Morris Buick Reviews

Great experience! Very honest. I drove 4 hours to pick up the truck. Jeremy described it perfectly and kept his word. Easy to deal with.

Mark Nugent made our purchase of a new Buick easy and pleasant. He's very accommodating.

Jeremy was phenomenal and helped me and my significant other get into a new car. I would definitely go back again in the future.

I purchased my Buick Enclave from Morris and have taken it in for maintenance twice thus far. Every time i call, the operator and service team are courteous, helpful and work around my schedule. The entire process of the drop off, getting a loaner and the pick up are very efficient. Big props to Warren and Dave in service! Ya'll r awesome

We were referred to Morris by a friend. Mike Speck and the Morris team made the entire experience stress free and offered the best deal without drawing out the process. Highly recommended.

They treat you like kings over there check my car didn't charge me so I can make an appointment later when I have time to drop it off very truthful good people

Worst dealership ever. Watch out for shady salesman selling third party warranties but making it sound like it is a GM plan. Nothing but trouble with my new car, needs to be repaired every few months.

Morris Buick GMC always goes above and beyond in taking care of our vehicles and our family. We could not be more pleased with the excellent service we receive at Morris. Thank you so much!

We shopped at several different dealerships and not one worked with us like Gabe did. We felt relaxed and not pressured. The manager was awesome too!! By the end of the deal we fist-bumped... Deal was done! I love the truck and Thanks for all the help and confidence in our new vehicle

Mike has been very helpful throughout my leasing experiences. He s been so helpful that this lease will be my third with him! He s knowledgeable, willing to find the exact car that I want within my budget, and has a sarcastic sense of humor that I enjoy.

Morris GMC was an absolute pleasure to work with. Michael Speck made purchasing my new GMC Yukon simple and easy. Their pricing was by far the best out of the 3 dealerships I contacted. The delivery process was quick and efficient, no long wait to get into finance and the time I spent was quick and easy, no hard sales tactics to get me to purchase additional coverage. They have earned a customer for life!

Very clean, everyone is always friendly, complimentary beverages, snacks and wifi. I was in and out with a freshly cleaned suv, tires filled up, everything sanitized. Phenomenal everything!

Warren did a great job...gave me a loaner. Great service & friendly! Glad I got my car at Morris!

Service was great enjoyed talking to the Service rep

I love Bob Morris GMC. The dealership is impeccable, the staff is friendly and they make you feel like family. I cannot recommend Bob Morris GMC enough. Phenomenal from start to finish. Thank you..

Very good customer service specially Jermey Moowaw .He's very good showed me all the cars I want ,following up with me, email me with everything I need . No pressure I liked the place. I still didn't get the car from them but I still consider the dealer as a good dealer. THANK YOU

All very professional and courteous. It was completed in a timely manner as well. Would recommend

By far the easiest and best experience I have had purchasing a new vehicle. Camden was excellent, along with the rest of the staff, through the whole process, outstanding job!

I have personally purchased 5 trucks in the last 7 years as I drive 50-60k miles yearly. I have purchased from many areas (Columbus, Akron, Cleveland...etc). I can say from Jeremy who helped me to Scott in finance this was the best experience I have ever received. I am a family member of the GM family as my wife has had 3 new vehicles in the past 5 years. We have tried to find a dealership to call home. I can say Morris has earned my business and I will go to them first. Thank you for being fair and reasonable, and going above and beyond.

I was involved in a pretty bad accident this winter, and I was recommended this autobody shop from a family member. They did a wonderful job replacing and repairing the back of my vehicle, with timely and friendly correspondence. If I ever need another repair, I will definitely be bringing my car back here. Highly recommend this shop!

My last two vehicles that I have leased has been at Morris Buick GMC. They have always made my experience very pleasant. Branden is always willing to go out of his way to make sure that you are happy with the purchase that you have made and that it meets all of what you wanted/ needs. . My next vehicle will definitely be purchased or leased from Morris Buick GMC with the best sales man . I recommend Branden to everyone that I know that states they're looking to purchase a vehicle.

Wonderfully patient cast of characters, particularly my sales rep. Very happy with the customer service, low key, willing to listen and negotiate atmosphere.

Friendly staff, nice waiting area and overall great experience

i know what i want before i got their so was easy. great service even though I was not happy with the detailing...i completely recommended

Actually it was Morris Cadillac noce cars and Ken Cole was very helpful and responsive

I want to thank the service department at Morris Buick GMC for their fine work there are always pleasant and nice

While the purchasing process was ultimately average, what happened after that was sub par.

