Mort's Water Company Review

I have worked with the guys at Mort's for over 25 years. From a House water softner to full septic system replacement and broken city sewer lines and replacement of drainage tile. Always a fair price and quick service.... and you know they will be the same quick service if anything happens later.

The first time we called, we let them know that prior exprience with our issue required 2 spools to reach the clog of roots. They showed up with only one spool, letting us know the issue was probably not fixed. The bill came, which was almost twice as much as our previous Mort's Inc. bill was, and when we called to voice our displeasure, all we got was an explanation of the bill. A month later, we had to call again because the issue was not resolved. Again, we called and expressed our issue with paying more for a problem that was never solved, especially since we let them know ahead of time to bring 2 spools and they did not. The only thing they did to reconcile was send one guy instead of 2 to cut back on labor costs. The one they sent was belittling and snarky, and we will never make the mistake of calling Mort's Water Company again.

I have a property that I rent out in Iowa Falls because I couldn't afford to sell it since I went back to school and had to move after only owning it for a year. Anyways my tenant had a clogged kitchen drain. I did some research online and I understand that this can cost on average anywhere from $100-250 depending on how bad it is. So I went ahead and hired a plumbing company that charged $70/hr to come take a look and fix the problem. I asked if they had any additional fees and they said no. I asked if they roughly knew how long it would take or cost and they replied no that that they usually don't give estimates. They came initially with a hand auger that wasn't big enough to fix the clog, so they left and then came back with a larger mechanical auger that still wasn't enough to fix it so they ended up having to remove some pipe to get it cleaned out. All told it took about three hours to fix the problem. My tenant says they were efficient and their work was well done from what my tenant could see. Which I have no problem with the quality of work they performed, just how they communicated everything. At the end of it I expected a bill for around $210-250 since they were there for roughly three hours. I ended up getting a bill for $486.96. When they came back they ended up bringing an additional plumber that I was also charged $70/hr for. They also charged me $35 for the larger auger even though I was specifically told at the very beginning there were no other fees. At no point during all this did they call me to tell me the extent of the problem, or the fact that they left and had to come back. I just feel I should have been called and told about the changes, if I had been I probably wouldn't have been that upset about the total amount in the end. I would have also had the option to re-evaluate if someone else could possibly do it for cheaper, but I wasn't given that option. I called and talked with the owner or manager not entirely sure which for I felt I shouldn't be charged for something that I was unaware of the cost of. I was told essentially that is just the way they do things for service calls, and that he could put a note in my file for future visits that I would like to be notified of changes that increase the cost of services. Honestly when I first talked with them I just thought it was an honest mistake and that they would take the charges for the second plumber and the mechanical auger away. They did drop the fee for the mechanical auger, but nothing else. At the end of it all I came away feeling slightly cheated and taken advantage of. I am sure I am partly to blame, for I should have insisted on an estimate, I just didn't think I needed to because was told it would be $70/hr. Which in actuality it ended up being $140/hr for the last two hours. From what I could find out myself most clogged drains take under an hour and some harder ones can take a few hours, so like I said earlier I was expecting at the very most only $210-250 for the fix. Just leaves me wondering if this is an industry standard where on service calls they go and fix the problem and don't make the customer aware of any drastic changes in costs, which they told me most companies that do service calls do it the same way. Maybe an almost $250 increase in cost isn't a significant enough amount to some people or they didn't think that was significant enough change to notify me about it. But to me, a college student with other payments, it was a significant change in price. Sorry for making you read through all that, just wanted to give an accurate portrayal of what I felt went on. Once again want to reiterate that the quality of work they did was good, they just didn't communicate well and I feel didn't really take responsibility for what I feel almost amounts to deceptive trade practices.

They showed up when they said they were going to. They were very professional about my repair job and didn't waste time. Thanks for the great service!!!

They did an awesome job. Would highly recommend to everyone

Kent is great to work with. He came out to take some notes so he could give me a quote for a new well pump and was nice enough to first give me some things to try to troubleshoot our low water pressure issue first. Sure enough the pipe coming out of the pressure tank was clogged up with rust. His free advice helped me avoid several thousands of dollars for a new well pump or hooking up to city water (others I called gave no such suggestions, they just wanted to start replacing things without truly understanding the root cause of the problem). I appreciate that he wanted me to try a few things to make sure we were fixing the issue properly before unnecessarily replacing the pump.

Great Service, Great Product, Highly pleased!

We called Mort s Water company because our water softener stopped working. The engineer who came to repair the system was very knowledgeable and explained everything very patiently. After going through a thorough inspection, he recommended a new system as the old system was beyond repair, there was no pressure to buy a new system from Mort s. Their prices were very competitive, and I had heard very good things about their service. After going through the estimate, I ordered a new water softener, the new system came in three days and took a few hours of installation. The entire process was hassle free and professionally done. I will recommend them to anyone who needs a new water softener installed.