I have been working with Co-Nexus for several years as a partner, vendor and a customer.
My experience is that the entire team is very dedicated to providing excellent customer service and willing to go the extra mile when necessary to ensure they deliver their clients a job well done. I would not hesitate to recommend Co-Nexus.
CXM is always willing to work with the customer for a successful project completion. They have knowledgeable personnel who give suggestions on how to fix a problem, not just say there is one. I'd work with them again.
The CXM product is very easy to use and just makes sense when configuring users, agents or stations. Tech support has been very quick to respond and is always willing to explain the different settings and features.
I would definitely recommend this company. I have utilized them for both call recording as well as support for my Mitel phone system and they are incredibly responsive and helpful. Whatever my support needs are, weather regarding the phone system or for training/help with recordings or software, they provide excellent support and customer service. Great company and people!
There is not one particular event that makes me the happiest. I have found the help desk to always be willing to dig deeper so that I have an answer for my call center for any problems that may arise.
And if there is something that I need to do, support always helps me by explaining why it needs to be done.
The software does what it is supposed to. Record calls and create reports, to better my call center and the customer's experience.
We have been with Co-nexus for a number of years now and I would highly recommend their call recording software. We recently upgraded our phone system and the customer support team went above and beyond to help make the transition as smooth as possible. The team that Co-nexus has put together is extremely professional and very knowledgeable in their fields of expertise. We are extremely satisfied with Co-nexus and our plan is to continue to use them for many more years.
Alan in sales truly understands about listening to what a customer wants. The Conexus operations team delivered on what we were promised, and Conexus gave us a system that is not only versatile but reliable as well.
I've worked with Michael, Brad and Tammie for almost a year now and have found them to be sharp, responsive, knowledgeable and friendly. When is comes to call centers solutions, video conferencing and call recording options, they are a great resource and will walk you through whats best for you your business needs. Highly recommended.
This is a great company to do business with. I met with Kirsten Davis & she is very professional & knowledgeable. WHAT A GREAT FIRST IMPRESSION
The Co-nexus support teams are very nice and friendly. They re really fast with coming back with a solution to fix any kind of issue that you are having with your IP Phone. Awesome job guys, keep up the good work!!!!!
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