Morris Buick Reviews

I arrived at Morris GMC after having been to several other GMC dealers in the area. I knew what I was after (Sierra Denali HD with a Duramax). I had a plan B lined up but Adam Morris and Jeremy Moomaw made sure that didn t happen. They worked tirelessly through a Saturday afternoon making sure I got their best effort and best deal. This made for a really assuring feeling. I was as happy to do business with with Morris GMC as I was driving away in my new Denali.

Super Simple. Our salesman Ed was great with working with us prior to arriving. We had a price worked out before even arriving. They gave us a great offer for our trade in as well.

Love our new Terrain.

They always take great care of me! Great selection of cars. Their staff are knowledgable, kind and honest.

I had a great experience with the leasing of my new vehicle! Highly recommend the dealership and their sales staff!!

My salesman Sam Noureddine made the car buying experience very easy. He was very professional and knowledgeable and gave me the best deal ever. Definitely would deal with Sam again and will recommend to all my friends.

Personnel and service at GMC Morris are phenomenal, love these peeps.....however, GM has a problem with their 15 - 18 8-speed transmissions and the buyers and service personnel are being thrown into the lions den to deal with it while GM plays the pass the buck game. Shameful GM, handle your business accordingly before you lose a 3 time Denali buyer to Ford.

Bailout?!!....oh yeah, Ford didn t take one.

Very friendly and professional buying experience. Sales consultant was knowledgeable and eager to answer questions. Never pressured me and allowed me to make my own decision. Also eager to help after the sale if ever necessary.

Ed, my salesperson was very knowledgable, patient & easy to talk with. It was a very relaxing atmosphere, all the sales personnell seemed very laid-back & coopertive. Best car dealership I've had in my lifetime of buying vehicles.. Will recommend it to anyone needing a vehicle.

Always the best service and sales Been with Morris 20+ years and counting!

I brought the car in because the latch for the shade for the roof was broken. A part had to be ordered. I called after a week and was told it had been ordered and i would be called when it came in. After two weeks I called again and found that the part was in but I was never notified that it had come in. The car was repaired at that time.

This is my 4 Car (1 buy and 3 leases) from Bob Morris GMC. I couldn't be happier with the Sales and Service team. With the crazy things going on right, it was great to still get the same excellent service from the team there. I did almost all of my communications with them via e-mail and phone and when it was time to pickup the car, I was in and out in 30 minutes, including the new features demo and setting up OnStar.

Would have been nice if they dried the windows after running the vehicle through their car wash.

Always on time. And took care of recall quickly, plus Carwash. This is why I stay with Morris. Good job !!!!!

Our experiences at Morris Cadillac have been very positive including the cars we purchased through the years, service, maintenance, and the condition of the vehicle when the maintenance or repair was completed. Due to COVID-19, they sanitized the car before returning it.

Excellent no-pressure service and sale. I highly recommend Morris Buick GMC for all of your automobile needs.

This is the 2nd car we leased from Morris. Very happy & Mark Yonke is great!

I leased a 2019 Buick Encore and I was very satisfied my salesman Jeffrey Firestone, he was very professional through the whole transaction. I would refer other customers to Morris Buick GMC and I would have them go to Jeffrey Firestone

They're a car dealership. Big deal. If you want to buy a Buick or GMC, just like any other car place.

Just a horrible experience! And a severe case of bad customer service! They make you feel like you need them and not the other way around through their cold tones and lack of courtesy!
I said I could deal with that, I just need to get my car fixed! But to have your appointment canceled on you twice and spend a month without vehicle just so that when you complain, and ask to talk to the service manager, to have this shop manager tell you not call his shop ever again, and that he's canceling your scheduled appointment and he's never going to on your car in "HIS" shop, then hang the phone up on you!!!!

HORRRRRRRRRRRRRRRIBLE EXPERIENCE! !!!!
WOULDN'T EVEN RECOMMEND TO AN ENEMY!

Had an issue with the salesperson and called the Manager about 3 weeks ago never got a return call!

