Newmind Group, Inc. Review

From my support experiences, I think of NewMind Group as we think of our iPhones or a microwave oven: How in the world did we ever get along without them? My latest problem with opening MS Word and it causing the the cursor to immediately become a perpetual spinning beach ball but, yet allow me to continue using all my other software tools, including all the other MS Office applications was the weirdest computer problem I had ever experienced. I started chatting with James Kane on the NewMInd website and James began troubleshooting the problem with determined persistence. I was really impressed that he got Microsoft tech support involved in trying to resolve the issue. At all times, James kept me informed about what he was doing and what next steps would be taken. I told him James that as a remote user, I feel that Newhall Klein contracting with NewMind Group was the best thing they ever did. I'm running out of superlatives to describe the level of support and satisfaction I have with NewMind. I guess I will just say:

NewMind Group Best. Customer. Service. Forevermore!

Bob Chenoweth, Packaging Support Specialist, Newhall Klein - Chicago

The IT employees and help desk employees are very friendly and always willing to help with any issue that is occurring at the time.

Every time I experience an issue, Newmind is right there to help out. Even though I may feel like a nuisance they never make me feel like I am.

Newmind provides outstanding IT services for our company. Our dedicated service professional is always pleasant, helpful and calm no matter the circumstances. Their help desk is very responsive, knowledgable and helpful. We have been very satisfied with their service and look forward to continuing the partnership allowing us to focus on our business.

Newmind has been so great to work with. They are incredibly responsive and provide exceptional service until the job is done.

The Newmind team is as helpful and knowledgeable as they are entertaining and easy to deal with. While I don't enjoy having the occasional computer issue or question, communication with and visits from their Happiness Engineers are always completed in a responsive and friendly manner. I'm not a computer genius, but they don't hold that against me! I've recommended them to clients as a result of their skills and customer service.

Newmind is very capable, friendly, and customer driven. Luke is always quick to respond and solve our IT issues.

Newmind does a great job - always ready and willing to help when something goes wrong - whether operator error! or not.

What a great company helping other companies achieve their goals. They put on great events and are on the leading edge of how the future will look like.

Newmind is quick and responsive whenever we have some IT issues and we have many! Thank you for your expertise!

My company, LKF Marketing, uses Newmind Group for managed IT services. We absolutely love them! After initially coming in and assessing our situation, Newmind has guided us step-by-step through affordable, incremental improvements to our IT networking that has improved our productivity and decreased employee stress. It's so easy to contact them for help, and they are always super responsive. We love that Newmind is local; if we are in a bind, we know that a Newminder will be here for us! I would highly recommend Newmind for anyone looking to eliminate IT headaches!

We have been Newmind Group customers for about 4 years. We can never get support from them. I've been waiting 5 days for a callback and, when you call them, all you get is voicemail.

We are a small businnes without a lot of IT support. Great to have Newmind there for a quick fix when something goes wrong. Usually it is something very minor, and it is resolved with one call. They get back to you very proptly, which is critical when you can not get your mail.

We love Newmind Group! They are such a pleasure to work with and they are always responsive. They are willing to work with us through the tools we already have in place as well as research new options that are best for our business. We consider Newmind (Luke) an extension of our team!

You can't go wrong with this IT company!!! Newmind Group has been an amazing company to work with. They are very prompt in their responses and will quickly fix any problem we have. Everyone we have dealt with is very professional and extremely knowledgeable. It is great to have the ability to chat with support while still working which makes communication really easy. Looking forward to a long relationship with them :)

Best IT guys ever! They're great problem-solvers, attentive, prompt, and super nice.

Couldn't be happier with the support I've received from Newmind. They are fast, knowledgable and kind. Winning combination.

The staff is very friendly, knowledge, and responsive!

I own a small business and have been with NewMind Group for probably 10 years now. They are always extremely helpful with our IT needs. I don't have time or the interest to learn about all of the computer and networking issues. I lean on them a lot to take care of all of my IT issues. We are on a monthly monitoring plan that is very helpful in keeping everything up and running.

Luke is the IT gentleman that works with our IT issues in our small business - he is always prompt when we are experiencing issues, very helpful and accommodating and pleasant even when the problem seems to be ongoing and we are feeling very frustrated. We appreciate that!

We're always grateful when Newmind rides to our tech rescue! They're responsive, agreeable, and tenacious when problems resist easy solutions. They most always are able to fix whatever's not working, or suggest a better way of doing what we were trying to do.

Great team! I love their help desk. Very responsive, and they have saved me hours and hours of time troubleshooting various computer issues to resolution.

We're always so grateful when Newmind rides to our tech rescue! They're so responsive, so agreeable, tenacious when problems resist easy solutions, and always able to fix whatever's not working (or to suggest a better way of doing what we were trying to muddle through).

Working with NMG has been a wonderful experience thus far. Slowly, but surely they have assisted our business in becoming more productive and up to date. Their willingness to work on issues outside of business hours is so greatly appreciated!

They are excellent! Their information on Google and what is has to offer has become invaluable to my work and home life!

Thanks Guys!!!

We're not all IT experts out here in the great big business world. It helps tremendously when someone just takes the initiative and "fixes" the problem! It's peace of mind to know that the team at Newmind Group has my back for all of my IT issues.

Newmind Group is an awesome company to work with. The responsiveness they have in resolving issues and their dedication to making their clients lives easier has been amazing to be a part of. Their employees are so genuine, positive, and nice - I love getting to spend time with them!