I bought premier plan when I bought my 2012 Toyota...

I bought premier plan when I bought my 2012 Toyota. First claim was in 2017. First thing thy did when i call is telling me that "your plan does not cover that part" even though I have full mechanical coverage and the person whom I called was not even listening to my concern. They have my money but very arrogant, bad customer relations. I had Toyota dealer called them and same story. Then i gave my plan descriptions to the dealer and they called again. This time difference person, but was willing to help. He figured out in deed i have full mechanical coverage. he told it is a old plan and they no longer sell it and he has to dig deep to find out about my plan. Looks like it is their problem and people do not know about what they sold. Finally go t car fixed and dealer has to make five phone calls to get the payment for repair. very bad company and poor customer relations.