Saturday, May 16, I returned my laptop to the Gron...

Saturday, May 16, I returned my laptop to the Groningen branch with the words of a staff member there: it may take 2-3 weeks before he returns. I asked if he could be sent to the billing address and that was no problem.

1.5 week !! later I received an email that my laptop had arrived at the repair shop and that from then on it was 4 !! Weeks could last .

Emailed with Paradigit, response ... sorry etc ... meaningless answer ...
I did not hear anything for a long time, so I got the alarm again. Long wait for the phone, not very pleasant. They went to look and yes, there was movement!
A day later there was an offer for repair. Repair of a broken hinge, had to be done within 1.5 years after buying a laptop of 799, really. 848.29 costs! And it was NOT covered under warranty. I was also allowed to receive the laptop back, which costs only 74. I immediately ( 11) transferred that 74 under protest and contacted Paradigit. The laptop would be returned.

However, what happened ... no laptop. So I called again. Nobody knew what was going on until 1 went through and eventually the laptop arrived at the Groningen branch on 19 June. Another week lost for no good reason.

I then brought my laptop to a local repairman who can repair it with original parts for 140, or in the cheaper gamma way for an amount around 40.

I left this story with Paradigit and made a proposal for satisfaction. Paradigit doesn't want anything, answer sorry etc .
The laptop has been on the road for so long because of the repair service not because of Paradigit. No Paradigit, I delivered my laptop to you for repair and not to the repair service. YOU are responsible!

All in all, my 1.5 year old laptop has been gone for an unnecessarily long time, it has not been repaired and it also cost me money.

Paradigit, 1 x made a purchase but absolutely NEVER NEVER NEVER again! Service is for crying!