Nationwide Energy Partners Review

Very efficient and transparent..!!

NEP is very efficient with their uninterrupted energy supply at reasonable rates and are very transparent in their billing.

Very easy to make payment online with no charge for doing so

Great and Good; (we not interest win by gift card) Thank You

This is totally unbelievable.It's a total scam!! There is a charge for the power --then there is a charge for the power line-- then there is a charge for the power to come into your home.This is ridiculous!! And the water-- you are charged for water usage --sewage usage and stormwater whatever!! (A flat fee that could increase depending on the storm water for the month) BS!! They're still not done with you.There is a Common Area water fee and then a Common Area electric fee . This should be against the law!! They deserve a number less than zero . If you are looking for an apartment complex and you hear of Nationwide Energy Partners (NEP) don't do it.

Convenient to have all in one. But pricing can be up and down.

I have lived in VWP for over a year, at first all I did was battle with NEP about my electric and water bills. I understand they're a 3rd party and are trying to make money just like every other company. I have experienced horrible customer service as well as great customer service with them. I have also flipped out on a supervisor because I was so frustrated with my bill. They replaced my electric meter about 2 months ago and my bill has went down tremendously, I appreciate them for doing that. I think we should be allowed to participate in the AEP green program. They give out energy efficient light bulbs to their customers. NEP gets their electric from AEP, definitely something for them to look into. Overall I'm happy with them.

Extremely overpriced. Our apartment isn't huge and we carefully watch to turn off utilities when we aren't using them and it's almost impossible to keep our utility bill under $200 a month. Insane!

Great service, and easy to navigate through online account. Always professional staff!

Never had a problem and maybe the 2 times power was out it was fixed pretty quickly.

Easy website and payment options but VERY expensive compared to other electric companies I ve had in the past.

If I could leave zero stars I would. BEWARE OF NEP. 3 bedroom apartment is costing us $400 a month in electricity!! 2 working adults and 2 children who go to school, no ones home during the day so why such a high bill? When I used AEP at my other apartments my bill was never even close to this. Pretty sure their good reviews are fake.

Associate who handled my issue was efficient and professional. Her demeanor was cordial and I didn t have to ask her to repeat anything! So refreshing after other experiences I have had with other businesses.

Have not had any issues with the service/payment process

WHERE IS THE ZERO STAR BUTTON?!
I have been in my apartment since December, 2bdrm/1bath.. our bill has never been below $200 and it is really ridiculous!! My bill for this and last month were both over $300.. HOW?! My last apartment was a 2bdrm/2bath and I never remember my bill being more than $50-80 a month. Even after getting these bills, I cut the AC off, used less water, kept lights off, etc and still no change in my bill. Are you kidding me?

YES! After reading these reviews and seeing them be similar to my situation, I am fed up! Only reason I want to move is because of these ppl! Great apt complex, great area but they deal with a scamming and unprofessional company. I know next time to ask about which company services that particular area so I don't have to deal with these ppl again! Oh and get this, I just called to make some arrangements on my bill and their "closed". Well why does your site say Monday-Friday 8am-6pm?! I need answers!!!!

I enjoy having NEP for my utilities and community charges. It makes it very easy to pay my bill by using auto pay. They respond quickly to questions and concerns. I receive my monthly bill via email and makes it very easy to add to my monthly budget. I ma very satisfied that I have NEP at my apartment and enjoy the auto pay option.

Auto Pay has been very convenient for me and I have had absolutely no problems with the service that I have utilized for the past 3 years.

I have never been treated with anything less than professionalism every time I have called. Customer service is A1 in my book

For being the only option for my energy provider, I feel they do a good job and rates are fair.

I have had a wonderful experience with Nationwide Energy Partners!

National energy provides an outstanding service at a very competive price, hassle free as well.

Thank you!!

They ve always been very helpful in answering questions I ve had. I know I can rely on quick answers and good customer service!

