MPP Reviews

MPP is the best decision I have made in my adult life. I say that without any doubt.

MPP is great to have. They are right on point and won't let you down.

If you are considering this company for an extended warranty .. save your time and money . They refuse to pay claims no matter what! Total and utter scam .

I absolutely recommend getting MPP it has saved me so many times. I love paying now instead of having that surprise bill later! Worth every penny.

Overall my first bad experience... Seems as if the dealership attempted to justify their service by saying my oil isn't covered... Been here three prior times for service and this was never mentioned...but horrible service lack of detail by the advisor ... I mean why buy the plan and the advisor claims the dealership took a loss w the type of oil.....

First, the process to transfer the warrantee from one owner to us was handled quickly and easily. Secondly a claim was paid to us in one day. Everyone we contacted was professional and the entire process was fast and easy.

They did great i was in and out early and everything taken care of with no problems

I was given excellent service in a timely manner. Liked the fact they texted me with any additional work needed to do. I was able to respond quickly and they were able to continue quickly. Very professional and friendly.

Great experience for sure. Quick to schedule. Started working on my truck soon as we arrived and finished ahead of estimated time. Best dealership we ever bought from. We bought our last 3 vehicles there at Nissan of McKinney and will buy the next one there as well.

Had a flat tire and had the MPP plan on my leased Chevrolet Equinox. Took my car to Discount tire and only took about 5 minutes for the Discount tire employee to call MPP and get a purchase order for my tire replacement. 10 minutes later I had my new tire on and driving away on with my day. Very easy process and am thrilled I had this protection plan for my car. Very much recommend

Had issue with vehicle. Unable to drive. Had issue checked out and found to O2 sensor causing misfire on 3 cylinders. Submitted claim after repairs made. Faxed paperwork to MPP on repairs. Have not heard back.

Vehicle problem was taken care of totally at no cost after the dealership received approval.

Damian did a fantastic job scheduling and delivering when promised!

I'm so disappointed in this company. I had to call them 3 times, regarding my car stopped while I was out away from home. The Representatives were either clueless as to what they were doing. Or the others weren't concerned at all about my situation. So, the only reason why i'm keeping them as my vehicle coverage, is because i'm locked into the warranty with which I purchased my vehicle thru the dealership thru them. Poor business practices, & only about the money.

Always a great experience when we come into Peoria Ford using our MPP plan

Overall experience at WestWay Ford was Amazing!! The service writer "Chris" helped get me in and out in very timely manner...much appreciated for Excellent Customer Service...

World Class Service and Coverage not like other companies that look for ways to deny coverage. I have always bought Extended Warranties for the past 25 years and for the past 13 Only MPP and will always be MPP! All of my families vehicles have MPP coverage!

Quality service ,great service to have gives you a piece of mind if vehicle ever breaks down. Just went to the dealer and service was done right away did not have to be stressing out about where to take my vehicle, it's great... Dealership and MPP service take care of all your needs zero worries about any upfront costs and repairs, all services are done right at dealership.

Quick response and smooth claim handling! Very positive experience.

The MPP program through Bell Honda worked as designed and I believe it is worth it value

Y'ALL ARE THE BEST!
Always been there for me from getting a tow truck and rentals and taking care of my truck!

Great experience! Exceeded my expectations! Highly recommended

The Ford service department was going to charge me $60. for an oil change, tire rotation, check belts and hoses and multi point inspection. My MPP service contract covered the entire bill.
Thank you MPP.
Jeff

Had a water pump go out in my 2015 F150. Called them up nd they said its covered. Took it to the dealer I purchased it from and within 4 hours I had my truck back. North Park Toyota of San Antonio and MPP worked great together and super fast to get my truck back to me in a wayyyyyyyy faster time than I was expecting.

Staff and service were excellent!! Mike did a great job!!

Willam was extremely professional. Very knowledgeable and attentive bro my needs.

Do not cover things that that needs to be repaired because of one repair that they covered and caused another problem. Not the fault of customer

The warranty covered the issues we had with our vehicle, minutes the deductible. Overall, a smooth process. Very pleased, thank you.

Friendly, quick and efficient. I was greeted promptly and was given additional options of services to receive. I was also given an estimate time of service completion which was on point.

