Modesto irrigation district Reviews

thank you stephanie for all the help she was so sweet! First time using MID and it was an awesome experience thank you for the help.

Random shutdown of power and won t get started back up for weeks.

Just moved in over the weekend; it's Tuesday morning. They turned off my electricity without even a notice, no apparent grace period. I called them to get it back on and the rep was rude and said they had no way of knowing anyone lived here. I told her that's why you provide a notice. The water company provided a notice and they don't know anymore than her company does. It's not her fault but she's rude and she's not going to escalate my complaint either. She asked me when I want the power turned back on and I told her today. She said it's $10 if I have it turned back on tomorrow but $35 if it's today. I just told her I'm living here so of course I need electricity. The second I hung up the phone it got turned back on, so it's not like someone actually had to come back out! What a freaking scam!!

It seems like lately every few months they are updating/changing their Customer Online Portal . They make it confusing and unclear of what is happening, you have to change your password and your autopay is discontinued and yet they are quick to jump on late fees or reconnection fees. It s not right to keep doing this.

In summary, If I could give zero stars I would. They charge $10 to "set up" service, and a $200 deposit. You literally have to pay them $10 to become their customer. Tell me that PG&E does this.

They never told me about a $10 "set up" fee when I transferred my apartment's utility account into my name. I was told about the $200 deposit which I thought was extra but I told myself at least it's refundable. So I set up my online account to pay the $200 deposit. To my surprise, I see $210 as my balance. I call and ask why this is more than what I can see on the paper copy of my bill, and the electronic version online. It is at that moment, this rep tells me about the "set up" fee. I did not request that MID turn on any electricity for me, I merely moved into an apartment that already had the electricity turned on. I asked the customer service rep if she could send me an updated invoice that reflects this $10 charge for a "set up" fee and she could not. She could only tell me that this charge will show up on my NEXT bill, even though it is showing that I owe $210 by the first billing cycle, on my online account and over the automated phone service.

They charged me $645.00 deposit to start service. And there is nothing u can do about it. They broke it in two payments of $300s. Not happy at all about it but they are the only company that services modesto..

While they are way overpriced especially after 500kwh in the summer time their staff is as polite and helpful as is possible while having to work for a money sucking vampire company and all the while being bombarded with upset consumers who have no choice but to either pay high rates or move out to Wyoming to be able to afford power.
Congrats to the employees for trying there best.
Shame on the owners for jacking people like it's New Jack City.

Worst experience ever.
2 Days before I purchase a house, I call and request to transfer service on closing day to my house, they tell me they cannot because there is an outstanding balance on the account.
Morning after closing & getting keys to the house, I call, with documentation to prove I have purchased the house, they inform me, the electricity is being shut off today and there is nothing I can do to keep it on.
therefore in the middle of winter, I am going to be without electricity for heat or lights.

I'm frustrated and discouraged, and all they said was, "Well there's nothing we can do about it."

Worst company ever I had to switch up my electrical panel and i needed for them to shut off my power and they took a whole month to do it!!!