I've bought a lot of cars in my life, but this one was the easiest, most relaxed, laid back experience to date. We love the vehicle and our salesman, Ed Schurdell was friendly, helpful, and thoroughly knowledgeable about the car. Thank you, Ed, for ensuring our satisfaction in every way!

This is my third car I ve leased from Morris Cadillac GMC and I wouldn t go anywhere else! Everyone at the dealership makes you feel like family. They are true professionals and make the car buying experience such a pleasure. Thank you Jeremey and Brandon!

Very profecional service. atencion ..and amability personal....thanks guys...

Made online appointment quick and easy. Fast and friendly service.

MY EXPERIENCE THERE IS VERY GOOD I HAVE NO COMPLAINTS
EVERYONE IS NICE AN THE WORK IS DONE IN A TIMELY FASHION
THANK YOU

Seemless purchase!
Very easy to deal with.
Thank you Adam Morris !

All went very well. Great communication with service advisors and assistance with courtesy shuttle. Very pleased with things.

Our buying experience at Morris Buick, Cadillac, and GMC was absolutely outstanding. Could not have asked for better customer service. We drove two hours from Columbus to purchase a 2015 Chrysler 200C, and they treated us as though we were buying brand new. If you want the best, do yourself a favor and visit Morris. You will not be disappointed.

Pleasant experience with our purchase of an enclave.

Great custom service !! Employees go above to make you feel like family!!

Working with the team at Morris Buick GMC has NEVER been so easy. No BS from start to finish. It was the best car buying experience I ve ever had. They are patient, committed, dedicated, and focused on customer satisfaction. They ve built a loyal customer base rooted in trust and fairness. Kudos to Adam Morris, Jeremy Moomaw and the rest of the team.

Ed Shurdell was friendly and accommodating. His patience with me and willingness to show me various Envisions in different colors was much appreciated. He wasn t a high pressure salesman. Ed was a pleasure to do business with and made my experience leasing painless!

Knowledge of the various vehicles available and the sales team's commitment to get me the best vehicle for my budget keep bringing me back!

As always, Sylvia tries to schedule me as soon as she is able and Trevor does a great job communicating the nature of my service. This team wins my trust visit after visit. Thank you~

My Salesman, Ed Shurdell, was so knowledgable and personable. He made sure I had everything I wanted in my new car. Making everything perfect and easy! Thank you Ed for your honesty and integrity! I will definitely come back to Morris Buick GMC because of you!

Staff and management were extremely helpful in finalizing the deal. Salesman (Ernie Kilgore) exhibited the highest level of professionalism and was able to secure the exact vehicle I wanted as he had to get it from another dealership. I would definitely recommend this salesman and dealership to anyone looking to purchase a new or used vehicle.

I have experienced great customer service for both cars I have purchased from Morris Cadillac. They make it easy, and don t hide the ball.

I recommend them for anyone looking to purchase a car.

GREAT dealership...Very pleased with my salesperson (Mike Speck) and the manager (Brandon). These guys went above and beyond to earn my business. No high pressure or sales pitch just Great prices and selection. I shopped at several other local dealerships and no one was able to match up to Morris Buick, GMC, Cadillac. If you are in the market for a new or used car, I would definitely check out Morris.

See my guys Branden, Adam or Jeremy. The best service around. Get you and excellent vehicle from good people.

Probably the best vehicle purchase experience ever. Thanks, Ed!

As always, very professional staff. Another job well done. Morris has a friendly staff who are genuinely interested in resolving issues. They know you by name. How refreshing to be appreciated by a business

Everyone throughout the entire process was amazing. Made it easy, enjoyable but also informative and highly professional.

I ve purchased a lot of cars in my 22 years of driving. Mr. Morris and his staff went above and beyond to get me and my wife into 2 beautiful rides. In a world where customer service seems to have gone by the wayside, i was blown away with the experience. 12 years driving BMW s and decided to just take a look Morris GMC-Cadillac. Will never go anywhere else for the rest of my days. First class rides with best in class service. HIGHLY recommend!!!

