My bed smelled like straight must and mold. It was unbearable. I didn't pay for a conjoined room but I got one and could hear everything the couple said all night long. Horrible experience and smell.
great customer service! I stayed for 4 days and all the staff was so kind and helpful . Telling us where all the great food and activities were ! the beds are super comfortable and the roof top is beautiful. we lost our hotel key twice and they were super understanding
I absolutely love this hotel. It's always clean. The staff is awesome. There is good food. I travel several times a year and the one time I didn't stay here I regretted it.
Great customer service great burgers at bar could work on fries
Parking at this Hotel, is very expressive.
Garage belong to Bank of America and the rate is $18 to $25+ a day.
I think that Hotels should provide parking for there guests.
With what we have to Pay for the room rates.
want stay there again.
Great service . Very friendly staff. A quality place to stay.
Our recent stay at the Holiday Inn Charlotte-Center City, for a volleyball tournament, was great. Room was clean and the service was excellent.
Nice rooms and nice location. Exercise room underperforms.
Room was comfortable. The streets were a little noisy, but not terrible.
I just delivered an order for DoorDash here and the staff was very nice. The place is very warm and inviting.
Hotel was fantastic, staff was excellent. The room was clean, and everything was great... until about 11:30 when the club downstairs turned their music on and kept me awake until 4am. I can't really fault the hotel, but it certainly ruined an otherwise excellent experience. I was on the 10th floor too! Very frustrating.
Can t beat two free drinks per day at the bar located on the executive floor. Clean rooms and friendly staff.
Great location in the middle of a thriving downtown. Convenient for business and night time entertainment with plenty of surrounding eateries, pubs, museums, theatres, and sports venues. Self-parking and valet parking available for a fee at an attached parking garage. Pleasant rooms, but a bland lobby. Rooftop swimming pool and fitness room are nice. Onsite restaurant and bar are utilitarian but convenient. The upper floors are concierge-level rooms and accessed only with a key card (offering an even better sense of security), but the concierge lounge is sadly (and confusingly) only available during the first part of the week.
Good service and staff. Parking on parking deck okay.Parking fee was forgiven. Having to go 1st floor on elevator to walk up to lobby after parking is inconvenient.
WOW! amazing. So plush. Right around the corner from the Spectrum Center so We could walk to the venue for the concert. Very friendly and helpful staff. Great stay. Will go back again
It's not the nicest hotel in town. However, it's clean. The amenities are fine. Location is great. Service is good
Staff was exceptionally warm and welcoming! Location is great and within walking distance of everything. Air conditioning unit does need a little boost. If I'm ever in the area again will definitely book again!
Close to everything downtown. Rooms could use a little more attention when cleaning
Excellent location and service, spacious hotel and pleasant friends
Rooms were mediocre at best, but the staff was friendly, we were stranded dude to airline problems, and even though they tried to jack our rate up the last day the supervisor came out and did everything she could to help us out, whoever's she is deserves a raise!
Very clean, friendly staff, staff very knowledgeable about local events and restaurant. Pool is nice clean.
Hotel is great. Service is usually outstanding, great central location to area restaurants and bars including theatres
Clean and well located in the downtown. Would stay here again.
This was my first time in Charlotte from Atlanta. The hotel was much nicer than expected. Very clean, and modern. I will be staying here again next year. Walking distance to any downtown venue... A little high on the price, but well worth the quality you receive. Go Falcons!
Awesome place. Great customer service. I will always stay here.
Very clean, nice rooms. Friendly bar staff, excellent rooftop view. Stayed there a handful of times now, it's always great.
JJ at the front desk is absolutely phenomenal! He s been nothing less than great towards my boyfriend & I since we checked in. The rooms are clean & the beds are very comfortable. Every thing was in walking distance for us so we had no problems coming & going. Would definitely stay again. Thank you JJ for helping Daniel & I out this past weekend!
Amazing location within Uptown Charlotte. With the nearby Bank of America Center and several restaurants around the block, it is a great place to stay for those unfamiliar with Charlotte. The hotel itself has a roof top pool (it is only three feet deep but the view is WOW) and a restaurant with bar inside. Complementary breakfast is wonderful with many different options and friendly staff.
Customer service was not good, asked for someone to come vaccuum my room upon checkin no one ever showed up
I made an online reservation with this hotel in July, 2019 for a January, 2020 stay. The reservation made was a regular, no special deal reservation online. To my surprise, the card I used to reserve this room was charged for the FULL amount of the stay. When I called the hotel front desk, the rep that answered pulled up the confirmation and said I'm sorry but this is a prepaid room and there is nothing I can do for you. I then contacted the customer service number, where I was given a case number and told again that there was nothing they could do for me except turn it over to the hotel where I had booked. I called the hotel back and asked for a manager. I was told the manager was in a meeting; I called back again and was told the manager was in an interview; I called back a fourth time in the same morning and the front desk clerk rudely told me that they were BUSY HELPING CUSTOMERS and I could hold, but it would be a while. I decided to hold since I thought I had a chance of talking to someone this time. The clerk finally came on the line, looked up the confirmation number and rudely said 'You want to do WHAT'? She proceeded to tell me over and over again that my reservation was a prepaid reservation and that I should have read the fine print. I pointed out that I was looking at the confirmation and nowhere in any print did it say it was prepaid. I finally submitted after seeing I wasn't getting anywhere and said ok, you are right and I am wrong, now let's move forward and see what you can do to help me. I said I wanted to cancel and get a refund and re-book under another reservation that wasn't pre-paid. She told me that I'd better be glad that she was being 'nice' and giving me a refund but that on second thought, she'd like for me just to stay somewhere else and not re-book a room. Customer service is not about being just nice, it's finding a solution for the customer. I was taken aback at this girl's attitude with me. It suited me just fine not to book again. In fact, I am turned against all Holiday Inn hotels at this point. The non caring attitude was unbelievable.
