Mount Sinai Review

If I could rate 0 stars I would. I had an Ultrasound appointment at 1pm. I waited over 1 hour and 1/2 until was called. Interestingly enough I had another Appointment at the Manhattan location earlier that day. I was seen and done with my exam in an hour. I don t understand where the disconnect or the disorganization lies in this particular location. However, this is not acceptable. An individual plans their day accordingly and should not have to come across this poor business practice. It s ridiculous!

If I could put 0 stars I would. I've been trying to get a hold of a customer representative for over 35mins. Not one person has picked up to help me handle paying a bill. Imagine how hard it must be to get service when I'm not trying to give them money. Terrible!

worst hospital. some friendly staff, but overcrowd rooms, even when one of the patients is using a commode (disgusting), leave you in ER for longer than 5 days, don't deliver results on tests after over a week (when they said 3-5 days) and floor bathrooms are often atrocious unless you tell a staff member about it

WORST POSSIBLE EXPERIENCE!!!!!!! WAITED 3 HOURS IN THE ER FOR THEM TO SEE MY MOM. AFTER 3 HOURS A PA CAME AND SAID I HAVE TO WAIT TO FOR A DOCTOR. WHY DID THEY SEND A PA ??? THE DESK PERSONEL ARE VERY UNPROFESSIONAL. WE JUST HAD TO WALK OUT.... I WENT TO PRESBYTERIAN QUEENS AND I WAS OUT IN 2 AND HALF HOURS..

Absolutely atrocious!! Please don't ever take your child, or anyone for that matter, to this hospital in the case of an emergency. Staff just doesn't care about anyone waiting in the emergency room. Waited over 2 hours while my child was wailing from an ear infection. I would not have a problem with waiting if the ER was full but there were only 3 patients including my child!! There's no excuse. Staff there seem misserable and are counting down the hours before going home. Avoid at all cost.

The security guard is very rude and disrespectful I took my wife to the emergency room when I get there the security guard let her in then asked me if I'm sick too or I want to see the doctor I said I want to see the doctor for my wife, he said I have to wait outside the hospital because I'm visitor! I told him I'm not visitor I'm helping my wife walking, he said that's the rules I can't get in, one of the nurses when she saw that called me and told him to let me get in, so he told me now you can get in !!? What is this rules!
Sorry for one star because I love this hospital and it's 5 Stars hospital every time me or my family need and emergency I go straight to this hospital, this one star only for the security guard.

Waited for 6+ hrs. just to be released without any sort of treatment. Bedside manners and patient care were lacking professionalism. The doctor pretended as if he was listening - he was not. Asked if i'd taken xxx brand of meds 2 minutes after i told him I took it twice. This place is awful.

Horrible, they keeping a cancer patient in emergency room for 2 days. This hospital pays more attention to drunks and crackheads then elderly sick people

Waited three hours for my two-year-old son to see a doctor for a gash on his fore head. While waiting in those three hours he was crying his lungs out and I felt bad for all the other patients having to hear that while being sick themselves. Ended up having to go to another hospital mind you we was admitted at 10PM. Terrible service rude staff. Avoid this place at all cost

I was there after getting multiple bites from a house cat (basically cats freak out about minor things, and they will aggressively bite and claw anything in their way, including their owners. I learned this the hard way when he got his foot stuck in a wooden bench we have in our living room - next time I try to help this one out of a bind, I will wear an oven mitt). The intake process was very smooth, and though the visit was rather long (arrived at 1:30am or so, and was released around 5am), they basically gave me everything I needed so as not to get an infection (blood test, antibiotic IV drip, wound treatment with saline solution, prescription for more antibiotics). The staff was very courteous and professional.

Very bad experience nerse left me with fluids and had to oer very bad i v xameout and she blamed me...blood everywhere! Never go back. Lori martin

I was in ER recently and my experience was wonderful. Front desk, helpful and fast within few minutes a nurse took care of me until the doctor came in. I did X-ray, sonogram and blood test not waiting a lot.
Since they did renovation everything changed, behavior, place clean.
One thing I noticed in my last visit, the gown I got smelt urine!! I don't know if the nurse gave me a new one or it was missing on the bed from another patient?? because I went to the bathroom when she gave it to me...
In general, the ER is much much better now.

I went to visit my mother at the hospital last week and as i was walking to the bathroom a Hispanic man with green scrubs made a pass at me made me feel very uncomfortable he wouldnt stop starring when i asked the clerk there that day about him she said he was housekeeping from OR never have i felt so uncomfortable in my life yuck other than that i believe the nurses and care managers and doctors were great

possibly one of the worst hospitals around. their ER is by far the worst i have come across in 30 years. wait times are no where reasonable. i always try my upmost best to avoid coming here, but when i have no choice i come, only to regret every minute.