Best car buying experience ever, Sam is by far one of the greatest car salesman I ve ever worked with. I highly recommend Morris Buick GMC dealership. Their internet process is Great! I found the car on the Internet they called me, I told him what I was looking for and asked themcould they do the deal at a certain price. They called me back in less than an hour and said yes they could do it at that price and did I want to come out and take a look and take it for a ride. I arrived at 7:50 PM was walking out at 8:50 PM, done deal and was home before 10 PM. That s the way it should happen all of the time. I love those guys and highly recommend them.

Promo service that went above and beyond to accommodate my busy schedule!

Had a HORRIBLE experience! Definitely felt as if they were taking advantage of me and just wanted me in a car, any car.... not the one I really wanted. Mike Speck pushed and pushed me to change my mind and not buy what I really wanted. I'm glad I put my foot down. Very disappointing! Just interested in a sale not their customers needs or wants!

Everything was great there !! Jeramy was absalutely great!!! Sending him as many people as I can!! That s how great he was!!

We worked with Jeff firestone for a leased suv. He was able to put up with a screaming toddler and a sassy pregnant woman. He got us a great deal on a GMC Acadia! Thank you so much!

Great customer service. Always feel welcomed and important when I go to Morris Buick GMC.

Be ware of Mark Yonke (or, Junkie!), he is a total S.O.B!
.. They may have good offers, but a lousy after sale and services... & however, all dealers have good, offers!

Too bad I asked for a trailer hitch installation, they did but never gave me the bill!, and just ripped off 650$ (no cents, no explanation, well over priced!) and ignored releasing a bill! imagine?

Morris Never investigated my issue, said that is the way it works. Took my car to another dealership and the other dealership replaced a part and resolved the issue. Do not waste your time with Morris.

I needed an oil change and new brakes on both axles. Work was performed as expected in a timely manner. All staff were friendly, courteous and proffessional.

Jeremy Moomaw was awesome to work with! Found the exact vehicle I wanted online, took a drive from Pennsylvania to Ohio and was in and out within two hours. Absolute best deals I could find available at Morris Buick GMC on my new Yukon XL Denali. Jeremy made the process very easy. Great experience and worth the drive. Thanks!

Great service...right on time and accurate estimate of how long it would take. Great group!

Morris GMC will continue to get my business. I contacted them and requested availability of a vehicle. Within hours I was in the finance office signing papers on a new lease. They really have a great team that will listen to your needs. The process was smooth & pain free, I'Il be returning. Thanks Again Morris Team!!

Felt rushed and overcharged! Didn t listen to my questions or explain anything in detail, as I asked! Will go to the Buick dealer in Avon.

Professional employees who took great care of my car. Everything was done perfectly and the service was good.

Everyone was very helpful in helping me Geno, Jeff , rest of staff as well. I m very thankful

Mark was amazing and extremely helpful!! He got me exactly what I wanted within my budget

Very Friendly and Extremely Professional...!! Thank you for a Job Well Done!!

I bought a Regal TourX and the process was straight forward. Mike Speck kept it simple and honest. I'll return for future purchases as long as Buick offers competitive products.

Bought a used truck off of them in November of 2016. Told them I already had my financing arranged through Capital One but they insisted that I allow them to try to get me a better rate. After they assured me they would pull a single credit report and share it with the potential lenders I allowed them to do it. That is not what they did. They provided my information to 5 different banks in an effort to beat the incredible rate I already had from Capital One. Each of them pulling my credit report and causing my rating to drop slightly because of so many inquiries. When I brought this to the finance manager's attention he thought it was funny. "We were determined to find you a better rate. Oh well, they will fall off in two years." In a sentence, they lied to me. I was so happy with my purchase i would have been a repeat customer. Not now.

I have leased 4 Buick Enclaves through Morris and have been very satisfied with the entire process. My salesman Mike Speck was very thorough and easy to work with.

