I spent my entire lunch on the phone and had a bad...

I spent my entire lunch on the phone and had a bad experience,first I spoke with Autum and then Joe they both emailed me the link to get my warranty refund the link would not open and said call customer service.I called again and at this point I was very upset and talked to Krista she gave me instructions how to open up link and worked.I just want to say Krista is knowledgeable and you all need more employees like her.Krista has very good customer service