This is honestly the worst customer service experience I have ever had. It has taken over 3 months for me to get my refund on a car I don't own anymore. Every step along the way where I've pretty much just been told "sorry, that's just the way this works." I have no idea how these people even opperate. I have reported them to the BBB hoping to see some change.

I was very impressed and pleased with the service received from Jordan and his assistant. They were on time first and foremost. They were friendly, professional. I liked how they took the time to make sure that when they were cleaning my upholstery items that they put up a barrier at my front door to keep pests out as well as my air conditioning inside.
They also put down a floor covering to insure to keep my floor clean too.
Overall it was really a good experience. I would recommend them to family and friends.

I haven't solved my car problem yet
They say they know the defect and take another one after
since they changed a piece and now they say it's another
and the problem is still in my car

Able to get an oil change and tire rotation as part of my MPP package for 2018 Toyota Avalon Limited Hybrid, via Camelback Toyota!

Outstanding, professional, friendly service ... going on 10 years!

I had my starter replaced 1 month after purchasing my used Civic. The bill was $776 and I only had to pay $100 deductible. Great experience.

It worked!! They didn't fuss, they just covered my cars' mechanical repair ( new starter motor ) . Definitely glad I had the insurance.

Completely a rip off. Very tricky to avoid any coverage. the just claim your money. It's a scam and that dishonest dealership lied to make me buy it.

The delivery was supposed to be white glove,. The delivery people arrive at my house, set in the truck smoking a cigarette, once finishing, they processed to leave the bud on my sidewalk. The did not wear booties to protect my floors, gloves to protect my items delivered, or mask to protect my family from CoVid19. Even though the temperature outside if over 100 I had to open window to air out the cigarette smell and to help sanitize my home. In addition, floors had to be cleaned as the walked across the rocks in my yard. instead of using the longer route of the walkways leaving dusty foot prints all over my title. Bed was set up without asking if the height was correct or acceptable to me. I was suppose to receive a call when they were about 30 minutes out; however that call was made while they were leaving my home. This kind of service does not look good for the Mattress firm. They need to review their contact with your delivery service for its customers.

Very nice and professional. Response was quick and the work was efficiently and correctly completed.

I have had MPP plans on my cars for the past 15 years and they have been nothing less than AMAZING every time something has gone wrong with my vehicle. Thank you MPP!

covered most of the cost for a fuel pump replacement. not bad good coverage and quick .

Scammers. This is the insurance company that Vans Chevrolet (another scammers) referred to me when I bought my car. Vans Chevrolet finance department insisted that I should buy this MPP insurance because it pays for any mechanical problems. I found out that it's not true. Three weeks ago, the ABS light on my car stayed on, and a stabilitrack warning stayed on. The MPP denied the claim stating that it is the result of rock impact from driving on the gravel road. This company is a scammer! Vans Chevrolet is also a scammer and these two are working together. Beware!!!

Another excellant experience at Joe Myers Ford. They were fast, quick and thorough. JOE courtney was extremely helpful. I have had nothing but good experiences with this dealorship.

Great to have the protection of MPP to take care of the unforeseen expenses that occur when you own a vehicle.

Always, very courteous and helpful! Comfortable, well stocked, waiting room, friendly, helpful staff!

My first day working at MPP was 6/13/16 the person that hired me was Dominic which he seems to be very laid back but yet handle business accordingly. Dominic went on vacation on 6/17/16 after Dominic went on vacation I over heard many of the managers bad mouth Dominic like he isn't human. I couldn't believe what I was hearing but I had to accept this is my first week.(Kristina, Stephanie, and Donna) was talking bad about him like isn't human. How can you make time out of your day to gossip about one of your co-workers?? On 6/24/16 was my last day working at MPP, I do have to meantion Kristina was trained 100 percent incorrectly herseIf how can you train new employees standard procedures of software and you was trainee incorrectly I'm a bit confused???I was working there for about 2 weeks, Donna the Operation Officer terminated me because she felt that I wasn't fit for the position, which was kinda weird because the people who was training me told me I was doing good and I'm a fast learner, Donna replied my co-workers didn't want to hurt my feelings by speaking the truth. I do believe that everything happens for reason. The pay is $12.00 hourly and unlimited overtime but Human Resources has to approve it. Dominic thank you for the opportunity.

