These people are scammers.
Don t say you re offering a rebate when you re not willing to honor it.
The person that installed my upgraded equipment did not finish and is not responding ever since we paid him in full. But that shouldn t mean that I am not eligible for the rebate.
If I had literally ANY other choice, I would most definitely choose them over national grid. What a joke.
Wonderful organisation though, this building has a great story.
Zero stars is to many. When there is no competition this is what you get, terrible service. Start a class action lawsuit against their monopoly.
Awful company awful customer service also seems like a national security risk to allow our electrical grid to be owned by a British company .
Terrible Customer service and the only way to speak with a manager/supervisor is to request a call (which is indicated to happen within 24 hrs.). Business practices are poor and agreements made over the phone are NOT upheld. I am concerned with the ethics and integrity of National Grid. This is a true example of monopoly as there is no competition in the area.
Always come late , always bill u late , always turn the dam gas off and I wait days for gas to be turned on ....Ridiculous
I moved out of my apartment in Dec of 2016, and called to have the electricity switched back to the landlord. I was told by national grid that the landlord had to call to switch the apartment to their name, not me. I contact the landlord and they tell me that they have taken care of it.
Fast forward to April 2018, my husband and I are moving into a new place, I call National Grid to switch the electricity there to my name. I am told by the customer service rep that they can t because the apartment from 2016 is still in my name and has been all this time (mind you I never received any notice, phone calls, nothing regarding late bills in the last year and a half that I was no longer living there). I call the old landlord and come to find out, the new tenant was just throwing the bills out that kept coming in my name, and never paid any of the electricity that they were using.
At this point I fill out a dispute with national grid, to provide proof that I did not live at that address during the time in question, and to provide proof that I requested an end in service at that address. I provided notarized statements from where I actually lived, bank account information with my actual address, among other things and even provided a notarized statement from the landlord at the address in question stating that THEY are responsible for the bill, not me.
Today I received a letter from national grid, stating that my dispute is being rejected and that I am still responsible for the full amount (over $1000 dollars). I am astounded by the lack of accountability and responsibility this company shows. I imagine they only treat their customers this way because we have no other option for service in this area. So much for Thank you for calling National Grid, here with you, here for you. That couldn t be further from the truth.
This company just cannot seem to get it together. I went on a payment plan with them due to indescribable circumstances and I have been hounded every month. One part of the company says I have defaulted on the agreement and threaten to turn off my electric and then the other says that the other part doesn't know what they are talking about and reinstates it and says I am up to date with payments " you owe nothing" is what they say, till the next month when I pay my bill again.. I pay my bill every month early even.. I will be saving my money to go off grid and stop these thief's and liars from harassing me any further!
No power and it is 11 degrees outside. I call and a tech comes in about an hour. He says no power at all reaching my house and lineman has to come. I ask when and he tells me in about an hour because "we can't leave you with our power." Well apparently they can. Guy shows up, I go out to talk to him. Me works for about an hour then leaves. NO POWER AND NO UPDATE. . Have to find a place to board my dog so I can stay in a hotel that I can't afford because I am unemployed. No way to check on the status because the outage phone number is an automated yes or no system. Now what?
Bad Company Bad service and Bad workers waiting everytime like 1 hour and the workers dont answer the phone.
I wish I could give no stars! This company is HORRIBLE! They keep poor records so if you call back and refer to your last conversation, they have no idea what you are talking about. And if you experience an outage, might as well throw everything out in your fridge and pick up some candles because it'll be at least 3 days before you see someone! Wish there were other options.
Horrible company only had it for a month and their supply charge is just 1.00 less them my actual bill! Definitely looking for something better and this crap!
Been without power for an hour now because of the light pole was on fire
Theee worst it has to be another energy coming...lights been off for 3 days
The company is arrogant and uniformative. All of there reps over the phone are rude and condescending any time you call about an issue it's like you insulted them without talking, and they are certainly not there for anyone like they claim to be. The only ppl worth it in this company are the hard working technicians and supervisors
Price gouging, terrible service, slow website you name it the bad behavior is there.
Horrible communication skills, can't seem to get on the phone with anyone and say they called when they haven't (and then try to blame it on your phone). Asked to get electricity and gas turned on, took a whole week. When the servicemen came they only turned on electricity. Tried to call customer service and have them turn on the gas, and they're making me wait another week.
I have no been in my new apartment for 4 days calling them every two hours since Thursday it is no Saturday and they still have not come to turn the power heat or gas on they are the worst company ever I told them are situation how I have my 2 year old daughter and a disabled person living with me and they still have not came they are straight scumbags
I honestly wish I could put a negative star. The call system sucks, we never receive our bill before the due date & they told me it would take an hour to speak to someone in management.
Saw all the negative reviews and assumed calling would be a nightmare... but it just wasnt. Needed to adjust something with my account and had a couple questions. 2 minutes of automated messages, then hold was about 5 minutes and the lady I spoke to was really helpful and able to answer everything quickly. Pleasantly surprised, aside from the automated messages at the beginning, it was pretty much as good as I could imagine.