Friendly service, I was treated fairly. Sure I recommend

I went to this ER in March for very bad COVID19 related symptoms - chest pain, shortness of breath, tachycardia. I am otherwise healthy and have never in my life had such symptoms.

The doctor who saw me bluntly refused to test for COVID, and also didn't wear a mask. I was left on a gurney behind a curtain for six hours and I was very literally ignored any time I tried to get the attention of someone passing by. I can appreciate that the ER is a busy, difficult place, but this seemed like an astounding level of negligence.

A week after that experience, I managed to get proper care AND proper diagnosis at Mt Sinai in Manhattan. I was COVID positive and kept for 48 hours.

I was uninsured during all of this, so as the bills began to roll in, I had to figure out my options. Medicaid would only cover back to April 1. Fortunately, almost all of my bills ended up being forgiven under the coronavirus funding for uninsured patients, except one: my bill for Mt Sinai Queens.

So I called some time in April and was assured by a supervisor that they would take care of this bill and not to worry. I asked her to email confirmation and she said that wasn't necessary. Great!

But I'm not a dummy. I always follow up.

I went online in June to check my bill status, just to make sure everything was kosher. Sure enough, the bill was still there. When I called to discuss this, the woman on the phone had no knowledge of the previous guarantee, there were no notes in my account, and I was expected to pay in full.

Currently I am awaiting a "manager review" of the situation.

I had ambulatory surgery at MSHQ I was worry about since I did not much about this hospital. I had the best experience my surgery went well but I was so impressed with the care provided at the post operating room my nurse Ms Yolanda O . Was amazing she made everything possible to keep me comfortable and pain free. Also the young nurse aid Ms.Simone O . She was excellent she help me so much until I left the place also noticed that all the patients received good care I was observing my surrounding . Also the place was implacable and everything since to be in order . I am a patient of MSHM for over 30 years but I was never treated this way . Thank you so much. Patricia Murillo

Great care. Nice doctors . The social work and discharge staff are amazing caring and made sure I got into the best rehab in Astoria

Long wait.staff is not coporative.very bad experience.

I to took my wife last night to Emergency room we stayed for three hours inside no body come to help us and when I ask for the doctor they say if to wait because they have only one doctor and it was more than 70 people inside ! This s horrible !

Obama showed up and went into the OR my grandmother was in for a hip replacement surgery and then L-danced on her. I cried and threw up. Not amused one bit.

Every time when I call there, people who pick up the phone are SOOO RUDE!!

I used to go to ER several times a couple of months ago due to severe pelvis pain(oh, I went there only because it's near to my place.) Well, they might have thought that I was "a flyer" because I heard one of the nurses talked about me. Anyways, I didn't even have any pain or a burning sensation when I urinated but they misdiagnosed which I had UTI. They didn't even consult to OBGY lol. If I were working there I would've told Dr that the patient needs ultrasound.
Basically, PA(not even a Dr) prescribed antibiotics for nothing. I'm sure the results of urine came out positive BECAUSE nurses working there didn't even care if I collected the urine. I even told one of the nurses that I did it and asked him what the next is. He ignored me and was doing his thing. FINALLY, another nurse came to me and pick it up 2 hours after I urinated I, as an RN, honestly this ER sucks, not all of them working there but some do suck.
I went to Mychart website and urine Cx came out says "1000 - 9,000 CFU/mL MULTIPLE BACTERIAL MORPHOTYPES;
POSSIBLE CONTAMINATION; SUGGEST APPROPRIATE RECOLLECTION,
WITH TIMELY DELIVERY TO THE LABORATORY, IF CLINCALLY INDICATED"

LOL HOW FUNNY IS THAT? WHAT A WASTE OF MY MONEY AND TIME OVER THERE!

They very slow, and the waiting time is crazy there .you gonna be waiting there for at least 2 hours until someone see you in er section

I went to the emergency room and the seat there for my husband had blood on it.

Dr's/Nurses are not the problem. Reception & discharge can't even send you off properly. Handed them a task to call for transportation at 4 pm and they came back at 6 pm saying the transportation would be there at 7 pm. When I called transportation they confirmed someone called at 5:55 pm (2 hrs after I gave them the request) & the person who called asked for a 7 pm pickup. Had to call myself to request a diff company that came in 15 mins. Thanks to these workers, the ER has 1 bad star from me. (not to leave out the oompa loompa at the front desk in ER smurking the whole time as if she knew all along, poor slug she must be hangry at the world).

No pediatric emergency! I was told by the discharge nurse that there isn't a pediatrician for the ER. That the new pediatric ER section IS AN OPTICAL ILLUSION. What a fraud. Why would your staff say such things? Worst ER experience ever. I'm never bringing my children to the ER here again.