So far my experience is top notch - consolidated billing - nice user interface - online bill paying and decently competitive pricing.. i moved downtown Columbus and had been a long time AEP and Delco. Water customer.. happy i made the switch... highly recommend...

Great to have all of my utilities paid with one company! NEP has it all together and gets the job done!

Absolute ridiculous pricing. Unethical business practices. They get a monopoly on apartment buildings and condos and jack up the prices. Small 3 bedroom apartment doesn't cost $300-$400 every month any where else I've lived. I've moved and am relieved I'm finished with NEP.

This is my first time using you all and I enjoyed the conversation and how helpful the representative was. I appreciate you all!

Insanely high bills. Just because we don't have a choice in our apartment we went through NEP. I donno what kind of deal they strike with apartment communities, but ultimately its a ripoff to the customers

A little expensive but these people have worked with me so much on bill pay. They're very understanding and helpful. Thank you NEP!

I am enrolled for autopay so they just send me an email reminding me that a payment is due soon, then they take the payment out when it's due. No complaints here!

Auto payments online are very convenient, and the breakdown of your bill is appreciated. Nationwide also emails you a few days before the due date to remind which is much appreciated!

Our experience was great. No problem with the company or with paying our monthly bills. No complaints at all.

My power has been out twice this month. I called their service line and was on hold for 20 minutes, then answered by someone who doesn't even work for NEP. Their business model is a scam. I would never recommend living in an area that uses NEP for their utilities/billing.

Stop emailing me to give a positive review in order to get a $50 gift card. This is the worst electric company ever. I m surprised at the reviews 4.0 fraudulent reviews paying people for this is wrong be honest I will be reporting this to BBB and the news for further investigation

The representative I spoke with was very helpful and friendly!

Lived at Olentangy Commons for 4 years in a 700 sq ft one bedroom and I was gone every summer...NEPs Bills would regularly be over $150 for one person who used as little as possible. Total scam company and all the 4/5 star ratings are from people who were bribed with gift cards. I ve heard they re in cahoots with landlords so the landlords can advertise rent as lower but make up the difference with what we are charged from NEP. Make sure the place you re renting doesn t go through NEP!!!

The representatives are always very polite And if you have an issue they do work it out with you

They are an excellent company with great customer service. I ve had ZERO outages with their services. I would very highly recommend!

I will not use this service ever again. I will purposely not rent anywhere else that uses this utility company. I have heard of continuous issues with this company from many other customers. Thankfully I haven't had an issue with my bill until now. My bill has always been a fair price my some miracle. I went to take my name off of the service location due to moving out and they told me my old apartment rental company has to do that. If any of you knew Monarch properties you would know they don't answer their phones so good luck to getting ahold of them to get their behinds in gear to get my name taken off of the bill. This makes no sense at all to me. I PAY THE BILL FOR ELECTRICITY NOT the apt building during my residence there!!!!! I want it out of my name. Ridiculous!!! Four days after I turn in my keys and it's still not out of my name!! I will hire an attorney if this continues on another week!!!!

I am not a customer of yours but was considering an apt complex that used you as an utility provider. I was reading the reviews and found one of the reviews where the tenant disputed a paid bill. NEP responded with personal information (which I felt was personal information) and too much information about that persons situation. That is not professional at all. You don't do that, I don't care what business you are in, you don't post personal information about a persons account online for everyone to see. That is extremely unprofessional.

I also don't like the copy and paste responses you give your customers (ie canned responses) its like your not even trying to respond to the customers issue at all.

I suggest to everyone that reads my review is the write your lawmakers (ie senators and congressman, attorney general and more) and have Ohio ban 3rd party utilities. AEP is the only provider we should have in Central Ohio.

The staff at NEP are always so patient & helpful ~ So Big Shout-Out to Whitney & Johnna! . Thank you!!