Car was at the dealer for 2 weeks!!! Brand new car 2900 miles on it with a serious safety issue and since they couldnt replicate the issue, I was given back the unsafe vehicle. Very disappointed that I now have to be worried while driving the vehicle around with my 2 children...and since the car is only 3 months old and been to the repair place one time there is nothing more that can be done...such a shame. Probably be the last lease from there....the service manager was very nice though and he tried...so this review sort of includes gm overall

Go there quick and buy a Cadillac from Jeff Firestone

Great customer service from my salesman Ed. Everyone made the experience stress free.

This place is great sales personnel are nice facilities are clean and the body shop employees are great. We had someone hit our car and we used the body shop for repairs. They we kind and very helpful with making the process easier and giving us a piece of mind. Thank you.

Great salesman. No pressure. No talking over your head. Patient with us as we made our choice of vehicle. Explained everything well about the vehicle. Thx

Jeff Firestone was terrific. He made this car leasing experience an rememberable one. Jeff took the time to explain the process and exactly what I was purchasing. He has even availed himself to future questions that may arise.

In short the entire Morris sales team made us feel welcomed and that our business was appreciated.

Mike what is a very professional Knowledgeable and friendly salesman. I will bring my future business to him for sure!

Best place on the Westside for service period! Always fair, friendly and professional! Oh , the also have a great selection of vehicles. Bought my last three from there!

Though the staff at the counters are professional and friendly. The overall experience was horrible, from delays, no communication, the supposed "backorder" part that miraculously appeared about an hour after they said GM wouldn't tell them so, I reached out to GM about the problem , and damage to the vehicle performance and aesthetically while not taking responsibility. On top of other interactions I've had with this dealership in the past that I tried to move past on quality, because the men in the Cadillac Service Center are very nice, this has gotten to the point where I can no longer bite my tongue on it. Absolutely cluster at Morris from Sales to Repair. Side note: when someone is trying to buy a new car and says they would like to, you would think you would get a response back from the sales person too.

The sevice department team at Morris Buick GMC are very friendly and professional. They provide excellent customer service.

Very nice to deal with!!! Morris Cadillac is lucky to have a great guy like Dave Ellis running the body shop!!! He s a great guy!!!

Warren was super nice. We were happy with our oil change. Morris offers free car washes, we were hoping that the car would ve been washed when we came to pick it up. That would ve a nice touch.

Went in with my parents so they could buy a buick encore. Which they did m. In the mean time my husband was looking at a GMC Canyon Denali on the show room floor which he really liked alot, problem was we had bought a new Silverado 5 months earlier with only owing 3 more years on so we didn't need a new truck . The salesman ran some numbers with us and I wasnt on board with us buying another truck, so he then threw the option of leasing which I told him absolutely not but he just kept pushing this truck on my husband. So of course my husband caved in and said yes against my better judgement. So when he was signing the papers the residual was 6000.00 more dollars then what he told me and all he could say was I'm sorry, at this point I was not wanting this truck .unfortunately we took the new truck home and I kept telling my husband my the hell would you give up are 5 month old 2018 Silverado that we didn't owe that much on for a lease that you get nothing back from when the lease is done so he called the salesman to tell him he made a mistake could we bring the truck back he said he understood and would see what he could do well that was bullcrap because he called the next day to say the vehicle was funded already which I called the lease company and was told it wasnt funded yet. These salespeople can be pretty convincing when there talking you into a vehicle you dont need but if you change your mind its turf cramp for you. Now were stuck with a truck that's going to be way to expensive to buy at the end of the lease and have no vehicle at all . I am so so upset over this worse mistake of our lives, when your gut tells you dont do it you should listen.

Bought my 2019 GMC Terrain from the salesman Jeremy. Excellent customer service. Had a minor issue with the key fob and he took care of it right away. Totally recommend him if you are considering buying ot leasing a car!

The oil change and tire rotation went smoothly. I was in and out within 45 minutes. I noticed that they didn t put a reminder sticker on my windshield. I called and asked if they would mail it to me and I was told to wait to the change oil now came up on my dash. I have always had a sticker on my windshield as a reminder. I don t see what the big deal is in mailing me one.