This is my 8th vehicle- all GM- and I ve never missed a payment once. I d like to think I m a loyal customer. Unfortunately I was not treated as such by the finance manager, Dean.

According to GM Financial, they did not receive the Loyalty Waiver from my salesperson and therefore would not accept a payment that I submitted. If they could not prove that I stayed within GM (which is quite obvious) then that payment would go towards the fee. My salesperson faxed it in twice but they still claimed they had not received it. At this point my payment was now 10 days late and therefore would receive a late payment. I was extremely worried it would become 30 days late and hurt my credit and as a single mother battling cancer and paying medical bills, my income is budgeted. I could not afford a double payment.

I reached out to Dean and politely requested his assistance. He sent an email with the required documentation into GM. Over the next 2 weeks I followed up with 2 emails and a voicemail and never heard back. My salesperson was kind enough to respond, but clearly he did not have the contacts that a Financial Manager would have. After 30 days, I requested the name of another manager that might be able to assist me. Dean responded that he only helped me as a courtesy and it doesn t matter how many emails or calls I make to him he has done his part.

A simple response advising me of this would have sufficed as I m not receiving collection calls from GM and had no idea what the status was. Average customer service would have sufficed.

I called and spoke to a kind woman in customer service and she was able to clear the entire situation up within mere minutes. A+ Customer Service from GM Financial. If only that were the case for those at Morris Cadillac GMC.

Needless to say, I am extremely disappointed. 6 of my grandparents retired from GM Lordstown and several family members still work there including my father. After 8 GM vehicles, this will be my last. If this is how a 20 year LOYAL GM customer is treated by anyone who works within the organization, I want nothing to do with it.

I tried working with another dealer and they blew me off. I called Morris Buick and they gave me to Nick. I told Nick what I was looking for and he was straight up with me. We were able to get a deal done withing 30 minutes which was nice. I was very impressed with this dealership and Nick. If you are looking for a car you should definitely check them out.

Awesome!!!! Love my new Yukon XL!! And awesome service, exactly what was promised...in and out for my oil change.

I went in for a recall today and everyone was very nice. They estimated that it would take 1hr and 1 hr later they were coming to get me from the lobby letting me know that my car was finished.

Overall, this was a fantastic buying experience. Ken Cole was my sales rep and he did an excellent job. Super knowledgeable, no pressure, and very accommodating. Adam also jumped in where he could. They made a great team.

I would definitely buy from Ken and Morris Cadillac again!

Very polite and friendly staff great work on my buick would definitely recommend buying a vehicle from Morris and using the service department they do a great job on time and efficient thanks for the wonderful service.

Mike Speck was a great salesman. He was upfront and honest with everything. We live 3 hours away but it was well worth the drive. We called ahead and Mike was able to explain the rebates and the deal we would get and had the car ready when we got there. They also gave us a fair price on our trade. Great experience, we will be back.

I leased my car from Morris last year. I so far brought it in for one oil change. I have a Buick Encore. That experience was great. However last week my side detection system failed and when I tried to reach Morris service center twice well before closing, both times got put on hold and then was hung up on. When I went there I am told well they go home at 6:00, and oh well it is no big deal I can still drive my car. Clearly they do not need or want any more business. I certainly will not be bringing my car here for any kind of service. The person did not even listen to me when I was telling him that I was hung up on twice by their staff. This is apparently an acceptable behavior for the Morris service staff. Please do not take your car here for service. They do not need your business and do not care. I am now taking my car elsewhere.

Very quick service with great accommodations for customers. Travis was very courteous

Service staff is always professional and courteous... Warren is a very calm, helpful and NICE guy.

They have beautiful vehicles to test drive and buy and take home to have until you trade out an new car or truck .

Mike was just what I was looking for in a sales person. He was no nonsense and stayed after closing to finish up my new lease. First time customer but I'll definitely be back.

Easiest car buying experience. I wouldn't buy a car from any other dealership in Cleveland.

Awesome experience with Michael Speck at Morris Buick GMC. Highly recommend!

Excellent service! Mark Yonke is a superb salesman.

Morris always provides excellent service. Staff friendly, accommodating and I feel comfortable knowing my car received expert Buick maintenance.

I always experience excellent customer service and professionalism at Morris Buick GMC.