It has many specialists. Very good medical service, but the appointment phone never answers. They speak some Spanish. Go to local doctor. Do not spend time in emergency.

I was admitted to this hospital after going to CityMD. I had lower right stomach pain that I suspected was appendicitis, and sure enough, CityMD sent me over here with a note. I was admitted right away and they began tests immediately (CT scan). I can't say a bad thing about my experience here. Front desk staff was to the point, the nurses who took care of me when I was admitted were attentive and experienced.

My surgeon was Dr. Mahmood, who came out to talk to be and explain both the procedure and potential complications before the surgery; it ended up going very smoothly. I was in the hospital for the day after the surgery and the day after that, and again, the team of nurses and specialists there did a near flawless job of making sure I was being taken care of.

Most of the negative reviews I've seen have given one star reviews because they believed a receptionist was rude to them. Really? I understand that is a frustrating and irritating thing to deal with, but shouldn't the quality of care, treatment, and cleanliness of the facility be your main focus, not that some person on the way in or out was short with you?

I can't speak for the reviews who had more serious issues outside of that; I didn't experience those. But anyone giving one star reviews for petty reasons should be ignored. I would definitely go here again if I had any other serious issues.

The newly built facility looks nice and clean. But, I have been waiting for two hours to be seen by a doctor. We made the appointment one week ago. And I also see there are not many patients. After 2 hours wait they asked me if I can wait another 3 hours. So I left this crazy place.

This place is good to rest in and around the waiting area and enjoy the TVs, but not for treatment.

Depending on the emergency, I would only go back because, here around Astoria, it's the only & closest ER. Been to the ER, in the past year, 3x, with only once (brought by ambulance was decent. The other 2times it was disgraceful. Once there were patients lining up in the hallways, including me. The last time I made the doctor discharge me (against med advice) due to being totally ignored by him. I found out the results of a CATscan that I took by overhearing the doctor tell my daughter, not me!!, the results when she asked if she could buy something for me to eat.
He'd come over about 90 minutes later and talk to me, when another doctor heard me talking on the phone. By leaving I was also stopping the doc from admitting me to the hospital. I did complain to the hospital Ass't Director and no response back. Just like the ER doctors: no "we're waiting on such and such". Just leave me alone. The last hour or so even nurses didn't come by to ask how I was doing.
There is a big construction going on at the hospital, to be fair, mostly (of my understanding) involving the ER area. This seems to be about 3-4 years too late. As stated, being there was totally absurd.
Outside of the ER, I find the people working in radiology very friendly and helpful; the one time I was on the floor I had no real complaints. It is unfortunate that the rest of the hospital is brought down by the experiences in the ER and the total disregard by doctors and administration. However, rating just the ER, I would have given it 1 star... at the most.
THIS is written April 2018: ER and I suppose docs offices are new and great. Room to work in for the employees, decent treatment area for the patients. Now if only doctors dept their patients abreast and replied to phone calls and/or pn patient portals. Doesn't make sense to have all this and be kept in the blind. Seriously this is a travesty. At least when I was in the hospital for just under a week.
I have nothing to say that's bad concerning the nurses, assistants, or other hard working employees (from my viewpoints). They are all great. Now if only ALL doctors would respond as stated above, kept the patient abreast of medical improvements, etc. In the week I was there, including their new ER, I saw a doctor maybe 7 min or so. TOTAL! Again, other docs for outpatients should be stressed to keep the patients in the know and respond to the phone calls or portal. Many of my doctors over the past 2 yrs are there and as an outpatient, most have given me their ofc phone numbers which was promptly ignored when I called. Great!
Of course I don't know all. But I will state publicly that my PCP (don't know if I can write her name or I would) and her assistants, including office personnel, I would rate 7 stars on a scale of 1-5. When I was in the hosptial, my PCP spent more time with me than the other doctors combined! Lastly: the floor patient rep and her response to me of "ya gotta not be that rushing for results) is just plainly effed up. There's no excuse to tell a patient that the end of on the 2nd day on the floor. But then the other docs and keeping patients abreast of what's going on.... If it wasn't for my PCP, I could co-star in my Mad Magazine that month.
I don't hate the hospital, but much needs to be improved. And a good chunk of that has nothing to do with how doctors and some med staff keep patients uninformed. (NO typo) Lastly, 2 yrs ago I ate my food on mostly paper products. Seriously?? (I was, in a different hosp.,in food service. This hits home. This was also outrageous. If it still happens, I have no knowledge. Though I saw the employee (5star to him!!) but just spoke general & didn't ask. And Building services (sanitation, engineering) 5*!! (Wrote the mgr of FS when I was a patient and no reply to this writing. I know these people (the docs and managerial peoples & others this applies to, which is NOT everybody) think they may be great, but....
Hope this helped all. And if management wants to talk, I'd be delighted!!

