Morgan

Review of Niagara Mohawk Power Corp. (Na...

Required $550 security deposit for a space that us...

Required $550 security deposit for a space that used to be a small cafe. The charged me $550 security based on the cafe's average use from away back when it existed. I asked them to reassess the security deposit in light of the cafe being long gone. The cafe has been closed for more than a year.
I asked for the security deposit to reflect that fact that we use an average of $1 of electric each month in this dead space.
I explained to the customer service rep that the cafe is not only closed, but we also removed all the cafe equipment. The space is completely empty now and will become an studio apartment later, when the Covid pandemic is no longer an issue. The customer service person kept talking over me and shut me down the whole time.
I wanted to explain that $550 security is an excessive amount considering that our average bill is $1 plus $22 service fee. Customer support said National grid and it's 3rd party puppets are the only game in town and that I have no choice.
So I told them to cancel my account. Days later, I made them turn it on again so they had to base my security deposit on a more recent 12 month average. Now my security deposit is $20.
No government controlled company without any real competitors is ever going to treat customers fairly or even be reasonable. Welcome to America.
Fortunately, solar is becoming so affordable, we'll soon say goodbye to the angry people at National Grid.