Mark was very professional and helpful in finding me a new vehicle. We worked with him the last time I needed a car and he was fantastic again in finding my perfect new car. The team that cleaned the car before I got it did a fantastic job. I love my new Encore!

not happy with service department had my vehicle all day for simple repair and did not communicate with me at all had to call twice after message was left

An engine light went on in my Buick Regal, I took the car to Morris Buick and the car was supposedly repaired for $500. However, the engine light came on again a short time later (days), but I can t return the car to have problem corrected for another 7 days.

This is the second time this happened with Morris, a repair wasn t repaired the way it should have been.

I was referred to Cam M. by friends who have purchased 3 cars through him. I called to set up an appt with him, and 90 minutes later I had my new car. He was excellent to work with!

So far, so good. Camden was my sales guy and he was great. Polite, knowledgeable, friendly. Leased A new Buick.

Ed took care of my automotive needs. He listened to what I wanted and put me in my 1st new vehicle.

I would give zero stars if I could. A truly disappointing first car-buying experience. I'd been looking for an older Jeep Grand Cherokee and was unfortunately led here by one of the many car buying apps. Aside from generally not being taken seriously and outright lied to on several occasions throughout the process, the worst part has been that they sold my personal information. I've been spammed hundreds of times since I purchased a vehicle from them in May. I love the car but the overall purchase experience was terrible and continues to be. Don't shop here under any circumstances. Not good people.

Wonderful experience no pressure what so ever. Thank you Brandon!

Went today to get my front light bulb changed which had been out for two weeks. They were honest enough not to charge me and tell me my wiring fell loose from the bulb and once plugged back in all was fine! Nice to have an honest service department!!

Hanson Family

Camden was a great salesman. He listened well, gave us space and time to make a decision. Once we made a decision, he was flexible to work with our situation and made it the easiest car buying experience of my life.

Service department is very well ran department. From Trevor, Sylvia,

I bought this vehicle from Ed from over a hundred miles away ,he was extremely helpful and knowledgeable about the process. Texting was a key tool that made it all effortless. Thanks Ed!

Had a great experience. They were easy to work with and very helpful. I'll definitely buy here again.

Wonderful car buying experience! I got a great deal in my beautiful new Terrain and I will definitely be back when I purchase another car! Everyone was so friendly and made the process go by smoothly and quick.

Attentive staff from the moment you walk in, great customer service experience, highly recommend, staff is knowledgeable and professional, going above and beyond to satisfy your need's!

The sales consultant was very knowledgeable He explained everything in detail so I could understand it.

Just bought a Jeep from this dealership, and Mike Speck was so helpful!! He was easy to deal with, wasn't pushy, and managed to make the buying process fun and enjoyable. He was there to answer any questions, provide different scenarios for payment options, and make it a comfortable experience. You don't feel trapped with Mike as your salesman. We have purchased multiple vehicles with Speck!!! The team stayed late to allow me to take my car home that day. Overall, it was such a smooth process!

Called in to get information about the new 2018 GMC Terrain, and I talked to some guy named mike. Immediately when I spoke to him on the phone I felt uncomfortable, mike was not very friendly on the phone and spoke to me like he did not care about giving me information on the new terrain and the whole conversation was just awkward. Then he had the nerve to ask me how much I was paying for my Terrain and and said get ready to pay double, I was just shocked at the stupidity of this man and how rude he was. I will also call General Motors to report him for this. FYI to the GM here or owner, please train your employees to great customers and give them the information they ask for, especially when a new product drops. I will take my business to another GMC dealership and even if this dealership was the only one in the state I would travel to another state just to buy a new car, that's how bad I felt over the phone. I hope a apology is issued to me and mike to properly trained to answer questions rather then just tell a customer, get ready to pay a arm and a leg for a car your interested in. Great idea mike scaring a cusomter away like that.

I have bought several vehicles from the over the last 12 years, always great to work with. The service department is excellant.

I was at Tim Morris GMC on Lorain road in North Olmsted on Dec. 28 2017 to trade my 2015 Serria Denali HD for New 2018 Serria Denali.
THE SALES TEAM SUCK HERE!!!! I CAME TO SPEND OVER $60000.00 FOR A NEW TRUCK..... THIS DEALERSHIP IS NO BUSIER THAN ANY OTHER FOR YEAR END SALES. THE SALES MANAGER TOLD THE PERSON I WAS GOING THRU FOR A NEW ONE. THAT THEY DIDN'T WANT TO GET ANOTHER TRUCK TRANFERED THERE???? TOO MUCH OF A HEADACHE AT THIS TIME COME BACK AFTER ALL THE SALES ARE OVER AND WE CAN GET THAT DONE THEN!!!!! WAS VERY UPSETTING TO HEAR VERY SUCKY SALES TEAM HERE...... WENT TO ANOTHER DEALSHIP THAT NIGHT AND IT ONLY TOOK A FEW MINUTES TO GET ME A TRUCK FOR MY NEEDS. SO, HOW COME ANOTHER DEALESHIP CAN DO THIS AND MORRIS GMC CAN NOT??? Don't know how the service team is there? But I'm sure they are do whats needed to fix the issues. VERY DISAPPOINTED WITH THIS DEALERSHIP PERFORM JUST LIKE THE CLEVELAND BROWNS !!!!!!!!!!!!!!!!!!!