Thank you National Grid for fixing our outage today in a VERY timely manner. On a Sunday no less !!!!!
The delivery charge is ridiculous. $78? It's insane.
National grid sent me a notice over the summer stating that they made an error and so a payment was not put through and it showed poorly on my account I've had to speak to these people 3 times on the phone to try to clear this up the last customer service representative I just spoke to said that she is not acknowledgingly that period because of their error they had me on a cash only payment. I made a payment on October 3rd the payment went through I have a confirmation number and I've had to spend 2 more calls stating this to the customer service rep who told me that it was my fault that they were not responsible for in any way shape or form. I spoke to a customer service rep named Barbara who says I am not acknowledgingly you or this problem.
The building is historic has great architecture and very close to Dinosaur BBQ!
what a mess..!! No Office..! No person to speak to in person..! Just a phone # and attitude. Move over irs.. National Grid is bucking for worst company ever..!
No human on the phone? Good thing I didn't have a serious problem that required someone other than police or fire department. Because apparently if you have a problem short of an emergency you're SOL.
National Grid is a disgusting company. I received a ""final bill" two months after I moved out. Before moving I contacted the the company multiple times to inform them that I was moving. I got my first final bill, paid it and thought everything was fine. Two months later and I got another "final bill". I called the help line, which was no help. I talked to three help reps who all told me my previous phone calls weren't on file, so I asked to speak to a supervisor. Finally after working my way up to the supervisor ( KIM SCHOFIELD) I was told I was being rude and she hung up on me. I called back to get a different supervisor but she was the only one on shift. I asked for a corporate phone number and was told I couldn't have one I could only talk to a supervisor. This company is disgusting. they have no accountability and they treat their customers like dirt.
National Grid was great for me. The power went out on Thanksgiving Day because a tree limb broke out of a tree during the storm. We called and had the power back on within two hours. Thanks !!!
As for the other reviewers giving one star because of rates and delivery..... You don't know what you are talking about. The rates are set and monitored by the state government. It cost money to operate a huge electrical system. The rates seem pretty fair to me.
I also don't see the logic in complaining about rates and then complaining about how your power was out for an hour. It must have been horrible to have been without a television for that long.
NM always sells too much power to downstate ny and ends up having to buy it back in January, February at a higher cost. Which NM passes down to me. I get stuck with higher cost because they oversell their projected surplus. They can afford and deserve to take the hit, not me. I don't like it when NM blames it on the commodity market and usage, not themselves.
Excellent and rapid support. Some of the best linemen in the business work here.
Looking forward to working alongside them in the future.
John Mullen - President
JRM Electrical Co.
JRM Critical Systems LLC
I hate national grid. Each representative gives you a different story. And of course we're stuck with national grid because there is no other utility company in Syracuse, NY. It sucks
Linemen are the unsung heroes of society.
Working outside at odd hours in terrible weather conditions, these men risk their lives to provide our community with the power to keep our infrastructure running.
Without these workers, we'd have nothing.
Thank you, National Grid!
I mean reviews dont matter. Its not like we have a choice in our gas and electric provider. And the automated phone system is a joke
Was double charged and threatened that I was going to loose my budget plan.
No assistance. Was charged twice on my credit card and i was willing to send in proof and they still aren't helping the situation. Had to ask for a supervisor 4 times. This will be the 5th time i called today.
Required $550 security deposit for a space that used to be a small cafe. The charged me $550 security based on the cafe's average use from away back when it existed. I asked them to reassess the security deposit in light of the cafe being long gone. The cafe has been closed for more than a year.
I asked for the security deposit to reflect that fact that we use an average of $1 of electric each month in this dead space.
I explained to the customer service rep that the cafe is not only closed, but we also removed all the cafe equipment. The space is completely empty now and will become an studio apartment later, when the Covid pandemic is no longer an issue. The customer service person kept talking over me and shut me down the whole time.
I wanted to explain that $550 security is an excessive amount considering that our average bill is $1 plus $22 service fee. Customer support said National grid and it's 3rd party puppets are the only game in town and that I have no choice.
So I told them to cancel my account. Days later, I made them turn it on again so they had to base my security deposit on a more recent 12 month average. Now my security deposit is $20.
No government controlled company without any real competitors is ever going to treat customers fairly or even be reasonable. Welcome to America.
Fortunately, solar is becoming so affordable, we'll soon say goodbye to the angry people at National Grid.
horrible company. How are they in business? monopoly I guess. everything from poor uninformed service to outrageous delivery charges. wish there was a no star option because they don't deserve the one I'm giving. I'm stuck on hold 10 mins as I type while the rep tries to figure out how I get my power turned back on after I had a flood in the basement. Now I'm told there are to notes on the account so I have to wait for a tech to call me back ugh.
