4 years ago
I booked No Problem Movers for my long distance ...
I booked No Problem Movers for my long distance move from Toronto to Regina through a corporate relocation program. I had quotes from 2 other companies as well and the estimate price was about the same, but the delivery day was much sooner with No Problem Movers , it was supposed to arrive the latest by December 4th.
Abbas was very courteous to reply all my questions is details and addressed all my concerns, so after I ve done my due diligence the move date was confirmed on Nov 24th, 2017 just to have a completely different company show up at my door on the move day. It was Atlantic Van Lines . I had no chance to research the company and when I called Abbas he assured me that everything will be all right. He said that they acquired this company recently for their long distance moves. So, all my belongings were loaded in the truck and off they went. That was the end of the happy story of relocation
I need to mention, my initial estimate was based on 5000 lbs, but then I was told my actual weight came up with 6360 lbs. That was suspicious to me, but I couldn t even imagine how far it will go! Nothing arrived on December 4th! The delivery happened on December 12, that s a week later!!! We had rented apartment from the 1st of the month, but had to live in a hotel for 12 days. And the customer service from Abbas seemed to fade away. He didn t return my calls or emails anymore. When I googled Atlantic Van Lines terrifying reviews came up including CBC marked place investigation on forging scale reading.
On the delivery date I asked to re-scale the truck with my furniture and after unloading at my own expense. I spend on the phone about 30 minutes listening to their arguments, bur nothing seemed to work, they wouldn t let me to re-scale my belongings. So, I asked them to give me a written statement that they refuse to re-scale my items. That s when everything has changed. I had a call from Renne General Operations Manager of Atlantic Van Lines who reimbursed me over $1,100 CAD and offered to change my estimate based on the original 5000 lbs.
If I was asked: would I recommend No Problem Movers definitely NOT!!! Stay as far as you can from them!!! They are as much fraud as Atlantic Van Lines .
It s been nothing but PROBLEM with them!!!