They have a great team at Morris. Professional and polite service

They took me on ASAP, did a thorough look and provided necessary upcoming maintenance regarding my vehicle, with the expected cost!

It was great dealing with Kenneth Cole got a hassle free deal if your in the market for a Cadillac Buick or gmc go to morris

Easiest car buying experience we ve ever had! They got us everything we wanted, and we are very pleased with our new vehicle. Ed worked everything out with my husband, and we never once felt hassled. Thank you!

Pretty average. Age old sneaky sales techniques. Service department is quite efficient. Great new showroom.

They took me without an appointment on a Saturday and there were no surprises.

Haven t bought a brand new car in many years. Our current 11 year old car needed some repairs and instead of repairing the car decided to call Morris Buick. We called and were directed to Mike Speck. Mike answered every question and provided us over the phone with real time options. My husband and I discussed the options after the call and decided to take a ride to the dealership to meet Mike and test ride a car. Mike answered our additional questions with NO high pressure sales talk! We decided to trade in our car and came home with a brand new Buick Envision! Thank you to everyone at Buick especially Mike for all your expertise and helping us buy a new car!

Nick Zolnai was very helpful to work with and answered all my many questions. He made the process easy for me and I would highly recommend him.

Courteous and knowledgeable people. Did not try to sell anything more than I needed and even offered an option to save money. Well done!

I was very disappointed in the service. I took my Buick for an oil change and to check the heating system. This whole process took a week to complete. They did not announce me when my car was done; I had to call them myself. When I got my car back it was a mess. In the glove box I had some napkins and some cords; the napkins were on the floor and the glove box was closed with a cord sticking out. The compartment in between the seats was also a mess and some things were taken out and left on the passenger seat. Overall, I had a bad experience and I still have not gotten the paperwork for the service check.

Thank you once again for excellent service. Everyone was so helpful from the phone call to schedule the appointment to the greeting as I entered the service department and then delivery of my car after service. Professionalism is always so appreciated!

Always clear and friendly communication. When I returned from NJ where I purchased my 2016 Terrain, I was anxious in finding a new dealership to continue a relationship with. Morris has been amazing every single time I need service. A+ Service. I will buy my next GMC from Morris Buick/GMC within the next 2 years.

I have bought several cars from Morris and they are the best from A-Z.

Had an unexpected issue while traveling to see family for Thanksgiving. Steve and team at Morris Buick GMC were very accommodating and got me back on the road quickly so that I made it to my final destination. Thank you!

Easiest purchasing experience we ve ever had. Great people to work with, no surprises during the deal and Alyssa and Jeremy took great care of us.

Excellent service. I was going to lease my Enclave through another dealership, but I called Mike at Morris and he beat the other price within an hour. I came down and we were good to go. Faster than most other times I ve gotten a new vehicle. Will probably return when I need a new one.

Service advisor was not so good. I felt UNwelcome. On the invoice, it did mention vehicle inspection, but they did not explain the result or give me any type of document. I could only assume that my vehicle has no issue.

Very easy experience. Jeremy was easy to work with and got right to the point with us. Got us into a great Acadia for a great price.

Everyone was very friendly, our sales person was great to deal with. They didn t drag out the time to make a deal, and we were very happy with the new car we bought.

The service and personal attention is fantastic. I would recommend this dealership to anyone interested in purchasing a vehicle new or pre-owned. Brandon Brada is the best!

Thanks Morris team for taking such good care of my car. Great customer service too!!!

I made an appointment 2 weeks out and the service advisor mentioned they might not get to my vehicle that day. I called the following day at lunch time and they still hadn t gotten to it. I did get a loaner but shortly into driving it the check engine light came on and the performance was impacted. The service to my vehicle was good at a good price and it was clean when I got it back. They did deliver it to me since the loaner was not working.