MPP warranty is easy to use and has a great value. I had a nail in my tire, went to Discount Tire and was able to get everything handled.

Receiving benefits from the service contract couldn't have been easier. The dealership's service representative dealt directly with MPP. The $900 repair cost a little over $100 out of pocket -- the contract deductible plus "shop supplies" which are not covered by the contract.

MPP responded immediately to my dealership request for repair authorization. Thanks to MPP

If u call them to cancel your plan u will be on hold for 25 min on person will answer take ur vin and ask what u what to do and put u towards a different line where ur on hold for a 25-3 More mins and what u to hang up so they can keep there money and what u leave ur number that they never call you back

Very impressed with my warranty service, everything was covered including the rental car. So glad to have peace of mind.

It took 3 hours for roadside assistance to show up after a call.

Awesome addition very easy to get my truck serviced and tires rotated!

I took my vehicle in for an oil change and tire rotation and worked with John Crawford. He was very friendly upon my arrival and checked me in quickly. I dropped off my vehicle and was later contacted by John to let me know my air filter was in need of being replaced. He explained the cost but I never felt pressured to purchase. I let him know he could move forward in replacing the part. Upon my return John welcomed me and checked me out promptly. He topped off my Vehicle s fluids and took the time to show me where each one was located under the hood in case I needed to do so on my own. He was very courteous throughout my experience and I greatly appreciated his professionalism. I highly recommend Reliable Chevrolet and feel John Crawford is a wonderful representative of the dealership and it s service department.

Mpp warranty !! I brought my nissian juke with mpp warranty an extended contract they back u up repairs under contract of mileage on vechile . Excellent warranty will renew for another warranty.

I've had the pleasure of dealing with their adjusters when my vehicle was down for repairs. The terms of the contracts are very specific and the new car coverage is great!!

Thank you so much for helping me with the master cylinder on my Kia soul and hooking me up with rental car . At times like this I will never forget all your help . Everyone at Kia soul , the lift driver and Hertz rental treated me so good all because of MPP . Thank you

The warranty does exactly as they declare at time of sale, in most cases they are fast to get with the dealership and I always get my car back repaired. I pay my deductible and they take care of me. I have needed their services multiple times and they always come through. I have even had one of their techs come out to see my vehicle when the dealer thought it had one problem and come to find out it was a simple as lug nuts not tightened enough from a recent tire replacement from a big box tire store. If you have a used car, I would recommend them. To the highly service oriented. They are a quick response company, not an instant response. So they may have a tech come look before the dealer does the right or wrong work to the car. But they take care of business. I will not hesitate to buy another MPP plan.

Took my truck to the dealership for repair and there was no hassle from these people.....they paid for my truck and covered my rental. No questions asked.

Great warranty company that stands behind their warranties! 10 Stars!

I am very pleased with MPP service because I had zero out of pocket expenses to repair my car the cost to repair my car was 489.09$ MPP, covered the entire bill and for that it is a great investment to employ their services. I am grateful thank you MPP. Sincerely, Na'im L Jenkins

They were very efficient professional and informative. They were even very informative about some of the new products, such as their new virus protection inside your vehicle to protect against viruses.

Ray Johnson is the person to see at Town East Ford service. I appreciate his help getting me in and out as quickly as possible.

I have had the very most incredible experience everytime I have serviced my vehicle using my extended warranty options. MPP makes repairs and maintenance painless. Thrilled with my decision to purchase and use these options at Grand Prarie Ford in Arlington. Texas!

The work completed on my SUV was flawlessly done and in a timely manner! I m so happy I bought the warranty.

Glad I purchase MPP...it was a great deal and easy to use for service.

MPP is an amazing company for the auto industry. There customer service and staff treat you like family. They go above and beyond to help you. Great company's like this are rare and hard to find. Thank you for all you do.

Everyone at MPP has been great. The transmission on my Ford Escape went out after only 60K miles, and they provided excellent support. Especially Dave Thomas who went the extra mile for me. I appreciate it! It is hard to find companies that meet standards, non the less go above and beyond. They are quick to respond and handled everything, even payment, right away!. I highly recommend and will continue using them.

