorly accessible by phone! Wait 20 minutes already. with three supposedly waiting for me! Do they have 1 person to handle all calls? The shop I was already extremely poor and unmotivated staff, now also their telephone access ...

Good service, friendly staff and got a new part placed in my laptop in less than a few hours.

Recently bought a laptop for a nice price, excellent service and friendly staff.

Very bad service. These scammers want to replace my internal SSD for 400 euros, because I have too little disk space.

They have never heard of a cloud or external SSDs with USB-C cable.

I thought specialists worked here!

An order I placed has been canceled by Norrod and money will not be returned. There will be no response to email. Very bad.
Update: money has been refunded. Communication around it not good.

My return request has not been replied for a month.

Windows 10 would have been installed, however, it was not. Did not want to give Windows product key but send PC.

Always neatly helped. Fast service and they understand their profession.

Great service and people who know their way around computers.

Pleasant shopping. Great choice.
Friendly and knowledgeable staff. Good and correct service. Recommended!

Good selection of components and computers. Staff is friendly and not too persuasive. Not very crowded usually so the wait is not long. Recommended place to go for Computers, parts and peripherals.

Very annoying that they made a mistake. They canceled the order, then no money back (we are a week later). Communication by email is very special. You will receive an answer from another company (via Paradigit).

Bad finish
L.

I came across this beautiful monitor (Dell P2416d) in an outlet offer at Norrod. Ordered on Friday at 11:15 p.m., on Saturday at around 1 p.m., the monitor has already been delivered at home by the parcel service. So super fast service!
And the monitor is an outlet offer because the box has been open or because the monitor has served as a demo model, but there is no further evidence. The monitor looks new. A nice size and nice colors.
I will find out that no drivers and other software have been developed for OSX. But not a problem in itself, because it is a matter of plugging it in and it all works. The maximum resolution of the screen is also immediately picked up / controlled by my MacBook pro. Only thing I have to figure out how to increase the font size within OSX. In many programs, text becomes very small on such a high-resolution screen. But that the punctuation marks cannot be bigger across all programs, is as it seems with OSX ....

Good service counter! My desktop could be repaired in just a minute. Norrod has extremely skilled staff :) I have been coming there for 14 years.

Good advice and not that you are asked immediately upon arrival if one can help

last new computer bought here got 1 recommended for gaming and it works very well one can play games again thanks to their good advice and they are also very honest!

get your pc out of here because you have to work with these people