This is honestly the worst electric company in Ohio. The bills are extremely high and they can never give a detailed breakdown as to how they charge. I live in a 2bd/2bath by myself, only home at nights and somehow my bills are around $200 every month. There are whole families out here who do not pay that much in electricity. The water they provide is hard and smells like chlorine. Uggh I cannot wait to move, this is just pure robbery!!

Side note: I do not want to chat with your customer service because I have tried that multiple times and no I don t want a gift card for a positive review.

Had a question regarding my bill, got in contact with me right away- didn't have to wait on hold at all and got it taken care of quick and easy!

I called this morning to verify my balance after I paid since I received an email. Whitney was the associate I spoke too- is very nice and super helpful.

Worst utility company on the planet! Can't wait to move out of Lifestyle Communities to get away from these rip-off artists. Not only do they inflate their charges by including the cost of the outdoor utilities (electric + water) for our community pool and lighting, but their customer service is abysmal. Please go out of business!

Never problems with utility service and always timely customer service. Over all great experience with nationwide energy.

I was very pleased with the representative who assisted me today. Eventhough the system was moving very slowly, she was very patient and personable.

They have always worked with me and my family and Brandy and Mindy are great! And I love speaking to Johanna!

This company cannot even bill correctly. Their accounting department is useless and has issued refunds and new charges back and forth since I moved out in AUGUST. They cannot coordinate within their own offices or figure out their customers' account numbers. If given the choice, I would never use this company.

Don't believe the reviews on here. I have HAD to use NEP for the past 2 1/2 years because of my apartment complex rules. They automatically charge your account a minimum $50 per month no matter what your actual bill is. On average our water bill ends up being $83 every month. So I'm using $30ish worth of utilities and paying them the rest.. for what?

My biggest frustration happened today. I paid our bill this month as usual. When paying online I PERSONALLY made the mistake and selected an old account that was saved on my profile. I didn't realize what happened until after the payment was processed. I tried to call in that night but they were already closed. I tried to reverse the payment online but wasn't able to do so either. I call in today to try and get this resolved since they have now charged my account ANOTHER $30 because of a declined payment- that I tried to reverse on the front end. The customer service rep refused to help in any way. I asked her to please review my payments, see that I have never even had a late payment made and to see if her manager could be understanding in all this.

The manager refused and said the charge would stay. This- coming from a company that charges out the you know what already- cannot even assist a long term customer on a ONE TIME error made. I asked multiple times to please let me pay the remaining balance that was declined and removed the extra $30, but no.

So that's my opinion of this origanization. In a time where people are already short on money, this greedy organization cannot even help when a very minuscule mistake is made. Greed. Just straight Greed. \

So far experience with Nationwide energy has been stress free. We strive to pay our bills on time to avoid interruption with our energy needs

Easy process to disconnect service, have been a customer for six years, sorry to have to leave them!

I have personally had several accounts with Nationwide Energy Partners. Their customer service is always great. They have friendly, understanding, supportive, empathic people that truly want to serve their clients. When asked about my experience with NEP I am always ready to give credit where credit is due. Thank you for hiring good people, and please continue to do so. The people are what make the difference.

The customer service experience was great!
1. Was greeted with a good morning how are you
2. My question was answered in fact she repeated my question to ensure she understood what I was asking
3. Actually said thank-you and bye
4. very pleasant

Great start for mn y morning

Ty did an amazing job, she was very patient and explained all my charges to me in great detail and she was extremely understanding and very helpful and walked me through how to set up all my accounts under one email and she tried to explain why my bill is much higher now in an apartment versus a house and she didn't just blow me off like other reps did when I asked about my bill, she is the best customer service rep I have ever dealt with at NEP and she deserves a raise, excellent job and more people need to take note and be as helpful as she was, great job Ty

I have lived in my apartment for a year, and I have had 0 issues with service! Paying online is so easy and convenient with autopay!

Great Co. To Work With For My Water Bill. I Am Just Thankful We Don't Have NEP For Our Electric Bill!! (Only Because You Don't Allow HEAP, PIP...Or Any Type Of Govt. Assistance For Electric).