My father was admitted a year and a half ago and his surgeon was amazing and the nurses were wonderful. Social workers were very efficient as well. My father had been readmitted a week ago for a very different ailment.....ER was 50/50. His nurses are wonderful (I love them), aides as well. Doctors need a severe lesson in communication and should absolutely drop the 'need to know basis' when giving family information about the patient. The PAs should not be allowed to speak with patients unless a doctor is present. They are merely 'messengers' for doctors who can't be bothered to speak with patients directly. And, in my experience, give patients/family the wrong information. Hospital staff absolutely needs to ALWAYS inform family members of any major changes to the patient and not take it upon themselves to move forward without consulting the patients family/health care proxy. One major thing I have learned is you MUST MUST MUST MUST MUST stay on top of your loved ones/your own care. ASK QUESTIONS, SPEAK UP, TAKE ACTION.

if you want to die then this is the place to go. the kind of care you receive is bad at best except for a few good nurses

Terrible hospital. Worst I've ever seen. Nurses are rude, unknowledgable, disrespectful, and unhelpful. Nobody seems to know how to pick up a phone or not ignore someone. Dirty, messy, tiny rooms.

My mom was admitted to Mount Sinai Queens for leg injury. The entire staff was great until she was moved to recovery room after surgery which felt like a torture room rather than a recovery room. She had the most traumatizing experience by her nurse Jina Organista. Jina refused to respond to my mom s needs; she kept asking for water because she felt weak since she had been fasting for over 24 hours. Dr. Forsh the surgeon was amazing and explained that she will be able to eat and drink 1 to 2 hours post surgery. My mom was held for 10+ hours in recovery room after her surgery; all her requests for food, water and comfort needs were continuously ignored. Jina unacceptably violated my mother s privacy by keeping the privacy curtains wide open when she had to urinate; there were patients walking in and out of recovery room, patients on beds next to her and across from her. I m in full shock that the nurse would give herself the right to expose a tired patient who s trying to recover from surgery to everyone on the floor. When my tired mother questioned when will she be discharged to the floor the nurse kept responding in unacceptable tone if you stay angry like this you will be going nowhere . A nurse should be able to empathize with a patient coming out of surgery but Jina has failed to do her job. My mom requested to leave the hospital due to her traumatizing experience; another patient on the floor requested to leave the recovery room shortly afterward and jina comments here another one . Going into surgery at 12pm my mom was finally released from recovery room at 12am in extreme mental trauma; she was terrified and crying of emotional damage. 3 days after being discharged from the hospital I found my mom crying remembering her horrible experience with Jina. I want to ensure no patient goes through the same experience under the care of Jina Orgenista, a patient who s trying to recover from a surgery deserve optimal care to ease their pain and I hope no patient goes under the torture of this nurse which is supposed to be care .

This hospital has incompetent and ignorant staff. It takes for ever to get things done. They keep telling you they will bring it in a minute and never do. You can t speak to a doctor it takes at least 2 hours to do so. They don t explain why you are being admitted. When a patient yells and screams then they listen. The staff doesn t have time to do things for you but they have time to talk about personal matters in their place of employment. Need to hire staff that cares about patients! Will never go back there God willing!

I don t understand why people are making bad comments about this hospital.Everbody was very attentive ,kind and helpful. I m grateful for their thoroughness. Nurse Timothy and Dr. McDonald were awesome. Thank you for your great work!

Been waiting for over 17 hours in the emergency room to get transferred to mount Sinai in Manhattan. Nurses are NOT attentive, lack empathy, and are not helpful. Last time I saw a doctor was 13 hours ago. They cannot answer my questions all I get are a bunch of I don't knows. Horrible experience. This hospital is only good for basic things like needing stitches and doesn't have REAL doctors that can help you. Horrible experience. Only 2 people that are helpful is Sid an er nurse and Joe a PA. Other than that everyone else was rude, ignores you etc. I could've sworn having chest pains was super important and needed to be dealt with quickly... not ignored.

DO NOT GO TO THIS PLACE! I arrived at the hospital and was greeted by a very nice gentlemen at reception. However, it was not until I entered the patient waiting area that I had the worst experience. Doctor was very passive and I felt like i was the one doing the diagnosis. Doctor did not properly communicate order with nurse so nurse was asking me what I needed rather than vise versa. In addition, the nurse did not explain what medication they were giving me and what it was for. I had to keep asking what each thing was. As a result, I reacted very poorly to a medication. I did not know what was going on with my body and there was no one in sight. After the fact, I told the nurse that I had a bad reaction and she told me that I should of said something. Absolutely ridiculous place. Left there at 11pm with no answers just very overly medicated!