MPP stands behind everything they say they are going to do. Thank you.

Very helpful, need more information about how to use this site when downloading app. Wish there was a way to get money spent added to account from earlier years.

Slim and Lu at MPP are by far the best people to work with.

Awful company been waiting over a month for them to just now tell me they need more info even tho I already sent it all over. They'll take your money but have fun getting them to pay out gap claims! Beware shady company.

Everything is and as always great it is Soooooo
Seamless and easy way use it doesn t add any time to get my work completed. I just pull into the dealer give them my MPP card sign the paperwork and go wait until the work is completed

No problem with my service was still covered under my extended warranty

Friendly, professional, courteous service with a smile. Highly recommended

MPP has been a wonderful and useful addition to my car warranty. I have used the roadside assistance, the oil change program, they have replaced my car battery, done the clear coating on my car and other repairs as I needed. One mechanic complained when I showed up with MPP. He described his past experiences with programs similar to MPP and the nightmares he endured trying to get paid. I convinced him to call and at least try. He was very pleased with them because he got paid the same day as the service. When I signed up for MPP I was in the city a lot and did not consider how difficult it would be finding mechanics to work with them. I thought I was doomed with an expensive package I wouldn't be able to use again but they have proved me very wrong. MPP is fantastic for working with rural mechanics as well as big city vendors. I'll definitely use them again with my next new car!

GREATLY appreciated. 100% Professional! In and out in no time. One issue there was no popcorn, please fix.

Car was fixed fast and 100% covered glad i have this warranty

I spent my entire lunch on the phone and had a bad experience,first I spoke with Autum and then Joe they both emailed me the link to get my warranty refund the link would not open and said call customer service.I called again and at this point I was very upset and talked to Krista she gave me instructions how to open up link and worked.I just want to say Krista is knowledgeable and you all need more employees like her.Krista has very good customer service

I am so sorry that you guys feel as if the company ripped you off.. The unfortunate truth to this is.. ANYTHING YOU SIGN WITH YOUR JOHN HANCOCK YOU MUST READ FIRST AND ASK QUESTIONS..YOU SHOULD HAVE CALLED THE COMPANY TO VERIFY COVERAGE!! THE DEALERS JUST WANT THE COMMISION. Next time call MPP to find out what is included in your policy and to get an understanding about the coverage.
Thank you
MPP Leasing Specialist

I bought a 2006 Ford f150 in May by July I was having issues with the motor and with only 600 miles left to go before my warranty ended I took it into a Ford dealership galpin Ford in Prescott Arizona and MPP checked it out and they gave the Ford dealership of green light to replace the phasers and the timing chain which was perfect timing for me with the covid-19 I lost a job and I'm out $500 a week so I was very grateful and very thankful to the MPP company cover the repairs on my vehicle I will forever be grateful to them they are absolutely awesome so again thank you from the bottom of my heart.

They made it so easy! Sean picked up my vehicle from work and communicated with text so it would not interrupt me. Then it was delivered back to me very quickly with all the records for their work.

I bought premier plan when I bought my 2012 Toyota. First claim was in 2017. First thing thy did when i call is telling me that "your plan does not cover that part" even though I have full mechanical coverage and the person whom I called was not even listening to my concern. They have my money but very arrogant, bad customer relations. I had Toyota dealer called them and same story. Then i gave my plan descriptions to the dealer and they called again. This time difference person, but was willing to help. He figured out in deed i have full mechanical coverage. he told it is a old plan and they no longer sell it and he has to dig deep to find out about my plan. Looks like it is their problem and people do not know about what they sold. Finally go t car fixed and dealer has to make five phone calls to get the payment for repair. very bad company and poor customer relations.

As usual, the service I received at Grapevine Ford was exceptional.

I am a service advisor so I work with extended warranties every day....
MPP is without exception the very best I have the opportunity to work with.....1) responsive : they answer my calls right away 2) they are always professional and I can be difficult at times 3) they have quality warranties ....I would like to thank everyone there : ladies Kris and Lisa, Slim,Cody,Chuck,James,Kevin you are great to work with...If you guys are ever in McKinney please come by.

Brad R

Very responsive and a good value . Needed some work done on my vehicle and it was taken care of. Thank you.