Attended a conference. Didn't observe the hotel. The conference center was comfortable and well run
Attended a wedding on the rooftop. It was a great wedding and the venue was fantastic. The staff were all very friendly and everything was well put together.
Great staff a facilities. Perfect location for all activities in Charlotte
Kinda disappointed and went back to the Ritz downtown
Nice hotel, prime location, in walking distance to just about everything.
Rude staff and deceitful operation.
My nightmare began as the hotel did a fine job of confusing my reservation for a king bed with a room for two double beds. I called from the first room to request a switch, which they said would be fine. When I returned to the front desk, I identified myself and reminded them I had just called. "AND?" says the manager, JJ. (And, I am a paying customer who deserves a little bit of respect.) I brushed that off and asked again for my initial reservation. So, they put me in room 304, sandwiched between the janitor's closet and the fire escape. Needless to say it was a little noisy, and there was not much chance of sleeping past 8 a.m. when the maids showed up for work.
Also, I self-parked in the deck, thinking that it would save me money from the valet. I asked about charges as I checked in and was told just to park level 3 or higher, and stop by the desk on my way out to get my parking validated. I assumed that since I never paid at the parking kiosk after my ticket was validated, parking was free. The day after I left, I received two $18 charges for each time I entered the deck. They just put it on the card I had given them for "incidentals" and told me $18 was a "discounted" rate. When I called to complain, the only response they had was a repeated, "I'm sorry for the confusion." I'm just glad I only left the deck once during my stay.
Finally, be wary of the $100 hold they put on your card during your stay, again for incidentals. I like to carry cash when I travel, and this practice from a Holiday Inn caught me (and my bank account) off guard.
Restaurant and pool were closed, otherwise great stay
I wish there was more of an atmosphere at the pool on the roof
Hotel overall is better than most Holiday Inns as it has a full service restaurant and room seems to have been updated in last couple of years. Unfortunately like many of the other reviews the room was very musty and on Friday and Saturday night if you are facing College Street then you will hear the boom boom boom of the bass from a bar late into the night.
A little pricey , shower head leaked so bad had to take a bath.
Would not return for that price
The staff here is amazing. Just wish the breakfast was a little better.
Clean rooms, but the way the staff treats you is unreasonable. I've experienced hate before, but the way their staff treats you, they have a way that makes you feel worthless.
Whenever out of town groups for work arrive in Charlotte, we send them there. The hotel is great, the rooms are great and the food is always delicious.
Clean well kept property right in the middle of town with many dining and entertainment options within walking distance. Shuttle service is available to nearby attractions and light rail is available around the corner at the public market.
Leave your car parked out back on the ramp and take advantage of the on premises exercise facility, pool, restaurant and lounge!
Great location, valet was a little backed up when we checked in, but was on point when we checked out. Hotel/room was clean and well kept. Great value for the location
Room was snug but comfortable with up to date amenities. Plenty of outlets for devices. In hotel restaurant is more pricey than it's worth. Nicest place we've stayed on our vacation!
We we're attending my brother's wedding and everyone had such a wonderful time. The event was beautiful and they were very accommodating. Dallas, Sam, and everyone at the front desk made us feel so welcome and remembered us whenever we saw them. I would recommend this hotel to anyone visiting uptown Charlotte!
The room was modern, comfortable, and above all clean. It's location is close to attractions and restaurants. An excellent choice when visiting Charlotte.
Although the rooms here are very small the are quite comfortable. This quaint little space provides the perfect atmosphere for small groups (1-2people) of travelers as well as business people. The rooftop pool while only 3 feet deep provides an excellent backdrop of the skyline of summit which is a very relaxing view late nights as well as early mornings.
Nice amenities, room was a little awkward with the sink and mirror outside the restroom. Room was very clean and bed was comfortable
Clean, quick service. Staff is amazing. Security at front can be kind of cranky...
Fantastic food for an event that was held in the discovery Hall
The Hotel is alright, not too bad but the restaurant of the hotel is a real mess Andrew was very rude and not professional. I m disappointed
Nice place rooms could be better for cost but close to alot of things...
Small toilet and tub. Located in a tight area. Check in and parking was tough. Beds slept great.
Our room was nice and quiet. Their restaurant, Cafe Sienna has great food!
Nice room, convenient location in downtown. Only bad side was pool on roof was closed.
The parking garage is a little confusing but they do allow you to bypass a one way street so that was nice.
The employees were extremely nice and welcoming. Our room was perfect and modern. The only downside was that the noise from downtown could be heard in our room.
Nice place, quiet, great location you're surrounded by great bars, great place to eat or just hanging out. But the continental breakfast sucks though.
I had an enjoyable visit to the Hokiday Inn. The facilities were nice and it's in a good location.
No included parking option. They force you to pay 20 + dollars per day for parking even when you pay $200 for a hotel room... Greedy and we haven't even checked in yet...
Went for a friends wedding. Beautiful place! The staff were amazing and very nice and helpful.