I received the best customer service from this company upon moving into my new apartment.

I had read previous reviews and was afraid of what I d get. I called the company prior to moving in to see what rates would be like. The gal who answered was the kindest CSR I ve ever spoken with. She gave me the usage history and I was able to accurately budget!

Don t get discouraged by the other reviews the bill includes: Electric, Water, and Fees associated with the Complex.

Billing is responsibly priced with other vendors such as AEP.

Price gauging and they lock landlords into contracts at high rates screwing residents.if you have a choice go else where.

Terrible customer service, and prices are outrageous-not sure how they meter the water and electricity but my bill is high every month. I live in a one bedroom suite I work in the am, and part time evenings not sure how my bill is $100.00 a month. The properties they service are beautiful but they are ripping you-us off with the utilities. Do your research if the building has Nationwide Enery Partners as the utilities providers....keep looking. They have several lawsuits for over charging customers. The property managers and staff will not admit the issue so beware. I gave 1 star because 0 wasn't available.

Modern day robbery. Nothing you can do about it either.

Please be aware NEP's costs are very high. You will pay significantly more than if you were to have another provider. NEP merely passes on AEP utilities and adds an additional mark-up. NEP has been the subject of several lawsuits. It may benefit you to look into this before committing to a place with NEP service.

Very easy, peace of mind knowing bill is paid, great in having notifications days before.

walked me through online account setup. extremely helpful, friendly and professional!

I'd closed my previous bank account without realizing it would affect my electric bill autopay. I called Nationwide Energy Partners &:
-- My time waiting to talk to someone was minimal
-- They were open on a national holiday
--They didn't assess me a fine for my autopay not going through the first time, since it was drawn from a debit card, not directly from my checking account (I guess that makes a difference)
-- AND Whitney, the woman who helped me, was awesome! Super helpful, attentive and kind, and she got everything I needed done much more quickly than I'd anticipated. Thanks so much!

Avoid if you can, this is by a wide margin the most expensive utilities you could get and I've lived in different locations. Even with just using 1 light at night and washing dishes/showering, my utilities are always $100+. I don't even turn on the AC or Heat except for maybe a few nights a month. Really wish I had looked up the utility company before signing an apartment lease. Furthermore, the high price doesn't reflect in the quality. Water is extremely hard and leaves residue on the dishes I wash and the clothes.

Updated after 7 months, it gets worse during the winter months. Utilities exceed $200 consistently, just reiterating to avoid doing business with this company.

Do NOT do business with them unless you are stuck with them like me.

Professional, but still garbage not much more to say

Nationwide energy partners scheme to resell energy at inflated rates would be illegal in most states. Prices are significantly higher than buying on the market but it doesn t matter for them because they only have captive customers in nationwide properties. PUCO needs to regulate this predatory behavior

The "support" staff is not at all helpful. At one point, I changed bank accounts, entered the new information in my NEP profile a full month before the next billing, and they ran the charge through the OLD bank account. THEN they tried to charge me a fine. I'm not a fan, but in the complex where I live there is no other option.

I was very pleased with the agents help and knowledge.

If your considering moving to an apartment complex that use Nationwide Energy do not move there!!!! The company is a scam and the people who work their are incompetent. Truly consider ALL the negative reviews before using this party.

Joe was extremely helpful. After calling previously and receiving no help, I called back and Joe was patient and provided me with insight into my billing question and helped me understand. Thank you Joe! You alleviated so much frustration and helped me!!!

I love only having 1 bill for utilities. They are very user friendly and easy to pay online.

Very very easy website and everything is clear to see and each bill is easily broken down to see what goes where, I actually really enjoy this company in our first year using them.

Super helpful and website was easy to use, love automatic payments

This is my first tome having Nationwide Energy and it is very convenient to have all of my utilities managed through the same place. The bill notification and online payment option is awesome and very easy to use!