Network Factor Review

They are always very helpful. They make the most complex computer problems seem easy to fix. They have worked with me over the last 6 months and they have been Excellent!!

I have been working in IT for a little over 6 years and this team is by far the most customer orientated team I have come in contact with. It truly is all about the customer!! I love working with all of our customers and our team is top notch.

We have been doing business with Network Factor for more than 10 years. They have provided us with a solid work platform and are always quick to find solutions to our ever changing business model especially during the current National Emergency. We were able to quickly get our employees up and working remotely just as if they were still working from our office. This has been vital to our business continuity to which were are extremely grateful.

They are the BEST!! Every time we have an issue with anything in the office they are always prompt to answer. They understand how important technology is today in order to make your business successful.
Recommend them above any other company out there. They never disappoint and are the nicest people on the phone as well.

We have been using Network Factor for all of our IT needs for about 4 years. They are always there when we need them for anything that may not be functioning correctly. They handle any needs rapidly and they are innovative when it comes to solutions for our future needs.

Tina is absolutely spectacular. Best help desk manager I have ever had the pleasure of doing business with.

Network Factor is the only IT company that is SO GOOD that I feel compelled to write a review. My company has used several IT services in the past which were all the same - very impersonal, worked on their time frame, no matter what the issue or how urgent it was we submitted a ticket and waited and waited and waited.... But not with Network Factor! They actually CARE about providing GREAT SERVICE and EXCELLENT IT support!!!! Richard and Matthew establish a personal working relationship with you from the beginning and then STAY with you along with their exceptional staff. Normal, everyday items can still be submitted on a ticket (which they address very quickly), but for urgent issues they actually talk with you and resolve the problem immediately. They are available 24/7 and never cease to amaze me with the amount of knowledge and expertise they and all of their 'hand-picked' staff possess. Whatever your IT needs are, large or small, basic or complex, I highly recommend Network Factor!!!

I have worked for NWF as an employee and am currently a contractor for them. The quality of service they demand for their customers is second to none. They have a very rare focus on customer experience that I have never seen before. We go out of our way to know faces and remember names and create a very personalized service for each employee of each customer. It helps that the boss cultures a family type atmosphere for anyone working for/with him. If you want no-nonsense service from professionals you will eventually call friends, there is no substitute for Network Factor!

I have worked with many IT organization throughout my career and can honestly say that Network Factor is the IT company of choice. They understand the true meaning of customer service. Their response times are very prompt and consistent. In addition, they appreciate our organization's desire to automate processes and are always willing to offer their expertise.

I highly recommend them.

I love Network Factor! I work in a healthcare setting & I call them just about every day or every other day. They pleasantly find a solution to my issue & teach me how to prevent that future from happening again. I am then able to help others that I work with! Very knowledgeable and helpful. Shout out to Tina & Andrew