D Esposito

Review of Mount Sinai

I went to this ER in March for very bad COVID19 re...

I went to this ER in March for very bad COVID19 related symptoms - chest pain, shortness of breath, tachycardia. I am otherwise healthy and have never in my life had such symptoms.

The doctor who saw me bluntly refused to test for COVID, and also didn't wear a mask. I was left on a gurney behind a curtain for six hours and I was very literally ignored any time I tried to get the attention of someone passing by. I can appreciate that the ER is a busy, difficult place, but this seemed like an astounding level of negligence.

A week after that experience, I managed to get proper care AND proper diagnosis at Mt Sinai in Manhattan. I was COVID positive and kept for 48 hours.

I was uninsured during all of this, so as the bills began to roll in, I had to figure out my options. Medicaid would only cover back to April 1. Fortunately, almost all of my bills ended up being forgiven under the coronavirus funding for uninsured patients, except one: my bill for Mt Sinai Queens.

So I called some time in April and was assured by a supervisor that they would take care of this bill and not to worry. I asked her to email confirmation and she said that wasn't necessary. Great!

But I'm not a dummy. I always follow up.

I went online in June to check my bill status, just to make sure everything was kosher. Sure enough, the bill was still there. When I called to discuss this, the woman on the phone had no knowledge of the previous guarantee, there were no notes in my account, and I was expected to pay in full.

Currently I am awaiting a "manager review" of the situation.